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Animal Control

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1. Where do I report a stray dog or cat?
2. Who do I call for barking dog concerns?
3. What are the leash laws for the City of Chino Hills?
4. Is it unusual to see a coyote roaming around the neighborhood?
5. What should I do if I see a coyote who is not afraid of people?
6. What precautions do I need to take in regards to living next to open space?

Building and Safety

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1. When is a permit required?
2. What is exempt from permits?
3. How long does a plan review take?
4. What are the hours of operation for the Community Development counter?
5. Are appointments available for the Community Development counter?
6. Is a permit required to replace a water heater?
7. Is a permit required to replace windows?
8. Can I obtain a copy of the construction plans to my house from the Building and Safety Department?
9. Where do I call to schedule an inspection?
10. Where do I call to verify that I am on the inspection schedule for today?
11. Do walls/fences require a building permit?
12. What is the seismic zone for the City?
13. What is the wind load (wind speed) for the City?
14. What is the climate zone for the City?
15. What is the average rainfall?
16. What codes are currently adopted by the Building and Safety Division?

Building and Safety Permits

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1. When is a permit required?
2. What is exempt from permits?
3. Is a permit required to replace a water heater?
4. Is a permit required to replace windows?
5. Do walls/fences require a building permit?

Business License and Home Occupation Permit

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1. How do I get an application for a City of Chino Hills Business License?
2. How much does a Business License cost?
3. What if my business is home-based?
4. Where do I get the application for a Home Occupation Permit?
5. How long does it take to receive a Business License?
6. What if I sell my business?
7. When do I need to renew my Business License?
8. Do I need a Business License to operate an in-home day care?
9. Do I need a Business License to operate a residential adult care center?
10. How do I obtain a Fictitious Business Name?
11. How do I obtain a Resale, Seller's, or Sales Tax Permit?
12. If I hire someone to do work at my home, such as gardening or housekeeping services, do they need to have a City of Chino Hills Business License?
13. What if I have a complaint about a contractor that I hired to do work at my home?
14. What if I have a complaint about a business located in the City of Chino Hills?
15. How can I verify if the contractor I hired is licensed with the City and the Contractors License Board?

Carbon Canyon Resident Decal

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1. Why are the decals restricted to only Carbon Canyon residents?
2. Why do I have to renew my decal annually?
3. Will the decal allow me access during all closures?
4. What happens if my decal is lost or stolen?

City Clerk

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1. Where can I obtain a marriage license, birth certificate or death certificate?
2. How do I obtain City records?
3. Do I need an appointment to process my Passport application?
4. How do I contact the City Council?
5. Are City Council meetings open to the public?
6. When does the City Council meet?

Code Enforcement

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1. Why do I have to leave my name and phone number?
2. What are the City's Regulations on Trash Containers?
3. How long can a resident have a construction bin?
4. How are code violations enforced?
5. Does the City enforce CC&Rs?

Community Development

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1. Can I add an additional drive approach?
2. Can I widen my driveway for RV access?
3. What are typical hours for construction?

Economic Development

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1. What sites are currently available?
2. Where can I obtain business startup information?

Election

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1. How and where do I register to vote?
2. What are the names of our City Council members?
3. Where are the polling locations?
4. Who are my area elected officials?
5. When are City Council Elections held?
6. Are there campaign spending limits in Chino Hills?
7. What are the requirements for running for a seat on the City Council?

Emergency

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1. Does the City have an Emergency Operations Plan (EOP)?
2. Will the City take care of its residents in the event of a disaster?
3. Where can I obtain emergency preparedness information?
4. What can I do to prepare for an earthquake?
5. If residents are asked to evacuate, where do we go?

Employee Intranet

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1. What is the 2013 City Holiday Schedule?
2. How to I view the City's Employee Blog?
3. How many days does the City pay for Jury Duty?
4. What is the Standard Mileage Reimbursement rate?

For Residents/Community Services

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1. Where can I get a City trails map?
2. Does the City have a First Time Home Buyer Program?
3. Is there Section 8 (Low Income Housing) available in the City?
4. Can I do my "Court Appointed" community service through the City?

Garage Sales

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1. Do I need to have a permit to have a garage/yard sale?
2. How much does a garage/yard sale permit cost?
3. Can I put up a sign to advertise my garage/yard sale?
4. How often can I have a garage/yard sale?

Graffiti

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1. What can I do if my property is vandalized with graffiti?
2. How do I report graffiti on public property?
3. What should I do if I see someone in the act of creating graffiti?

Home Improvement Grants

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1. Are there income requirements?
2. Do you have to own your home?
3. Is there a "cap" on the amount of dollars available per resident?
4. Is there a deadline for filing for a grant?
5. How long does it take to get the money?
6. Once approved, do I have to pay up front and then get reimbursed?

Landscape Maintenance

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1. Which areas are the City’s responsibility to maintain?
2. Who do I contact to report an area that needs maintenance?

National Night Out

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1. Is National Night Out just for current Neighborhood Watch areas?
2. If Chino Hills is already registered nationally, why should my neighborhood register with the city?
3. When should we begin planning our National Night Out event?
4. Will the City be hosting a larger city-wide National Night Out event?

New Resident Information

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1. Who provides water, sewer, and trash collection services for residents in the City of Chino Hills?
2. What utility company provides electricity?
3. How can I tell when my street will be swept?
4. Are residents required to obtain alarm permits for their home alarm systems?
5. Are there any childcare centers in Chino Hills?
6. Does the City have a transportation system?
7. What is the name of the local Cable TV company?
8. Who provides gas utilities?

NPDES

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1. How do I drain my swimming pool?
2. What is storm water pollution?
3. Are sewers and storm drains the same thing?
4. How do I report a storm water pollution concern?
5. If yard clippings and leaves are natural, why are they considered pollutants?

Parking

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1. Who should I contact if I have a parking problem on my street?
2. What can be done when a mailbox is blocked?
3. Can I park my RV on a City street?
4. Who do I call if I have questions about, or want to appeal a parking citation received during street sweeping?

Passports

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1. Where do I get a passport application?
2. How long does it take to get a passport?
3. How do I renew my passport?
4. My passport was lost or stolen. How do I get a new one?
5. How long is a passport valid and when should I renew my passport?
6. How do I get a certified copy of my birth certificate?
7. My child, who is under 18 yrs old, needs a passport. How do they get it?
8. Do I have to provide my Social Security Number on my Passport application?
9. How do I find out about the status of my passport application?
10. I was recently married/divorced. How do I change my name on my passport?

Planning

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1. When do I need to process a Design Review?
2. When do I need to process a Variance?
3. Does the City allow second dwelling units or granny flats on single-family lots?
4. What is a Subdivision?
5. Are modular/prefabricated homes allowed in Chino Hills?
6. Are temporary signs allowed for my business?
7. Do walls/fences require a building permit?
8. Does a second dwelling unit require a Conditional Use Permit?
9. Does the city offer assistance for first time homebuyers?
10. How do I find out the zoning for my property?

Planning Permits

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1. Are temporary signs allowed for my business?
2. Do walls/fences require a building permit?
3. Does a second dwelling unit require a Conditional Use Permit?

Public Information Requests

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1. If I am a member of the media, whom do I contact for information?

Purchasing

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1. How can I get an application to be placed on the City's vendor list?

Rebates

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1. What is a Dual Flush Toilet?
2. What is an Ultra Low Flush toilet (ULFT)?
3. What is a High Efficiency Toilet (HET)?
4. What is a High Efficiency Urinal (HEU)?
5. What Is a Zero Water/Waterless Urinal?
6. What Is a Cooling Tower?
7. What is a Pressure Assist Toilet?

Recreation

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1. How can I rent a Park Gazebo?
2. Where is the Recreation Division located?
3. What are the Recreation Divisions office hours?
4. How can I sign my child up for a sports league?
5. How can I register for a Recreation class?
6. Does the City of Chino Hills have facilities available to rent for special occasions?
7. How do I register online for classes?
8. If I do not currently have an account, can I go online and have a Household ID and Password emailed to me?
9. How do I get a Household ID and Password?
10. I have never registered for any City recreational activities. How do I create an online account?
11. What type of payment is accepted online?
12. Are all classes available for online registration?
13. Can I book a facility or gazebo online?
14. How can I search for a class?
15. I am not sure if I want to create an account, but I would like to browse the activities. How do I do this?
16. What does “Your session will time out in 5 minutes” notice mean when registering online for recreational activities?
17. How do I print an old recreation receipt?
18. How do I update my profile if I have recently moved?
19. How do I add a family member to my household?
20. How do I check if I have a balance due on my account?
21. How can I print a calendar of the activities I have registered for?
22. Once I have registered for a recreation activity, does the system store my credit card information for future use?

Recycled Water

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1. What is Recycled Water?
2. Is Recycled Water safe?
3. Why is the City of Chino Hills planning for Recycled Water?
4. Where is recycled water used in Chino Hills?
5. What are the benefits of using recycled water?

RV Parking

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1. Can I park my RV on a City street?
2. What is considered a "recreational vehicle"?

Seniors

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1. Does the City of Chino Hills have a Senior Center?
2. Does the City have "Meals On Wheels"?
3. Does the City have a Senior Resource Directory available?
4. Does the City have any Senior programming?

Streets

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1. How do I know when my street will be swept?
2. Do I need a permit to work in the public right-of-way?

Taxes and Special Assessments

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1. What is a Mello-Roos Community Facilities District Act?

Tehachapi Renewable Transmission Project

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1. Who can I contact for TRTP project information?
2. Do you know that you can look up the location of your address in relation to the TRTP project route?

Temporary School Parking

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1. Why do some streets require a parking permit?
2. How much do the permits cost?
3. Where can I get a temporary parking permit?
4. Will I be able to park my vehicle on the street on street sweeping day?

Transportation

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1. Does Metrolink/MTA give discounts?

Trash

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1. Where can I rent a temporary service bin?
2. How do I find out my Trash Pick-up Day?
3. Will Chino Hills Disposal pick-up my holiday tree at the curb?
4. If it is a holiday will my trash still be picked up?
5. Is a Trash Disposal Sorting Guide available?

Utility Billing

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1. Chino Hills Online Payment terms of service agreement
2. How can I pay my utility bill?
3. How do I establish water/trash/sewer utility services?
4. Who do I call for trash customer service or bulky item pick-up?
5. How do I set up an online account?
6. How can I pay my Utility Bill Online?
7. When will my Trash be picked up?
8. Can I request my water bill for a specific date or cycle?
9. How do I set up Auto Pay using my credit card?
10. How do I change the Credit Card on file for Auto Pay?
11. How can I better understand my utility bill?
12. When is my utility bill due?
13. Can my account be transferred if I move within the City of Chino Hills?
14. Can the water meter be re-read if there is a question as to a reading error?
15. How do I close my account for water/trash/sewer utility services?
16. Does the City pick up hazardous waste?
17. Why am I required to sign up for trash if I don't want to?
18. How do I obtain a construction meter?

Volunteering

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1. How can I apply to be a volunteer?
2. What age do you have to be to volunteer?
3. What type of volunteer opportunities are available through the City?
4. What is the time commitment for being a volunteer?
5. Can students fulfill school required community service through the City?

Water

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1. Why does the Chino Hills Water Division let water run down the street?
2. If I have a leak, who is responsible for repairing it?
3. Who do I call if I have a water emergency in the middle of the night?
4. I need to make repairs to my plumbing or irrigation. How do I shut-off my water?
5. Am I responsible for the condition of the plumbing system where it is connected to the City's meter?
6. Where does our water come from?
7. What is water main flushing?
8. Why is water main flushing needed?
9. Will flushing affect my water service?
10. What do I do after flushing has been done?

Water Education & Conservation

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1. What is Water?
2. What is an Aquifer?
3. What is the Hydrologic or Water Cycle?
4. What is an acre-foot of water?
5. Cooling Tower pH Conductivity Controller?
6. What is a Pre-Rinse Kitchen Sprayer?
7. What is a Connectionless Food Steamer?
8. What is a High Efficiency Clothes Washer (HECW)?
9. What is a rotating nozzle?
10. What is a Smart Irrigation Controller?
11. What is a Waterbroom?
12. What is Compost?
13. What is Evapotranspiration (ET)?
14. What is the Water Calculator?
15. What is the Water Factor?
16. What is the Watering Index?
17. What is Transpiration?

Water Quality

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1. How much water is used in the City of Chino Hills daily?
2. What are the major components of the water distribution system?
3. Does the City utilize recycled water?
4. What makes ice cloudy?
5. Is my water safe to drink?
6. Is my drinking water completely free of microbes?
7. Are all chemicals in my drinking water bad for me?
8. Why does my water have nitrates, and where do nitrates come from?
9. How much lead and copper does my water have?
10. Is fluoride in my drinking water safe?
11. Is water with chlorine safe to drink?
12. How much chlorine do I have in my water?
13. Should I buy bottled water?
14. How can I find out what is in my water?
15. Who is making sure that my water is safe and healthy to drink?
16. What is done to purify the water before it comes out of the tap?
17. Why does my water sometimes look dirty, cloudy or have a funny color?
18. Why does my water sometimes taste or smell funny and is it safe to drink?
19. Why does my water leave spots on my glasses, coffeepot and showerhead?
20. Do I need to purchase a home treatment device to make my tap water safe?
21. Should I boil my water?
22. Do I need a water softener?
23. Can pregnant women drink tap water?
24. Can people with HIV/AIDS or weakened immune systems drink tap water?
25. How do I treat water during an emergency?
26. Who should I call if I have a problem with my tap water?

Water Resources

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1. What is a California Friendly® Garden?
2. What is the California Urban Water Conservation Council (CUWCC)?
3. What is Mulch?

Weed Abatement

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1. When will weed abatement occur?