COVID-19 (Novel Coronavirus)

Easy Access to COVID-19 Info NewsFlashCity leaders are actively monitoring the COVID -19 pandemic, working closely with the San Bernardino County Department of Public Health and other agencies. The health and well-being of the Chino Hills community is our highest priority. The Chino Hills City Council, our management team, and staff are working diligently with our partners at the federal, state, county, and local levels to coordinate our response to COVID-19. The lead national agency is the Federal Government who is working closely with the Centers for Disease Control and Prevention (CDC). The State of California makes broad policies and regulations that apply to the entire state. The lead local agency for this public health matter is the San Bernardino County Department of Public Health (SBCDPH).  

City Closures, Cancellations, and Service Modifications

November 24, 2020  County Issues Guidance for Holiday Celebrations and Tree Lots - NEW!

COVID-19 cases and hospitalizations are rising rapidly in San Bernardino County, throughout Southern California, and everywhere else. The upcoming holidays will present many opportunities for families to find joy during what has been a challenging 2020, but they also present many opportunities to spread the virus. The County of San Bernardino has provided guidance for celebrating the holidays and industry guidance for holiday tree lots that will help residents celebrate the holidays as safely as possible.

November 19, 2020 State Issues Limited Stay at Home Order to Slow Spread of COVID-19

California Governor Gavin Newsom and the California Department of Public Health (CDPH) issued a limited Stay at Home Order requiring generally that non-essential work, movement, and gatherings stop between 10:00 pm and 5:00 am in counties in the purple tier, which includes San Bernardino County. The order will take effect at 10:00  pm Saturday, November 21 and remain in effect until 5:00 am on December 21. This is the same as the March Stay at Home Order, but applied only between the hours of 10:00 pm and 5:00 am and only in purple tier counties that are seeing the highest rates of positive cases and hospitalizations. Nothing in this order prevents any number of persons from the same household from leaving their residence, lodging, or temporary accommodation, as long as they do not engage in any interaction with (or otherwise gather with) any number of persons from any other household.  

This limited Stay at Home Order is designed to reduce opportunities for disease transmission.  Activities conducted during 10:00 pm and 5:00 am are often non-essential and more likely related to social activities and gatherings that have a higher likelihood of leading to reduced inhibition and reduced likelihood for adherence to safety measures like wearing a face covering and maintaining physical distance.

COVID-19 case rates increased by approximately 50 percent in California during the first week of November.  As a result the Governor’s Office and public health officials are is asking Californians to change behaviors to stop the surge, and is meant to protect Californians and the state’s health care system, which could experience an unprecedented surge if cases continue their steep climb.  This action puts more than 94 percent of California’s population in the most restrictive tier. The state will reassess data continuously and adjust as necessary.

November 16, 2020 California Takes Immediate Action to Slow the Spread of COVID-19 Moving Counties to More Restrictive Tiers

Governor Newsom and state public health officials announced immediate actions on November 16, 2020 to slow the spread of COVID-19 as cases sharply increase across the country and California. The state is pulling the emergency brake resulting in 94.1 percent of California’s population being in the most restrictive tier effective November 17.  In California 28 counties moved back to Tier 1 (purple/widespread).  Nine counties moved back into Tier 2 (red/substantial). Two counties moved back to Tier 3 (orange/moderate). Chino Hills is in San Bernardino County and remains in the purple tier.

According to Dr. Mark Ghaly, California Health and Human Services Secretary, California is experiencing the fastest increase in cases we have seen yet. “This requires a swift public health response and action from all Californians to slow the spread of the virus.  Californians are encouraged to stay home if they can, wear a mask whenever they leave their homes, limit mixing, practice physical distancing, and wash their hands,” he said.

This action will remain in effect until the State Public Health Officer determines it is appropriate to make modifications based on public health conditions and data.

Updated guidance regarding the use of face coverings has been issued which mandates that a face covering must be worn state-wide at all times when outside of the home, with some exceptions.

November 13, 2020 Travel Advisory for Non-Essential Travel

The State of California has issued a travel advisory for all non-essential travel. Persons arriving in California from other states or Californians returning from other states or countries could increase the risk of COVID-19 spread. In addition, travel itself can be a risk for exposure to COVID-19, particularly travel through shared conveyance such as air, bus or rail travel.

  1. Persons arriving in California from other states or countries, including returning California residents, should practice self-quarantine for 14 days after arrival. These persons should limit their interactions to their immediate household. This recommendation does not apply to individuals who cross state or country borders for essential travel. 
  2. Californians are encouraged to stay home or in their region and avoid non-essential travel to other states or countries. Avoiding travel can reduce the risk of virus transmission and bringing the virus back to California.

“Non-essential travel” includes travel that is considered tourism or recreational in nature.

“Essential travel” includes: work and study, critical infrastructure support, economic services and supply chains, health, immediate medical care, and safety and security.

COVID-Compliant Business Partnership Program -- Applications Available

The County of San Bernardino is committed to rebuilding and sustaining a high quality of life for its residents and businesses. 

To support local small businesses and help ensure ongoing compliance with State and County Health orders and direction, San Bernardino County is implementing the COVID- Compliant Business Partnership Program

This program has two components. 

  1. Original funding of $2,500 has now increased to $5,000 for eligible Small Businesses and non-profits with 1-100 employees (some exceptions made for businesses with 0 employees).  Previous funding recipients that applied before October 31, 2020 will receive a check for the additional funding (Except Short Term Rentals and Private Schools).
  2. Support and Partnership for ALL eligible County businesses who wish to become a COVID-Compliant Business Partner

This program will support our local small businesses by reimbursing and/or offsetting costs and impacts directly related to complying with COVID-19 related business protocols and providing support to all eligible County businesses who apply for the program.  Additional business locations in the County under the same ownership will be eligible to receive an additional $2,000 per eligible location. 

Prior to receiving funding, San Bernardino County small businesses must demonstrate compliance with State/County public health orders, and incorporate safety and social distancing practices and measures in their business operations.  

Total funding available for this program is $30,000,000. Eligible businesses, per qualifying location, can receive up to $5,000. Deadline for application has been extended to December 13, 2020 or until all funding is exhausted, on a first-come, first-served basis.    FAQ's 


Phone:  909-387-3911

October 20, 2020 Skin Care, Tattoo Studio & Massage Therapy Now Permitted to Reopen Throughout the State

The State of California has issued new guidance for “expanded personal care services” that will allow businesses in these industries to open in San Bernardino County and elsewhere throughout the state.

The new guidance focuses on personal care services that require touching a client’s face, including facials, electrolysis, and waxing. It applies to esthetic, skin care, electrology, body art professionals, tattoo studios, piercing shops, and massage therapy businesses (in non-healthcare settings).

All businesses in this category are required to follow the modifications included in the new guidance.

October 9, 2020 Private Outdoor Gatherings of Three Households Now Allowed Throughout the State 

The California Department of Public Health issued guidance on October 9 that permits private outdoor gatherings of people from three households or less. Gatherings are described as social situations that bring people together from different households at the same time in a single space or place. Gatherings that include more than three households continue to be prohibited.

The following information was included in the State’s updated guidance on private outdoor gatherings:

  • Keep interactions among three households stable over time with the same people to reduce the risk of transmitting COVID-19.
  • People who feel sick or those in high-risk groups, such as older adults and those with chronic medical conditions, should not attend private gatherings.
  • Hosts should collect the names and contact information of attendees in case contact tracing is needed later.
  • Private gatherings of no more than three households are permitted in a public park or other outdoor space.
  • Practice physical distancing and hand hygiene at private gatherings.
  • Masks must be worn except when eating or drinking, or taking medication or other medical needs.
  • Private gatherings should be two hours or less.
  • Singing, chanting and shouting at outdoor private gatherings are strongly discouraged, but if they take place, a mask should be worn.
  • Instrumental music is allowed at private gatherings as long as the musicians maintain 6-feet of physical distancing. Playing of wind instruments is strongly discouraged.

Website Launched to Assist Landlords, Homeowners, and Renters: The California Business, Consumer Services, and Housing Agency launched, which will explain to tenants, landlords, and property owners what protections or obligations apply under the new law established by AB 3088. The website will also include information about resources for those at risk of losing their home, property, or apartment.

Youth Sports

City of Chino Hills Youth Sports Safety Protocols have been established and provided to authorized youth sports leagues, including one team per field, staggered start times, no spectators allowed, physical distancing, and more. Games or scrimmages are not allowed at this time according to State Guidance for Youth Sports Authorized leagues in Chino Hills must comply with Youth Sports Safety Protocols provided. Park patrons may use the fields at Chino Hills Community Park and Grand Avenue Park with members of their own household, on a first-come, first-served basis in spaces that are not occupied by authorized league teams. They must also comply with safety protocols noted on park signage. Park staff will monitor field use and compliance with safety protocols.

August 28, 2020: Governor Newsom announced barbershops and hair salons may open for indoor operations effective Monday, August 31.  State Guidance

Also able to open Monday August 31, are all indoor retail, shopping centers, and malls, at maximum 25% capacity. State Guidance for Retail. State Guidance for Shopping Centers/Malls.

August 28, 2020: 
New Tiered Color System is Blueprint for Reducing COVID-19 and Sets Reopening Standards

The Governor announced a new California blueprint for reducing COVID-19 in the state with revised criteria for loosening and tightening restrictions on activities.

This blueprint builds on lessons learned from the first six months of the virus – and the new scientific understanding that has been collected – to create a new system for regulating movement and COVID-19 transmission. It includes:

  1. At least 21 days to expand activities beyond the initial tier to ensure California better limits the spread of the virus;
  2. Mandatory metrics – case rates and test positivity – to measure how widespread COVID-19 is in each county and guide what is allowed;
  3. A uniform state framework, with four categories instead of 58 different sets of rules;
  4. A more nuanced way of allowing activity: Instead of open vs. closed, sectors can be partially opened and progressively add to their operations as disease transmission decreases; and
  5. A new process for tightening back up again quickly when conditions worsen.

Based on recent data, each county will fall into one of four colored tiers – Purple (Widespread), Red (Substantial), Orange (Moderate) and Yellow (Minimal) – based on how prevalent COVID-19 is in each county and the extent of community spread. That color will indicate how sectors can operate. Based on this new tiered approach,

San Bernardino County is currently in the purple, widespread tier.  

Understand which Activities and Businesses are OPEN in the Four Tiers

Graphic displaying tiered color system for CA

Californians can go to State Website to find out where their county falls and what activities are allowable in each county.

Getting Tested, Whether or Not You Show Symptoms, is a Good Idea

The County of San Bernardino Public Health Officer is encouraging all residents to get tested for COVID-19 whether or not you have symptoms.  Many who test positive for COVID-19 are asymptomatic and don't even know they are carriers.  By getting tested you can help slow the spread and keep the County open!  Find testing locations on the right side of this page.  

I do not have any of the symptoms associated with COVID-19. Why should I get tested?

Studies have shown that many infected people show no symptoms of the disease, otherwise known as an asymptomatic carrier. That means that most of the people who carry the virus do not know it. Simply put, it’s possible that thousands of infected people could unknowingly spread the disease.

Moreover, our ability to open certain sectors of the economy and keep them open depends on our meeting certain criteria set by the state of California. These indicators include the number of test conducted and positivity rates. If we can show we are testing a large number of people — while keeping the percentage who test positive down — we can avoid further restrictions from the state and reopen sooner.

How easy is it to get tested? 

Getting tested is easy. You will first need to make an appointment on the S. B. County COVID-19 Testing Site webpage.  There may be a few different testing methods depending on the location or facility.  All County-operated testing sites currently use a self-swab nasal test, while state and private sites my use other collection methods, such as a nasopharyngeal specimen collection which is a nasal swab administered by a healthcare professional.

How much time does it take?

Testing takes 10-15 minutes. Sometimes there is a wait time so please prepare by using the restroom ahead of time, bring water to stay hydrated and something to keep yourself entertained while you wait. Wearing a face covering to your appointment is required. It is very important that you keep your appointment. Skipping your appointment means you might be keeping another County resident from getting tested. If you are unable to make your appointment, please cancel it via the cancellation link in your appointment confirmation email.

Do I need a doctor’s prescription to get tested?

No, a doctor’s prescription is not required.

More Frequently Asked Questions

Previous indoor business operation closures which remain effected include dine-in restaurants, wineries and tasting rooms, movie theaters, family entertainment centers (for example: bowling alleys, miniature golf, batting cages and arcades), zoos and museums, and cardrooms.

Additionally, bars, brewpubs, breweries, and pubs MUST CLOSE BOTH indoor and outdoor statewide, unless they are offering sit-down, outdoor dine-in meals.  Alcohol can only be sold in the same transaction as a meal. Visit for more information and view the State Guidance.


Helpful S. B. Co. Business Operation Plan Template 

Businesses are encouraged to complete a Reopening Plan, for each business location if applicable. Utilize the Reopening Plan as a guide for staff training and education. It’s encouraged that businesses post the Reopening Plan onsite near the front entryway in a location that is visible and accessible to both staff and customers as a way to demonstrate compliance with State and County safety guidelines. Lastly, all businesses should review the plan on a regular basis to ensure that it remains current as guidance is adjusted by the State and County.

Use this template to safely prepare. Click Here to download

State Mandates That Face Coverings Be Worn Statewide - June 18

People in California must wear face coverings when they are in the high-risk situations.  The risk for COVID-19 remains and the increasing number of Californians who are leaving their homes for work and other needs, increases the risk for COVID-19 exposure and infection.

Over the last four months, we have learned a lot about COVID-19 transmission, most notably that people who are infected but are asymptomatic or pre-symptomatic play an important part in community spread. The use of face coverings by everyone can limit the release of infected droplets when talking, coughing, and/or sneezing, as well as reinforce physical distancing.


San Bernardino County Readiness and Reopening Plan (PDF)
State Guidance for Dine-in Restaurants (PDF)
State Guidance for Shopping Centers (PDF) 
State Guidance for Retail (PDF)

California Employment Development Department Provides Guidance For Filing for Claims 

The Employment Development Department (EDD) has provided general guidance as to what programs are available and what situations may be applicable to a variety of circumstances people are facing during the COVID-19 Pandemic. Information is available in the form of COVID-19 FAQs on the EDD website.

San Bernardino County Provides Businesses With Steps to Take for a Safe Re-opening

San Bernardino County is looking to owners and managers of businesses and facilities to establish safe re-opening guidelines to address the following areas of concern.

  1. Perform a detailed risk assessment and implement a site-specific protection plan. Every workforce is different, with unique characteristics and challenges. No one is in a better place to know how to conduct operations safely than the owner, managers and employees of an individual facility.
  2. Protect and support worker health and safety. Supply and require use of face coverings and personal protective equipment. Relocate break areas outdoors with physically distant seating.
  3. Ensure appropriate physical distancing. Ease into opening by limiting occupancy initially by 25% capacity in order to evaluate operational protocols. Use floor markings and manage traffic flow to ensure 6-foot distancing between individuals as much as possible. Avoid congregating.
  4. Ensure proper infection control. Follow strict cleaning and sanitation standards, appropriate for your place of work or business. Establish operational procedures to frequently clean and disinfect high-touch surfaces.
  5. Train all employees on new procedures. All workers need to understand your site-specific protection plan. Make sure employees know how to screen themselves for symptoms and stay home if they have them.
  6. Communicate with the public. Post clear signage to communicate your new safety protocols to visitors, including the requirement to wear a face covering when indoors and interacting with workers or strangers.
  7. Offer transactions and services online and at curbside whenever feasible. Accommodate curbside pick-up to keep vulnerable populations safe. Continue to encourage takeout and delivery service.

According to the County, the bottom line is that if we want to keep our economy open, we all have to take responsibility in keeping one another safe. We are confident our businesses, employees and patrons can do what it takes to get through this together.

Protect Against Infection

The San Bernardino County Department of Public Health (DPH) is continuously working with the Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) to respond to reports of Novel Coronavirus 2019 (COVID-19).

A State and Local Health Order is in place that requires residents to stay at home except to get food, care for a relative or friend, get necessary health care, or go to an essential job. If you must leave your home for an essential outing, wear a face covering that covers your nose and mouth and keep at least six feet of distance from other people. 

Older adults and those with chronic medical conditions should take additional precautions to avoid getting sick with the COVID-19. 

These measures are challenging during this time, but they are necessary to help protect all of our communities.

Face Coverings

According to the CDC, cloth face coverings can be made from household items or made at home from common materials. Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

Cloth face coverings should—

  • fit snugly but comfortably against the side of the face
  • be secured with ties or ear loops
  • include multiple layers of fabric
  • allow for breathing without restriction
  • be able to be laundered and machine dried without damage or change to shape

CDC Information on Face Coverings
CDC Information on Face Coverings (Spanish)
Cloth Face Coverings (PDF)
Cloth Face Coverings (PDF) Spanish
SB County Press Release on Face Coverings (PDF)

The list below of food pantries has been provide by San Bernardino County Department of Public Health Nutrition.

Inland Empire Food Assistance List (PDF) 

Governor’s Stay at Home Order

The Governor issued a Stay at Home Order on March 19, which means everyone is required to stay home except to get food, care for a relative/friend, get necessary health care, or go to an essential job. If you go out, keep at least six feet of distance. State mandates that Californians must wear face coverings when they are in the high-risk situations.

Guidance on Gatherings Updated

This October 9, 2020 guidance provides an updated plan for Californians to gather outside their household and replaces the prior gatherings guidance issued on September 12, 2020 and March 16, 2020. It applies to private gatherings, and all other gatherings not covered by existing sector guidance are prohibited. Gatherings are defined as social situations that bring together people from different households at the same time in a single space or place. When people from different households mix, this increases the risk of transmission of COVID-19. Private outdoor gatherings of people from three households or less are now allowed in San Bernardino County and throughout the state under these guidelines.

What Does a Stay at Home Order Mean?

The California State Public Health Officer and Director of the California Department of Public Health is ordering all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity of operation of the federal critical infrastructure sectors, critical government services, schools, childcare, and construction, including housing construction.  (Note - the Governor’s Executive Stay at Home Order was announced the evening of March 19, 2020.)

The state has posted useful information at

Business Emergency Assistance Spreadsheet (PDF)

Governor issued a Stay at Home Order for the State of California. Guidance on private outdoor gatherings of people from three households or less was updated on October 9, 2020.

For the Number of COVID-19 cases in San Bernardino County, visit the DASHBOARD to find out more.  

CDC Covid Data Tracker
Maps, Charts, and Data provided by State

Report Compliance Concerns to S.B. Co. Department of Public Health

San Bernardino County residents are eligible to be tested for COVID-19 even if they do not have any symptoms (fever, cough, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sort throat).  Testing events are free of charge and do not require health insurance. The use of face coverings are required at all testing sites.

Please remember, if you are showing symptoms of COVID-19, you can still call your doctor and they can determine if you need testing.

COVID-19 Testing Sites
S.B. County Testing Information*
Frequently Asked Questions

Where can I report price gouging?  To report fraud, such as price gouging, contact the San Bernardino County District Attorney’s office at 909-382-7748.

S.B. County - General COVID19 Questions & Business Essential Service Questions call either of the two phone numbers listed below: 

  • 909-387-3911 (M-Fri., 9:00 am to 5:00 pm)
  • 800-782-4264, option 6   (Mon-Sun., 8:00 am to 5:00 pm)

*Call your health care provider for medical-related questions, or if you are experiencing symptoms.

Official Source for City Information

Residents or businesses with general questions regarding the City’s COVID-19 efforts may contact the City via email to, or call 909-364-2610.

COVID-19 Timeline of Events:

(In reverse order, most recent events at the top)

November 24, 2020: County of San Bernardino issues guidance for celebrating the holidays and industry guidance for holiday tree lots.

November 24, 2020: The City of Chino Hills has extended the closures of the Chino Hills Community Center, and McCoy Equestrian & Recreation Center, & other buildings extended through January 4.  The City MAY begin issuing street sweeping tickets on January 4. Press Release 

November 19, 2020:  State Issues Limited Stay at Home Order to Slow Spread of COVID-19

California Governor Gavin Newsom and the California Department of Public Health (CDPH) issued a limited Stay at Home Order requiring generally that non-essential work, movement, and gatherings stop between 10:00 pm and 5:00 am in counties in the purple tier, which includes San Bernardino County. Effective at 10:00  pm Saturday, November 21 - December 21. 

November 16, 2020: California takes immediate action to slow the spread of COVID-19 moving Counties to more restrictive tiers.  Updated face covering guidance was issued. 

November 13, 2020: State of California issued a travel advisory for all non-essential travel to reduce risk of COVID-19 spread. Learn more.

November 10, 2020:  The City of Chino Hills will reopen volleyball courts, and will resume pickleball play at Grand Avenue Park.  Closures of the Chino Hills Community Center, and McCoy Equestrian & Recreation Center, & other buildings extended through November 29.  Press Release

October 20, 2020: The State of California has issued new guidance that allows skin care, tattoo studios & massage therapy can now open.

October 9, 2020: State issues guidance that allows private outdoor gatherings of three households or less throughout the state.  

September 30, 2020: The City of Chino Hills reopened playgrounds and exercise stations (Oct. 1) immediately due to new State Guidance issued for outdoor playgrounds.  Press Release

September 30, 2020: The City of Chino Hills Extends Closures to November 1, National Night Out (Oct. 6) and Salute to Services (November 8) Will Not Be Held in 2020. Press Release

September 24, 2020:  Round 2:  Small Business Invited to Apply For Microenterprise Business Grants. Grants increased to $5,000.  Press Release

September 23, 2020: San Bernardino County issues guidance for celebrating Halloween and guidance for Pumpkin Patches.

September 22, 2020: Nail salons, and personal care services offered in nail salons (clarified on Sept. 24), may reopen indoor with modifications. Personal care services including physician-ordered electrolysis, facials, eyebrow waxing and threading, and eyelash extensions offered in a nail salon have been approved to operate in compliance with State Guidance

September 22, 2020: State announces minor loosening on restaurants that serve alcoholic beverages. Department of Alcoholic Beverage Control. The sale of such beverages no longer needs to occur in the same transaction as food sale.   S.B. County Update September 22.

September 3, 2020:  City of Chino Hills facilities along with some park amenities remain closed to the public through October 4.  Press Release (scroll down for listing)

August 28, 2020:  - Governor Newsom announced barbershops and hair salons may open for indoor operations effective Monday, August 31. All indoor retail, shopping centers, and malls, may also open at maximum 25% capacity.  State Guidance  - Governor also announced new blueprint to reduce COVID-19 and sets reopening standards with a new tiered color system.  

August 27, 2020: County Expands Eligibility for COVID Compliant Business Partnership Program - Eligible Businesses Can Now Get An Additional $1,200 to Support Outdoor Operations
COVID Compliant Business Partnership Program 

August 13, 2020:  Residents are being encouraged to get tested - whether or not you have shown any symptoms

August 5, 2020:  Microenterprise Business Grant Program launched. $2,500 grants available through the City of Chino Hills with funding by the Coronavirus Aid, Relief, and Economic Security (CARES) Act through the Community Development Block Grant (CDBG) program.
Press Release

July 22, 2020:  City of Chino Hills facilities along with some park amenities remain closed to the public through September 7.  Press Release (scroll down for listing)

July 20, 2020: Governor Newsom provides new state guidance that clarifies what services can operate outdoors. Hair services, services for skin care, nails, and massages are allowed outdoors. State Guidance.

July 17, 2020: The Calif. Department of Public Health issued a framework for when and how schools should reopen for in-person instruction for the 2020–2021 school year. State Guidance.

July 13, 2020: Governor Newsom orders additional indoor business operations to close immediately. These include fitness centers, worship services, offices for non-critical sectors, personal care services, hair salons, barbershops, and malls. State Guidance.

July 1, 2020: Governor Newsom orders closing of bars and certain indoor operations at Dine-in Restaurants, Family Entertainment Centers, Movie Theatres, Wineries and Tasting Rooms, Zoos & Museums, Cardrooms and more. Closures to remain in place for at least 3 weeks.⁣⁣
⁣⁣State Guidance

June 23, 2020: James S. Thalman Chino Hills Branch Library opens to the public along with select locations including Apple Valley, Fontana, Hesperia, Highland, Needles, and Trona. Modified operation hours in effect until further notice . 

June 19, 2020:  Calif. Dept. of Public Health allows personal care services to open such as nail salons, tattoo studios, waxing, massages, and other personal services. Personal Care Guidance - Read more from the County.

June 18, 2020: State mandates that Californians must wear face coverings when they are in the high-risk situations.

June 18, 2020: Chino Hills Skate Park and McCoy Warm-up Arenas reopen with additional rules in place.

June 12, 2020: Calif. Dept. of Public Health allows movie theaters, campgrounds, RV parks, bars, wineries, fitness facilities, hotels, museums, and zoos to reopen.

June 6, 2020: Parking lots at Grand Avenue Park and English Springs Park reopen.  Lighted play at the Grand Avenue Park tennis courts is available till 10:00 pm.

June 1, 2020:  San Bernardino County Health Officer issues an Order that allows businesses, public agencies, and nonprofit and faith-based organizations to require customers, patrons, and staff to wear face coverings.

June 1, 2020:  City Hall reopens to the public.

May 30, 2020:  Vila Borba Dog Park reopens to the public.

May 26, 2020:  State announces hair salons and barber shops can begin opening immediately. 

May 25, 2020: San Bernardino County announced the reopening of places of worship with new State-specific guidelines.

May 23, 2020: Calif. Dept. of Public Health Approved S. B. County’s request to reopen more businesses as part of the Governor’s accelerated phase two.

May 12, 2020: City extends closures of City Hall and City Yard to May 31; extends cancellation of programs, classes and events through July 5; and opens some park amenities.

May 8, 2020: San Bernardino County Health Officer issues new Omnibus Order, use of face coverings strongly recommended, but not mandatory.  S.B. County provides guidance on Phase 2 gradual re-opening of certain businesses.

May 8, 2020: State begins gradual move to Stage 2. Business start to re-open with modifications.  

April 30, 2020: City Extends Closure Period Through May 17

April 25, 2020: City Re-opens Trails in accordance with April 23 S.B. Co. Public Health Order.

April 23, 2020: San Bernardino County Public Health Officer issues a new Omnibus Order, re-opens some passive recreation facilities starting April 25.

April 17, 2020:  San Bernardino County Public Health Officer issued a new Omnibus Order, consolidating, and clarifying existing orders.

April 14, 2020:  The Governor announced six critical indicators the State will consider before modifying Stay at Home Order.

April 9, 2020:  City closes parking lots at all City Parks and informs public of required face coverings in accordance with April 8 S.B. Co. Public Health Order.

April 8, 2020: In response to the S. B. Co. Department of Public Health (SBCPH) orders issued on April 7, the City closed parking lots at all parks, including McCoy Equestrian and Recreation Center and Chino Hills Community Center. Press Release

April 7, 2020:  SBCPH issued an order for all residents to wear face coverings while conducting essential business at work, or leaving their home for essential activities. The order includes guidelines for religious services. Then clarifications were made to the order on April 8.

March 31, 2020:  City closes Dog Park, Skate Park;  Parking Lots at Grand Avenue and Community Parks; All City Trails; Basketball, Volleyball, and Tennis Courts at all City Parks  Press Release

March 30, 2020:  SBCPH released numbers of positive COVID-19 cases by city.

March 27-April 1, 2020:  Additional closures of City Parks and amenities, including the following: All trails; basketball, volleyball, and tennis courts; Chino Hills Skate Park; Vila Borba dog park; Parking lot gates to Chino Hills Community Park and Grand Avenue Park. Press Release

March 26, 2020:  City Extends Closures until April 30 and provides updates on service modifications and cancellations. 

March 19, 2020:  Governor Newsom issued a statewide Stay at Home Order

March 17, 2020:  The City Council ratified a local emergency declaration which was declared on March 16.

March 13, 2020:  President Trump declared a National Emergency.

March 12, 2020:  City evaluates programs and cancels some due to COVID-19.

March 11, 2020:  The World Health Organization declared COVID-19 as a pandemic.

March 4, 2020:  Governor Newsom proclaimed a State of Emergency.

Closures, Cancellations, & Service Modifications


City Facilities CLOSED to the Public
Through January 4 (could be extended)

  • Chino Hills Community Center 
  • McCoy Equestrian and Recreation Center (Barn) & Residence (Warm-up Arenas Opened June 18)
  • Sleepy Hollow Community Center
  • Mystic Canyon Building
  • Grand Avenue Park Community Building, Staff Offices, & Parking Lot
  • Parks and Playgrounds Are Open - Basketball Courts and Hockey Rinks are CLOSED

County Facilities at Government Center 

  • James S. Thalman Chino Hills Branch Library Update - The Library REOPENED June 23 with limited hours (until further notice): Tuesday, Wednesday, Thursday from 11:00 am - 6:00 pm; Saturday 9:00 am - 4:00 pm.

Modified Services at Chino Hills City Hall 

  • Water Service Disconnections are Postponed
  • Street Sweeping Tickets are Suspended (enforcement MAY be reinstated on January 4)

Through January 4 (could be extended) 

  • Reservations for Recreation Facilities, Conference Rooms, and Gazebos are Cancelled
  • Teen Activity Center
  • Mobile Recreation

Republic Services Trash Pickup

Effective March 30, 2020 Republic Services has made some service modifications. 

  • Drivers will no longer be allowed to leave their vehicle to pick up waste outside of the cart. 
  • E-waste programs are suspended. 
  • Bulky item pickup was restored as of May 18. There is a significant backlog of requests.  Expect scheduling delays.
  • Curbside recycling and yard waste collection services WILL remain in place. 
  • Commercial accounts with fewer than six-day-pickup will be serviced Monday - Friday only. 

List of Special Event & Activity Cancellations

  • Water Conservation Poster Contest (postponed)
  • Youth Track & Field Meet, March 21
  • Kids Art Exploration Day, March 28
  • Adult Easter Egg Scramble, April 3
  • Free Mulch, April 4
  • Easter Egg-Citement Event, April 11
  • Active Adults 50+ Sock Hock, April 22
  • Volunteer Dinner April 23 (postponed)
  • Chino Hills Community Foundation Concert #2 April 24
  • State of the City May 28
  • Aquatics / Swim Lessons Cancelled for 2020
  • Summer Day Camp Cancelled 
  • Concerts & Movies in the Park Cancelled 
  • National Night Out October 6
  • Salute to Services November 10

Virtual Recreation

The Community Services Department is offering Virtual Recreation online with contests, activities, virtual tours, and more for all ages.  Visit to learn more. City officials will monitor actions at the State level to determine if it will be possible to offer any of these events and programs in late July, August and September.  Closures will be modified to align with future actions taken at the State level.

Alternate Ways to Conduct Without Visiting City Hall

Use this Virtual City Hall Service Guide (PDF) for quick access to contact information for City services, or visit the Online Virtual City Hall Service Guide.

Pay Your Chino Hills Utility Bill in 4 Easy Ways

  1. Pay online: using your checking/savings account (EFT) or your debit/credit card (Visa, MasterCard and Discover)
  2. Mail your payment to: City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709
  3. Drop-off Payment Box: Located in the City Hall parking lot, west side of the Chino Hills Library near the Police Department.
  4. Pay by phone: You can make a payment over the phone by calling 909-364-2660, M-F 7:30 am - 4:00 pm . Payment methods accepted by phone are Visa, MasterCard and Discover.

Requests for Service 

Request Tracker can be used to report:

  • Code Enforcement Issues - Use the Code Enforcement Request Form
  • Graffiti Related Issues - Use the Graffiti Removal Request Form
  • Water, Street, Street Light, Landscape, Tree-Related Issues - Use the FixIT Form for Public Works

You can also report Code Enforcement issues by calling the Code Enforcement Hotline at 909-364-2757 or emailing

Public Works Maintenance Requests call be called in to 909-364-2800 or sent via email to

City of Chino Hills App

Requests for Service can be submitted online through our Request Tracker and via the FREE City of Chino Hills app. found in the following app marketplaces. Google Play Store  Apple App Store

Business License Renewal

Business License Renewal is renewed online as well. 

City Council Meetings

The City Council meets on the second and fourth Tuesday.  Agendas are posted online at and in an outdoor display case at City Hall’s entrance.  . 

PUBLIC ADVISORY: The City Council Chambers will not be open to the public. 

City Council meetings are being conducted telephonically through Zoom and broadcast live on the City’s website, and on Cable TV Channels 3 (Spectrum Cable) and 41 (Frontier Cable).  Please be advised that pursuant to the Executive Order, and to ensure the health and safety of the public by limiting human contact that could spread the COVID-19 virus, the Council Chambers will not be open for the meeting. 

Instructions on Public Participation in the Council Meeting

Omnitrans Service Changes

In order to maintain lifeline transportation services while supporting public health efforts, Omnitrans Emergency Service Plan is in effect. 

Routes affected: 5, 7, 12, 20, 29, 67, 80, 81, 290, 308, 309, 310, and 365.

Chino Hills Route 365 – Will temporarily operate on a Saturday schedule – Monday – Saturday.  Sunday schedule will continue unchanged. 

Route Changes

New - OmniRide On Demand transportation services launched on September 8, 2020.  Find Out More 

Other Service Adjustments in Place

Front-door boarding can safely resume, thanks to protective barriers between operators and customers for everyone’s safety. 

Bus fare can be paid with cash onboard or with Token Transit mobile fares.  Passes are also sold at ticket-vending machines, pass outlets, and by mail at the Omnitrans e-store.

All passes that were valid on March 23 will be valid for an additional 30 days starting June 1.

Face masks are required while riding, and social distance should be maintained wherever possible.

Bus schedules will remain as they are.  Omnitrans will continue to monitor ridership levels and will deploy additional buses to highly-impacted bus stops when necessary.

Protect Yourself & Your Family

The City of Chino Hills is continuing to closely monitor the Coronavirus Disease 2019 (COVID-19) situation throughout the County, State, and Nation.  The San Bernardino County Department of Public Health and the San Bernardino County Office of Emergency Services are working cooperatively to keep cities throughout the County updated with the latest information and guidance on a variety of topics ranging from personal hygiene to travel advisories. 

  • All residents should continue to practice good public health hygiene
  • People should not be excluded from activities based on their race, country of origin, or recent travel if they do not have symptoms of respiratory illness
  • All San Bernardino County residents and visitors should continue to practice good public health hygiene, as this is the height of the flu season across the County

Public health officials recommend individuals take a number of steps to protect both their health and the health of those around them, which include:

The San Bernardino County Department of Public Health (DPH) has developed a Corona Virus Disease 2019 (COVID-19) Website for resources that can be used by the City, our businesses, and the community.  For the most updated information about COVID-19, visit the Centers for Disease Control and Prevention (CDC) where information can be found in Chinese and Spanish as well.