Recreation Class Registration

Convenience Fee

Please be advised there is a non-refundable convenience fee of 2.5% assessed on all credit/debit card transactions for Online and Walk-In registration. This fee appears as a separate charge on your bank statement.

Non-Resident Fee

A $5 per contract class fee will apply to all non-residents. A $10 non-resident fee will apply to Adult Soccer, Aquatics, Summer Day Camp, Tiny Tot programs. A non-resident fee may apply to special events.

Refund Policy

Refunds must be requested in person and submit a Cancellation/Transfer Form. All refund requests are subject to administrative approval by the Community Services Department. Please allow up to 6 weeks for refunds to be processed. Payments made via credit card will be refunded back to the credit card. Payments made via cash or check will be refunded by check. Please note that a $25 fee will be charged for returned checks.

A $5.00 per class, per participant, processing fee will be deducted from all cancellation requests, even if the refund remains as a household credit. Refunds may be retained as household credits to be used towards registration in future Community Services programs. Credits of $15 or less will need to be used within one year. Credits of $16 - $99 are valid for three years. Household credits will not be issued over $100.

The Community Services Department reserves the right to cancel any activity or program due to low enrollment. If the department cancels a program, all fees will be refunded.

Adult Soccer

Requests for refund will ONL be honored if they are made immediately after the third league played game. 

Aquatics

All refund requests MUST be submitted to the Chino Hills Community Center at least 10 business days prior to the week you are cancelling. Refunds, less the $5 processing fee, will ONLY be granted if your spot can be filled with someone on the waitlist. 

Classes

For classes with one or two meetings, request for refunds will ONLY be honored if they are made at least one (1) day prior to the start of the class. For classes that consist of three (3) or more meetings, the request for refunds must be submitted before the second class meeting. 

Day Camp

All refund request MUST be submitted to the City Hall Recreation Office at least 10 business days prior to the week you are cancelling. Refunds, less the $5 processing fee, will ONLY be granted if your spot can be filled with someone on the waitlist.