City Hall Service Guide

City Hall Receptionist

Phone: (909) 364-2600
Hours:  M-Th 7:30 am – 5:30 pm; F 7:30 am – 4:30 pm

City Yard Receptionist

Phone: (909) 364-2800
On Call / After Hours: (909) 364-2860

Temporary In-person Customer Service Center

Due to the June Fire and Water Damage
7:30 am to 5:30 pm; Fri. 7:30 am to 4:30 pm

Public Counter Services listed above will close 30 minutes prior to City Hall closing. 

Limited In-person Customer Services  

• Utility Billing and Payments: Pay your bill by card, check, or money order, and get staff assistance with opening or closing water and sewer accounts.
• Code Enforcement: Report concerns, obtain yard sale permits, pay sign violation invoices, and pick up confiscated signs.
• Community Development (Building & Planning): Pay invoices for applications, permits, and plan checks, pick up issued permits, or speak with a planner about business licensing and development questions.
• Engineering: Purchase plans and specs, apply and pay for fire flow tests, or find out information about encroachment permits. 
• Passport Services (By Appointment Only): Process your passport application during your pre-scheduled appointment time. No walk-in service available.  

Chino Hills Police Department

Emergencies:  Call or text 9-1-1

After Hours Dispatch: (909) 465-6837

Non-emergency Phone: (909) 465-6837 to report a crime, suspicious activity, or other incidents   

Department Phone: (909) 364-2000
Hours:  M-F 8:00 am – 5:00 pm

Most-Used City Services

Utility Billing/Water Customer Service

New Water Service, General Inquiries

Phone:  (909) 364-2660                                               
Hours:  M-Th 7:30 am – 5:00 pm; F 7:30 am - 4:00 pm

Pay Your Chino Hills Utility Bill in 5 Easy Ways
Email Utility Billing Customer Service

Trash Services

The City of Chino Hills contracts with Waste Management (WM) for all trash, recycling, and organics collection services.

WM Customer Care: (800) 423-9986

Requests for Service

Requests for Service can be submitted online through our Request Tracker and via the City app available in the Apple App Store or Google Play Store.

Online Request Tracker can be used to report:

• Code Enforcement Issues - Use the Code Enforcement Request Form
• Graffiti-Related Issues - Use the Graffiti Removal Request Form
• Water, Street, Street Light, Landscape, Tree-Related Issues - Use the FixIT Form for Public Works

You can also report Code Enforcement issues by calling the Code Enforcement Hotline:

Phone: (909) 364-2757
Email Code Enforcement 

Public Works maintenance requests can be reported to (909) 364-2800 or via email to publicworks@chinohills.org.