City Hall Service Guide

City Hall Receptionist

Phone: (909) 364-2600
Hours:  M-Th 7:30 am – 5:30 pm; F 7:30 am – 4:30 pm

City Yard Receptionist

Phone: (909) 364-2800
On Call / After Hours: (909) 364-2860
Hours:  M-Th 6:45 am – 4:45 pm; F 6:45 am – 3:45 pm

Chino Hills Police Department

Emergencies:  Call or text 9-1-1

After Hours Dispatch: (909) 465-6837

Non-emergency Phone: (909) 465-6837 to report a crime, suspicious activity, or other incidents   

Department Phone: (909) 364-2000
Hours:  M-F 8:00 am – 5:00 pm

COMMONLY-USED CITY SERVICES

Utility Billing/Water Customer Service

New Water Service, General Inquiries

Phone:  (909) 364-2660                                               
Hours:  M-Th 7:30 am – 5:00 pm; F 7:30 am - 4:00 pm

Pay Your Chino Hills Utility Bill in 5 Easy Ways
Email Utility Billing Customer Service

Trash Services

The City of Chino Hills contracts with WM (Waste Management) for all trash, recycling, and organics collection services.

WM Customer Care: (800) 423-9986

Requests for Service

Requests for Service can be submitted online through our Request Tracker and via the FREE City of Chino Hills app. found in the following app marketplaces. Google Play Store  Apple App Store

Online Request Tracker can be used to report:

  • Code Enforcement Issues - Use the Code Enforcement Request Form
  • Graffiti-Related Issues - Use the Graffiti Removal Request Form
  • Water, Street, Street Light, Landscape, Tree-Related Issues - Use the FixIT Form for Public Works

You can also report Code Enforcement issues by calling the Code Enforcement Hotline

Phone: (909) 364-2757 

Email Code Enforcement 

Public Works maintenance requests can be reported to (909) 364-2800 or via email to publicworks@chinohills.org.

OTHER CITY SERVICES

Business Licenses

General Inquiries:  (909) 364-2670
Online Business License Information

Online Business License Renewal 

HdL Companies Phone:  (909) 740-3187

Use this Resident Resource Directory (PDF) for quick access to contact information for City services.

City Clerk’s Office

Claims / Subpoenas / Public Records Request / Bids / Agreements / Elections General Inquiries

Phone: (909) 364-2620
Email City Clerk's Office

Public Records Request Online  
View Public Records

City Council

General Inquiries: (909) 364-2620                                       Email City Council

City Manager’s Office / Administration

Administration / Human Resources / Community Relations / Emergency Management / Information Technology

Phone: (909) 364-2610
Email City Manager’s Office

Code Enforcement Division

Code Enforcement / Parking Permits: Litel & Ayala Neighborhoods / Carbon Canyon Resident Decal / General Inquiries & Report a Complaint 

Phone: (909)364-2757
Email Code Enforcement

Community Development Department

Building & Safety / Building Permits General Inquiries

Phone: (909) 364-2780

Building Inspection Request Line
Phone: (909) 364-2790

Planning / Zoning / General Inquiries
Phone: (909) 364-2740
Email Community Development

Community Services Department

Recreation Programs / Facilities / Events / Classes

Phone: (909) 364-2700
Email Community Services 

Finance Department

Accounts Payable / Accounts Receivable General Inquiries

Phone: (909) 364-2640
Email Finance Department 

Parking Ticket Payments

Street Sweeping / Administrative Citations

Administrative Citation Payments
Street Sweeping Information

Public Works Department

Water & Sewer Operations / Public Facilities / Parks & Facilities / Street Sweeping City Yard

Phone: (909) 364-2800
Email Public Works 

Engineering Division

Encroachment Permits / Plan Check / Capital Improvements

Phone: (909) 364-2770
Email Engineering