The City of Chino Hills contracts with WM (Waste Management) for all Trash, Recycling, and Organics collection services. Service with WM began July 1, 2022.
Need to Set Up Trash Service?
New residents can set up their trash service by contacting WM Customer Care at (800) 423-9986.
If you have questions regarding your current residential or commercial trash services, please contact WM Customer Care at (800) 423-9986.
New Billing Directly From WM
Effective July 1, 2022, Chino Hills customers are billed by WM directly for trash services and the service will no longer appear on the City's Utility Bill as a line item, offering one point of contact for both customer service and billing.
Online Bill Pay
You may take advantage of the convenient online payment methods by signing up online at www.wm.com/MyAccount. You may also download the “My WM” mobile app from the Apple or Google Play store to manage your account from your mobile device.
The new residential rate for single-family homes with the standard service of three containers will be $26.25 effective July 1.
Additional trash, recycling, or organic carts may be ordered for an additional charge of $4.00 per cart, per month.
You can contact WM at (800) 423-9986 to order additional cart(s).
Service Days Remain The Same
WM will continue to service residential customers on their current service day. WM does not anticipate any route changes to your weekly residential waste and recycling services, however, service pick-up times may change.
Trash Pickup Schedule
All single-family homes with individual cart service will receive new 95-gallon SB 1383 compliant waste and recycling carts. These new carts will have dark grey bodies with a BLACK LID for trash, a BLUE LID for recyclables, and a GREEN LID for organics.
Have your carts at the curb the night before or no later than 6:00 am on your collection day.
If your trash collection day falls on or after a holiday listed below, your service will be delayed by one day. If a holiday falls on a Saturday or Sunday, there will be no delay.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
When the holiday falls on a weekday, collection will be delayed one day for the remainder of the week. For example if the holiday falls on a Thursday your service will be on Friday and Friday service will be on Saturday.
WM Chino Hills Welcome Packet (PDF)
WM Chino Hills Welcome Packet Spanish (PDF)
WM Chino Hills Welcome Packet Mandarin (PDF)
https://localsites.wm.com/a448a000003KUGfAAO/wm_01559+Chino+Hills+Multi-Family+8+Pnl+Eng_rFa.pdf WM Multifamily Service Guide (PDF)
https://localsites.wm.com/a448a000003KUGfAAO/2022+Chino+Hills+Multifamily+Welcome+Packet+Spanish.pdf https://localsites.wm.com/a448a000003KUGfAAO/2022+Chino+Hills+Multifamily+Welcome+Packet+Spanish.pdf WM Multifamily Service Guide Spanish (PDF)
https://localsites.wm.com/a448a000003KUGfAAO/2022+Chino+Hills+Multifamily+Welcome+Packet+Mandarin.pdf https://localsites.wm.com/a448a000003KUGfAAO/2022+Chino+Hills+Multifamily+Welcome+Packet+Mandarin.pdf https://localsites.wm.com/a448a000003KUGfAAO/2022+Chino+Hills+Multifamily+Welcome+Packet+Mandarin.pdf WM Multifamily Service Guide Mandarin (PDF)
WM Commercial Service Guide (PDF)
WM Commercial Service Guide Spanish (PDF)
WM Commercial Service Guide Mandarin (PDF)
WM Winter Newsletter (PDF) /DocumentCenter/View/26124/Chino-Hills-Fall-Winter-2022-Newsletter-Spanish-PDF
WM Winter Newsletter Spanish (PDF) /DocumentCenter/View/26123/Chino-Hills-Fall-Winter-2022-Newsletter-Mandarin-PDF
WM Winter Newsletter Mandarin (PDF) /documentcenter/view/26460/wm-spring-2023-newsletter-final
WM Spring Newsletter (PDF) /documentcenter/view/26461/wm-spring-2023-newsletter-finalspanish
WM Spring Newsletter Spanish (PDF) /documentcenter/view/26462/wm-spring-2023-newsletter-finalmandarin
WM Spring Newsletter Mandarin (PDF)
WM Summer Newsletter (PDF)
WM Summer Newsletter Mandarin (PDF)
WM Summer Newsletter Spanish (PDF)