Filing a Claim

A Claim for Damages can be filed if you feel that you have lost money or property as a result of any action or inaction by the City of Chino Hills. Claims for damages are filed with the City Clerk’s Office and processed by the City Manager’s Office, Risk Management division, and the City’s third-party claims administrator. No employee of the City may give legal advice to any claimant relating to private claims. The Claimant is advised to consult a private attorney if legal advice is desired.

Claims Policy and Process 

Claims for death, injury to a person, or claims for damage to personal property must be filed no later than six (6) months after the occurrence (Gov. Code 911.2). Claims for damages to real property must be filed no later than one (1) year after the occurrence (Gov. Code Sec. 911.2).  Claims for Damages may be submitted online, in person, by email, or by US Mail.

Once claims are received by the City Clerk’s Office, they are referred to the City's third-party claims administrator, who reviews your claim and conducts an investigation. Once the investigation is complete, you will be contacted with the conclusion.

How to Submit A Claim for Damages

For your convenience, here are the different ways you can submit your claim.

• Download and complete a Claim for Damages Form (PDF). Submit the form to the City Clerk’s Office in person at City Hall or by mail to the address on the form. Please ensure all fields are completed, and the claim form must be signed.
• Submit a completed Claim for Damages Form (PDF) by email to claims@chinohills.org. Please ensure that all fields are complete and that the claim form is signed.
• To learn more about the information needed to complete the online form, please review the Claim for Damages Informational Sheet (PDF).