Chino Hills City Hall is temporarily operating through a Customer Service Center located in the main lobby and Council Chambers following the June fire and water damage. All in-person Recreation Services remain available at the Chino Hills Community Center, located at 14250 Peyton Drive.
Here’s How We Can Serve You at the City Hall Customer Service Center:
- Utility Billing and Payments: Pay your bill by card, check, or money order, and get staff assistance with opening or closing water and sewer accounts.
- Code Enforcement: Report concerns, obtain yard sale permits, pay sign violation invoices, and pick up confiscated signs.
- Community Development (Building & Planning): Pay invoices for applications, permits, and plan checks, pick up issued permits, or speak with a planner about business licensing and development questions.
- Engineering: Purchase plans and specs, apply and pay for fire flow tests, or find out information about encroachment permits.
- Passport Services (By Appointment Only): Process your passport application during your pre-scheduled appointment time. No walk-in service available.
Staff are also available to answer general questions, help direct you to the appropriate department, and assist with scheduling appointments with staff. If you need assistance with any services not listed above, please call (909) 364-2600 to speak with a staff member before visiting City Hall.
The Customer Service Center follows the normal business hours of City Hall and is open to the public on Monday through Thursday from 7:30 am to 5:30 pm, and on Fridays from 7:30 am to 4:30 pm. Public counter services listed above close 30 minutes prior to City Hall closing.
City Hall is Temporarily Cashless
All payments made in person at the Customer Service Center must be made by credit/debit card, check, or money order. No cash will be accepted for any services. The regular 3.75% convenience fee continues to apply to all card payments, with the exception of utility bill payments. Money orders can be purchased for a nominal fee nearby at the Post Office, banks, or most major supermarkets.
Restrooms
Public restrooms are located in the Library across from City Hall.
City Hall Services Available Online
Save time and a trip to City Hall by taking advantage of the City’s many convenient online service options, including utility bill payments, service requests, Code Enforcement concerns, building, planning, and engineering applications, inspection scheduling, recreation registration, and passport appointment bookings. You can also contact all City Departments by phone and email by visiting www.chinohills.org/ContactUs to find the contact information of the appropriate Department.
Thank you to our community for your continued patience and understanding as we work towards fully restoring City Hall operations and services. Please continue to visit www.chinohills.org or call (909) 364-2600 for the latest updates and information.