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1. Where do I report a stray dog or cat?
2. Who do I call for barking dog concerns?
3. What are the leash laws for the City of Chino Hills?
4. How do I arrange pick-up and disposal of injured, stray, unwanted, or dead animals?
5. Is it unusual to see a coyote roaming around the neighborhood?
6. What should I do if I see a coyote who is not afraid of people?
7. What precautions do I need to take in regards to living next to open space?

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1. What is the pool temperature?
2. Where do swim lessons take place?
3. What if I miss a class? Is a make up time or class available?
4. My child has Special Needs, do you offer specialized classes for them?

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1. What if I have a complaint about a contractor that I hired to do work at my home?
2. How can I verify if the contractor I hired is a state licensed contractor?
3. When is a permit required?
4. What is exempt from permits?
5. How long does a plan review take?
6. What are the hours of operation for the Community Development counter?
7. Can I obtain a copy of the construction plans to my house from the Building and Safety Department?
8. How do I schedule a building inspection?
9. How can I verify if I am on the inspection schedule for today?
10. Where can I find the currently adopted building codes?
11. What forms of payment are accepted in the Community Development Department?
12. Where can I find a permit dated prior to 1991?
13. What are the requirements for a Plug-In Vehicle Infrastructure Permit?

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1. How long will it take to be approved?
2. What if I already applied for other Federal, State, or County assistance programs (i.e. SBA Economic Injury and Disaster Loans (EIDL) or Paycheck Protection Program (PPP)? Can I still apply?
3. What documents will I be required to submit?
4. If I had 12 employees before COVID-19, but had to reduce my work force and now only have five employees, do I still qualify?
5. My spouse also works in the business, are we counted as one or two separate employees?
6. Does 5 employees mean 5 bodies or full-time equivalents (FTE’s)?

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1. How do I apply for a Chino Hills Business License?
2. How much does a Business License cost?
3. What if my business is home-based?
4. Can I prepare food for sale from my home?
5. How do I get an application for a Home Occupation Permit?
6. Do I need to renew my Home Occupation Permit?
7. How long does it take to receive a Business License?
8. When do I need to renew my Business License?
9. What if I sell my business?
10. I am a veteran. Do I need to pay the business license fee?
11. Do I need a Business License to operate an in-home day care?
12. Do I need a Business License to operate a residential adult care center?
13. How do I obtain a Fictitious Business Name (dba)?
14. How do I obtain a Seller's Permit?
15. If I hire someone to do work at my home, such as gardening or housekeeping services, do they need to have a Chino Hills Business License?
16. What if I have a complaint about a business located in the City of Chino Hills?

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1. Why are the decals restricted to only Carbon Canyon residents?
2. Why do I have to renew my decal annually?
3. Will the decal allow me access during all closures?
4. What happens if my decal is lost or stolen?

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1. What is the Community Development Block Grant?
2. Can I get CDBG funds?
3. What is required to receive CDBG funding?

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1. Where can I obtain a marriage license, birth certificate or death certificate?
2. How do I obtain City records?
3. Do I need an appointment to process my Passport application?
4. How do I contact the City Council?
5. Are City Council meetings open to the public?
6. When does the City Council meet?

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1. Does the Chino Hills Municipal Code allow for resident’s to rent their property out on websites like Airbnb and VRBO?
2. Is there a penalty for sign violations (Real estate signs, political signs, advertising signs)?
3. Why do I have to leave my name and phone number?
4. What are the City's Regulations on Trash Containers?
5. How long can a resident have a construction bin?
6. How are code violations enforced?
7. Does the City enforce CC&Rs?

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1. Can I add an additional drive approach?
2. Can I widen my driveway for RV access?
3. What are typical hours for construction?
4. What forms of payment are accepted in the Community Development Department?

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1. What is a CFD special tax?
2. When did the use of CFDs start? Why did they start?
3. Why does Chino Hills use CFD special taxes?
4. How does a CFD special tax work?
5. What do CFD special taxes in Chino Hills pay for?
6. Is my property in a CFD?
7. Do CFD special taxes have a maximum amount?
8. Do CFD maximum special taxes increase?
9. Does a CFD special tax decrease?
10. When and how are the CFD special taxes collected?
11. What is the amount of the CFD special tax for the current fiscal year?
12. What happens if I don't pay my property tax bill on time?
13. Can the CFD special tax be prepaid?
14. I want to buy property in the City of Chino Hills. How much will the special taxes be?

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1. What sites are currently available?
2. Where can I obtain business startup information?

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1. How and where do I register to vote?
2. What are the names of our City Council members?
3. Where are the polling locations?
4. Who are my area elected officials?
5. When are City Council Elections held?
6. Are there campaign spending limits in Chino Hills?
7. What are the requirements for running for a seat on the City Council?
8. How do by-district elections work?
9. How do I find out what district I live in?
10. Will I have a new polling location?
11. Who created the district boundaries?

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1. Does the City have an Emergency Operations Plan (EOP)?
2. Will the City take care of its residents in the event of a disaster?
3. Where can I obtain emergency preparedness information?
4. What can I do to prepare for an earthquake?
5. If residents are asked to evacuate, where do we go?

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1. How to I view the City's Employee Blog?
2. How many days does the City pay for Jury Duty?
3. What is the Standard Mileage Reimbursement rate?
4. What is the Meal Per Diem rate?

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1. How do I apply for a job with the City of Chino Hills?

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1. Where can I get a City trails map?
2. Does the City have a First Time Home Buyer Program?
3. Is there Section 8 (Low Income Housing) available in the City?
4. Can I do my "Court Appointed" community service through the City?

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1. Do I need to have a permit to have a garage/yard sale?
2. How much does a garage/yard sale permit cost?
3. Can I put up a sign to advertise my garage/yard sale?
4. How often can I have a garage/yard sale?

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1. What can I do if my property is vandalized with graffiti?
2. How do I report graffiti on public property?
3. What should I do if I see someone in the act of creating graffiti?

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1. What is the Home Improvement Grant Program (HIGP)?
2. Is there an income limit?
3. How do I apply?
4. What kinds of repairs are eligible?
5. What is the maximum grant amount?
6. Can my handyman make the repairs?
7. Do you have a list of approved contractors?
8. How are contractors paid?

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1. Which areas are the City’s responsibility to maintain?
2. Who do I contact to report an area that needs maintenance?

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1. If I am a member of the media, whom do I contact for information?

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1. Why do the water meters need to be replaced? It appears my bill is higher as a result.
2. Utility Customer Service stated that there is a possibility where I could have been undercharged for water consumption with the old meter. Is this true?
3. How do I know the new meters are accurate?
4. I was told that if I want my own test I would have to pay a deposit.

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1. Is National Night Out just for current Neighborhood Watch areas?
2. If Chino Hills is already registered nationally, why should my neighborhood register with the city?
3. When should we begin planning our National Night Out event?
4. Will the City be hosting a larger city-wide National Night Out event?

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1. Who provides water, sewer, and trash collection services for residents in the City of Chino Hills?
2. What utility company provides electricity?
3. How can I tell when my street will be swept?
4. Are residents required to obtain alarm permits for their home alarm systems?
5. Are there any childcare centers in Chino Hills?
6. Does the City have a transportation system?
7. What is the name of the local Cable TV company?
8. Who provides gas utilities?

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1. How do I drain my swimming pool?
2. What is storm water pollution?
3. Are sewers and storm drains the same thing?
4. How do I report a storm water pollution concern?
5. If yard clippings and leaves are natural, why are they considered pollutants?

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1. Who should I contact if I have a parking problem on my street?
2. What can be done when a mailbox is blocked?
3. Can I park my RV on a City street?
4. Who do I call if I have questions about, or want to appeal a parking citation received during street sweeping?

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1. How do I make an appointment to process my passport application?
2. Where do I get a passport application?
3. What is the difference between a passport book and a passport card?
4. How long does it take to get a passport?
5. How do I renew my passport?
6. My passport was lost or stolen. How do I get a new one?
7. How long is a passport valid and when should I renew my passport?
8. How do I get a certified copy of my birth certificate?
9. My child, who is under 18 yrs old, needs a passport. How do they get it?
10. Do I have to provide my Social Security Number on my Passport application?
11. How do I find out about the status of my passport application?
12. I was recently married/divorced. How do I change my name on my passport?

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1. When do I need to process a Custom Home Design Review?
2. When do I need to process a Variance?
3. Does the City allow second dwelling units or granny flats on single-family lots?
4. What is a Subdivision?
5. Are modular/prefabricated homes allowed in Chino Hills?
6. Are temporary signs allowed for my business?
7. Do walls/fences require a building permit?
8. Does a second dwelling unit require a Conditional Use Permit?
9. Does the city offer assistance for first time homebuyers?
10. How do I find the zoning for my property?

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1. How can I get an application to be placed on the City's vendor list?

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1. What is a Dual Flush Toilet?
2. What is an Ultra Low Flush toilet (ULFT)?
3. What is a High Efficiency Toilet (HET)?
4. What is a High Efficiency Urinal (HEU)?
5. What Is a Zero Water/Waterless Urinal?
6. What Is a Cooling Tower?
7. What is a Pressure Assist Toilet?

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1. How can I register for a Recreation class?
2. How do I register online for classes?
3. How can I rent a Park Gazebo?
4. How can I sign my child up for a sports league?
5. Does the City of Chino Hills have facilities available to rent for special occasions?
6. Where are the Community Services Department offices located?
7. If I do not currently have an account, can I go online and have a Household Email and Password emailed to me?
8. How do I get a Household Email and Password?
9. What type of payment is accepted online?
10. Are all classes available for online registration?
11. Can I book a facility or gazebo rental online?
12. How can I search for a class?
13. I am not sure if I want to create an account, but I would like to browse the activities. How do I do this?
14. What does “Your session will time out in 5 minutes” notice mean when registering online for recreational activities?
15. How do I print an old recreation receipt?
16. How do I update my profile if I have recently moved?
17. How do I add a family member to my household?
18. How do I check if I have a balance due on my account?
19. How can I print a calendar of the activities I have registered for?
20. Once I have registered for a recreation activity, does the system store my credit card information for future use?

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1. What is Recycled Water?
2. Is Recycled Water safe?
3. Why is the City of Chino Hills planning for Recycled Water?
4. Where is recycled water used in Chino Hills?
5. What are the benefits of using recycled water?

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1. Can I park my RV on a City street?
2. What is considered a "recreational vehicle"?

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1. What is Senate Bill 205?
2. How do I find the SIC Code for my business?
3. How does SB 205 apply to all new/initial and renewal business license applicants?
4. Where can I find additional information about SB 205?
5. Why has the City updated the business license application?
6. Where can I find the City’s updated business license application?
7. Why does the City need to review all new/initial business license and renewal business license applications?
8. How do I know if my business has a Regulated SIC Code as determined by the California SWRCB?
9. How do I know if my business needs to enroll in the NPDES Stormwater Industrial General Permit (IGP) Program to comply with SB 205?
10. What do I need to provide if my business has a Regulated SIC Code?
11. If my business has a Regulated SIC Code and does not have one of the required documents (WDID, NONA, or NEC) to verify enrollment in the NPDES Stormwater IGP, who should I contact?

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1. What is the top end of the age scale for working with Seniors?
2. Does the City of Chino Hills have a Senior Center?
3. Does the City have "Meals On Wheels"?
4. Does the City have a Senior Resource Directory available?
5. Does the City have any Senior programming?

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1. Who provides trash collection services for residents in the City of Chino Hills?
2. I still have an old Republic cart, who can I call to have it picked up?
3. How can I schedule a bulky item pickup?
4. What do I do with my Christmas Tree after the holidays?
5. What can go into my organics green lid cart?
6. What items can go in my recycling blue lid cart?
7. What is SB 1383?
8. Where can I dispose of my TV and electronics?
9. Can I put my food scraps in a green biodegradable plastic bag?
10. My trash wasn't picked up on my regular service day, who do I contact?
11. What do I do with my used motor oil?
12. What is organic waste?
13. What is food-soiled paper?
14. What happens to your organic waste when it leaves your home?

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1. How do I know when my street will be swept?
2. Do I need a permit to work in the public right-of-way?

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1. What is a Mello-Roos Community Facilities District Act?

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1. Who can I contact for TRTP project information?
2. Do you know that you can look up the location of your address in relation to the TRTP project route?

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1. Why do some streets require a parking permit?
2. How much do the permits cost?
3. Where can I get a temporary parking permit?
4. Will I be able to park my vehicle on the street on street sweeping day?

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1. Does Metrolink/MTA give discounts?

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1. How can I pay my utility bill?
2. How do I establish water/sewer utility services?
3. Can I request my water bill for a specific date or cycle?
4. How can I better understand my utility bill?
5. When is my utility bill due?
6. Can my account be transferred if I move within the City of Chino Hills?
7. Can my meter read be verified?
8. How do I close my account for water/sewer utility services?
9. How do I obtain a construction meter?

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1. How can I apply to be a volunteer?
2. What age do you have to be to volunteer?
3. What type of volunteer opportunities are available through the City?
4. What is the time commitment for being a volunteer?
5. Can students fulfill school required community service through the City?

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1. If I have a leak, who is responsible for repairing it?
2. Why does the Chino Hills Water Division let water run down the street?
3. Who do I call if I have a water emergency in the middle of the night?
4. I need to make repairs to my plumbing or irrigation. How do I shut-off my water?
5. Am I responsible for the condition of the plumbing system where it is connected to the City's meter?
6. Where does our water come from?
7. What is water main flushing?
8. Why is water main flushing needed?
9. Will flushing affect my water service?
10. What do I do after flushing has been done?

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1. Why didn't the City lift all water restrictions and only roll-back to a less stringent Stage II Moderate Conservation Alert in May 2023?
2. Now that the drought is over in California will my water rates go down?
3. What is a Smart Irrigation Controller?
4. What is an Aquifer?
5. What is the Hydrologic or Water Cycle?
6. What is an acre-foot of water?
7. Cooling Tower pH Conductivity Controller?
8. What is a High Efficiency Clothes Washer (HECW)?
9. What is a Pre-Rinse Kitchen Sprayer?
10. What is a Connectionless Food Steamer?
11. What is a rotating nozzle?
12. What is a Waterbroom?
13. What is Compost?
14. What is Evapotranspiration (ET)?
15. What is the Water Calculator?
16. What is the Water Factor?
17. What is the Watering Index?
18. What is Transpiration?

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1. How much water is used in the City of Chino Hills daily?
2. What are the major components of the water distribution system?
3. Does the City utilize recycled water?
4. What makes ice cloudy?
5. Is my water safe to drink?
6. Is my drinking water completely free of microbes?
7. Are all chemicals in my drinking water bad for me?
8. Why does my water have nitrates, and where do nitrates come from?
9. How much lead and copper does my water have?
10. Is fluoride in my drinking water safe?
11. Is water with chlorine safe to drink?
12. How much chlorine do I have in my water?
13. Should I buy bottled water?
14. How can I find out what is in my water?
15. Who is making sure that my water is safe and healthy to drink?
16. What is done to purify the water before it comes out of the tap?
17. Why does my water sometimes look dirty, cloudy or have a funny color?
18. Why does my water sometimes taste or smell funny and is it safe to drink?
19. Why does my water leave spots on my glasses, coffeepot and showerhead?
20. Do I need to purchase a home treatment device to make my tap water safe?
21. Should I boil my water?
22. Do I need a water softener?
23. Can pregnant women drink tap water?
24. Can people with HIV/AIDS or weakened immune systems drink tap water?
25. How do I treat water during an emergency?
26. Who should I call if I have a problem with my tap water?

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1. What is a California Friendly® Garden?
2. What is the California Urban Water Conservation Council (CUWCC)?
3. What is Mulch?

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1. When will weed abatement occur?

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1. Can the City regulate radio frequency emission levels from wireless antennas?
2. Can the City prohibit wireless facilities in the Right-of-Way?
3. Can the City require a wireless facility proposed in the public right-of-way be moved to other publicly owned or private property?
4. Can the City require wireless carriers to use specific equipment?
5. Are public notices required for new wireless sites in the City?