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Call the Inland Valley Humane Society and S.P.C.A. They can be reached at (909) 623-9777. Visit the IVHS website...
All complaints against contractors are handled through the Contractors State License Board. They can be reached at (800) 321-2752, or visit their website.
To verify if a contractor is licensed with the Contractors State License Board, call (800) 321-2752, or visit their website.
The best way to determine if a proposed project requires a permit is to contact the Building and Safety Division at (909) 364-2780. A permit is generally required for any new building, addition, alteration, repair, or change in use of an existing building or structure, and site improvements. Examples of residential items that require permits: *Water heater replacement *Re-Roof *Interior remodels *Window replacements *Patio covers *Second Story Decks *Balconies Examples of commercial items that require permits: *Moveable cases more than 6' in height * Shelving units/gondolas more than 6' in height * Addition of walls * Removal of bearing walls or non-bearing demising walls between two or more spaces * Changes made to the electrical, plumbing, or mechanical systems * Change in occupancy
Exemption from the permit requirements of this Code shall not be deemed to grant authorization for any work to be done in any manner in violation of the provisions of other laws or ordinances.
*Please call the Inspection Hotline (909) 364-2790. *Only inspection requests left on the hotline prior to 3:00 pm will be conducted the next business day. *Any inspection requests left after 3:00 pm on Friday will be performed the following Tuesday. *Please state the address, permit number, and type of inspection. *Messages left on the hotline are not returned. Hotline is for inspection requests only. *Due to the high volume of inspections we are unable to give appointment times. *If unable to keep an inspection please call the Community Development Counter at (909) 364-2780 to cancel. *If no one is home, or access is not provided, a re-inspection fee may be required.
Please call the Building & Safety counter at (909) 364-2780. Building Inspectors are best available from 7:30 am - 8:00 am & 3:00 pm - 4:30 pm.
Please visit the Building & Safety webpage for current building code information.
There are requirements for a Plug-In Vehicle Infrastructure Permit. View the Plug-In Electric Vehicle Requirement Check List (PDF)
This will largely depend on the volume of inquiries we receive and the completeness of your application.
Yes, you may still apply, but situations will have to be evaluated on a case-by-case basis to ensure that a “duplication of benefits” does not exist. Essentially, “duplication of benefits” occurs when a person, household, business, or other entity receives assistance from multiple sources for the same purpose and the total assistance received for that purpose is more that the total need.
Once initial eligibility has been determined, you will be notified to submit supporting documentation, which may include, but is not limited to:
The City of Chino Hills reserves the right to ask for further information in order to approve applications and/or process payments.
The City of Chino Hills reserves the right to amend these guidelines. The City of Chino Hills cannot foresee all contingencies and therefore reserves the right to make exceptions to these guidelines.
The business needs to have 5 employees at the time of the application submittal. This will be verified with W2’s or the payroll register.
If both spouses work in the business they are considered two separate employees.
The number of employees is based on full-time equivalents. A full-time equivalent is determined by adding the hours of part-time employees on a monthly basis and dividing by 120. For instance, if an employee works:
5 hours/ week = 0.167 FTE
10 hours/ week = 0.333 FTE
15 hours/week = 0.500 FTE
20 hours/week = 0.667 FTE
25 hours/week = 0.833 FTE
30 hours/week = 1.000 FTE
For IN-CITY BUSINESSES, review the Business License page or visit the Community Development Department at City Hall. Additional questions? Call (909) 364-2670.
For OUT-OF-CITY BUSINESSES, please call our contracted vendor, HdL, at (909) 740-3187 to apply over the phone.
For IN-CITY BUSINESSES the total business license fee is $106.20 for the first year and $20.20 for subsequent years. Other fees may be required. See Business License webpage for more information.
For OUT-OF-CITY BUSINESSES the total business license fee is $20.20 per year. An $86 processing fee will be added if processed by City Staff.
Every business conducted from a home in the City of Chino Hills must have a Business License and a Home Occupation Permit even if the primary business activity occurs outside of the home. Both applications must be submitted together.
Cottage foods, as approved by the California Department of Public Health, are the only food types allowed to be made from a residential location.
- Home Occupation Permit Application
- At City Hall in the Community Development Department
The Home Occupation Permit will remain valid as long as the Business License is renewed annually before the expiration date; and the business has not moved to a new location/residence in Chino Hills.
Business Licenses are processed at the end of the "project", versus at the beginning. Chino Hills requires that any business leasing space in a commercial center have an exterior wall sign. The sign shall be permitted, installed and inspected before the Business License will be processed.
A Business License is valid for one (1) year. A renewal notice will automatically be sent approximately thirty (30) days before the expiration date. If you do not receive a renewal notice before the expiration date, please contact (909) 740-3187. Failure to receive a renewal notice does not relieve the business owner of his/her responsibility to renew the Business License nor is it grounds for waiving any penalties due.
A Business License is not transferable. The license is terminated when there is a change in ownership. The new owner is be responsible for obtaining his/her own Business License.
The business license and City processing fee are waived for honorably discharged veterans, or veterans released from active duty under honorable conditions, who engage in the sale of tangible goods for which they own, except alcoholic beverages. Service businesses are not eligible for these fee waivers. A Veterans Exemption form and copy of DD214 required at time of submittal.
No. In-home day cares are licensed through the State of California, Department of Social Services, Community Care Licensing. Call (800) 952-5253 or visit their website.
No. Residential adult care centers are licensed through the State of California, Department of Social Services, Community Care Licensing. Call (800) 952-5253 or visit their website.
Fictitious business names are filed with the San Bernardino County Recorder's Office. To contact the Recorder's Office call (909) 387-8306 or visit their website. The Champion Newspaper will file the fictitious business name with the County Recorder and publish your fictitious business name statement. To contact the Champion Newspaper, call (909) 628-5501, Ext. 14.
Contact the California Department of Tax and Fee Administration at (800) 400-7115, or visit their website.
Yes. All persons or businesses doing work within the City limits are required to obtain a Chino Hills Business License. To verify if the person you hired has a Business License visit Chino Hills Business License Search.
The City does not handle complaints about unfair business practice or poor service. If the complaint is regarding unfair business practice or poor service, contact the Better Business Bureau at (559) 222-8111 or visit their website.
San Bernardino County Recorder’s Division Ph: (909) 387-8306; Los Angeles County Registrar Ph: (800) 201-8999; Orange County Clerk-Recorder Ph: (714) 834-2500.
Contact the City Clerk’s Office Ph: (909) 364-2631 Fax: (909) 364-2695. Request for Public Records
Currently, the City of Chino Hills has limited passport acceptance services available by appointment only. Due to the ever-changing safety regulations surrounding COVID-19, our hours are subject to change without notice. Appointment times are available Monday, Wednesday, and Thursday 8:00 am - 5:00 pm, Tuesday 8:00 am - 7:00 pm, and Friday 8:00 am - 12:00 pm. To learn more about making an appointment, visit www.chinohills.org/Passports.
The City Council Chambers has reopened to the public as of Tuesday, June 22. Anyone who wishes to address the City Council or Commission during a regularly scheduled public meeting on any matter, whether or not it appears on the agenda, can do so by completing and submitting to the City Clerk or respective Commission Secretary a "Request to Speak" form available at the entrance to the City Council Chambers. In accordance with the Public Records Act, any information you provide on this form is available to the public. You are not required to provide personal information in order to speak, except to the extent necessary for the City Clerk or Commission Secretary to call upon you. Comments will be limited to three minutes per speaker.
The City Council meets on the second and fourth Tuesday of each month. Meetings begin at 7:00 pm in the Council Chambers, located at 14000 City Center Drive, Chino Hills, CA 91709.
The municipal code contains multiple sections that pertain to signs. Owners of signs removed due to being in violation of the Chino Hills Municipal Code (CHMC) are billed at $42.00 per sign. Based on the sign material, some signs are held for 30 days from the date that the owner of the sign is notified, other signs are disposed of immediately (per CHMC 16.38.080).
Registration forms are available at most post offices, libraries, city and county offices, Department of Motor Vehicles, etc., a new on-line voter registration request form is available at the California Online Voter Registration website.
You can also check your registration status here.
The current list of City Council members can be found here.
You may check your assigned polling location by going to www.sbcountyelections.com. Here are some helpful links:
Find My Polling PlaceMail Ballot Drop Off Locations
Click on the link below for more information on our area elected officials.
Voters vote for the City Council position up for election in their specific district. Council members can run for re-election in the district that they currently live in.
Residents can look up their district by accessing the interactive District Map online and placing your address in the search bar. Please note that as you begin to place address numbers in the search bar, the field will begin to auto-populate a list of available addresses for your convenience.
If you do not have access to a computer, contact the City Clerk’s Office (909) 364-2624 or in person at the Chino Hills Government Center, 14000 City Center Drive, Chino Hills, City Clerk’s Office, Second Floor.
The City of Chino Hills consolidates its elections with the County of San Bernardino to administer the election. Due to the transition to districts and redistricting that occurs every ten years, precincts may change for City voters. Voters should check their Voter Information Guide for any changes to the location of their polling place or visit the San Bernardino County Registrar of Voters website.
Every 10 years, local governments use new data from the Census to redraw their district lines to reflect how local populations have changed. State law requires that cities and counties to engage communities in the redistricting process by holding public hearings and doing public outreach, including to underrepresented and non-English-speaking communities. The City Council held a series of hearings and workshops on the topic and completed the process of selecting a final map for district boundaries at the April 12th, 2022 City Council meeting. The new map that the City Council approved will be effective May 12, 2022.
Viewing From Your City Computer: Once logged onto your work computer for the day you will see an employee blog icon on your desktop, double click and you will be automatically logged into the blog.
Viewing from Home or Outside Computer: When logging into the blog from home or an outside computer, employees must enter through the employee intranet using their website login. Once in the intranet you must use your email address or username followed by the @chinohills.org to access the blog. Your password will be the same as your computer login at work.
Problems Logging InIf you are having problems logging into the Employee Blog, please submit a "Help Desk Ticket". IT will address your issue from there. Employee Blog
Other employees do not receive compensation for Jury Duty absences. Employees that need a letter documenting that they will not be paid should contact Human Resources on Ext. 2630.
2023: 65.5 cents per mile
Meals (M) and Incidental Expenses (IE) Breakdown Effective October 2022 through September 2023
This table lists the full daily amount federal employees receive for a single calendar day of travel when that day is neither the first nor last day of travel.
The amount federal employees receive for the first and last calendar day of travel, which is calculated at 75 percent.
The cost is $11.00 per permit.
Please contact the Community Relations Division, Public Information Officer by email at firstname.lastname@example.org or the Community Relations Manager at email@example.com.
The City of Chino Hills provides water and sewer for the residents. These services are reflected your utility bill.
To contact the City of Chino Hills Utility Billing office, please call 909-364-2660. The City contracts with Waste Management (WM) for residential and commercial trash services. Customers are billed and need to pay for their trash services directly to WM. Residential areas are provided with three 95-gallon collection bins: one for trash, one for recyclables, and one for organic waste materials. Contact Waste Management at (800) 423-9986.
Spectrum and Frontier both serve most areas of Chino Hills and offer various packages. Visit this website under "For Residents", "Utilities", then see the information provided for both companies.
-Sign up for service -Pay your utility bill online -Access rebate information SoCal Gas Co. Website
If certain criteria are met, pools can be drained into the street gutter or storm drain. The water needs to be dechlorinated. Use a home pool test kit to confirm that chlorine residual levels do not exceed 0.1 ppm and that the pH level is between 6.5 and 8.5.
Pool drainage water can be used to irrigate hearty plants, to saturate dry ground, or to soak down rocked or mulched areas. Be sure to regulate the rate of discharge so that it does not cause problems such as erosion, flooding, or overburden the downstream drainage facility.
For further information contact the City’s Environmental Program Coordinator at (909) 364-2835.
Additionally, the County of San Bernardino maintains a 24-hour toll free water pollution reporting hotline at (800) CLEANUP.
To report serious spill emergencies, call 911.
To schedule an appointment to process your U.S. Passport application with the City of Chino Hills, please visit our appointment site at: www.chinohills.org/appointment.
Applications and information are available on the 2nd floor lobby of the City Clerk's office, Chino Hills City Hall, 14000 City Center Drive, in Chino Hills.
Standard processing is currently taking 6 - 9 weeks.Expedited processing is currently taking up to 3 - 5 weeks.
For those eligible to renew, passport renewals are processed by mail. You’ll need to mail in: Form DS-82 along with your most recently issued passport, a recent passport photo, and a check for the passport fee payable to the U.S. Department of State.
Please apply for a new passport immediately. You may report your lost or stolen passport online with the U.S. Department of State or when applying for a new passport, submit the Statement Regarding Lost or Stolen Passport, Form DS-64. You may also contact the U.S. Department of State at 1-877-487-2778 to report your passport lost or stolen.
If you are 16 or older when the passport is issued, then your passport will be valid for 10 years and you’ll be eligible to renew your passport within 15 years from the date of issue. If you are 15 or younger when the passport is issued, then your passport is valid for 5 years and you will not eligible to renew your passport by mail but must reapply as a new applicant.
Contact the County Recorder’s Office of the county in which you were born. San Bernardino County Recorder’s Division Ph: (909) 387-8306; Los Angeles County Registrar Ph: (800) 201-8999; Orange County Clerk-Recorder Ph: (714) 834-2500. You may also contact the Vital Statistics Office in the state where you were born. San Bernardino County Clerk’s Website
All applicants must apply in person using Form DS-11. Both parents or legal guardians, must be present with minor children 15 yrs. old and under. Children 16 and 17 yrs. old must appear in person with one parent’s consent. Both parents or legal guardians must show valid I.D. AND proof of relationship to the minor applicant (e.g. birth certificate, adoption decree, or court documentation, etc.)
To check the status of your passport application visit www.travel.state.gov.
You will need to complete form DS-5504 to make any data corrections within one year of the issuance date of your current valid passport and submit along with the following: the passport that needs to be amended, certified documentation of your name change (e.g., marriage certificate, divorce decree with your new name,) and a recent passport photo.
A Custom Home Design Review is required for: 1. A new residential construction, and/or 2. Any addition/remodel that increases the existing square footage of legally existing structures on-site by 50% or more. For example, the combined square footage of an existing 900-square foot home and an existing 400-square foot detached garage is 1300-square feet; therefore, an addition of 650-square feet or more would require a design review.
Retaining walls require building permits. However, freestanding walls and/or fences six (6) feet or less in height which are located within the required side and rear yard setback area, four (4) feet or less in the required front yard setback area, do not require a building permit.
Second dwelling units do not require Conditional Use Permits, however, they shall comply with Chapter 16.02 and Chapter 16.10 of the Development Code, and Ordinance No. 321.
Click here to view the City's GIS interactive map. Enter your address in the Search area and find your property information in the left panel. The City's zoning map is also available for review on the website or at the Community Development counter. Zoning questions may be directed to the Community Development Department at (909) 364-2740.
Applications are available online. Once completed, they can be emailed to firstname.lastname@example.org or mailed to - City of Chino Hills 14000 City Center Drive Chino Hills, CA 91709
Facilities for Rent
Chino Hills Community Center14250 Peyton Drive, Chino Hills, CA 91709
Community Services Department - City Hall Recreation Office (1st Floor)14000 City Center Drive, Chino Hills, CA 91709*Does not accept facility rentals at this location.
City Hall Community Services Department - Administrative Office (2nd Floor)14000 City Center Drive, Chino Hills, CA 91709*Does not accept registration or rentals at this location. More...
Please be advised there is a non-refundable convenience fee of 2.5% assessed on all credit/debit card transactions. This fee appears as a separate charge on your bank statement.
Chino Hills Community Center14250 Peyton Drive
City Hall Recreation Office (1st Floor)14000 City Center Drive *Gazebo Rentals Only
Senate Bill 205 (SB 205) is a new California State law (effective January 1, 2020), which addresses the issues of stormwater pollution that remain unregulated by California’s clean water laws. SB 205, requires a business or person applying to the City for a new/initial business license or a renewal business license to provide their Standard Industrial Classification (SIC) Code. Businesses with a regulated SIC Code, processes and/or activities that have the potential to pollute stormwater, will be required to demonstrate compliance with the National Pollutant Discharge Elimination System (NPDES) Stormwater Industrial General Permit (IGP).
You can find the SIC Code for your business on the U.S. Department of Labor website using the following link: U.S. Department of Labor SIC Code System Search. Please note that finding the SIC Code for the business and providing it on new/initial business license application and renewal business license is required and the responsibility of the business license applicant.
The City is required to comply with SB 205, which applies to all new/initial and renewal business license applicants. Effective January 1, 2020, prior to the City’s issuance of any new/initial and renewal business licenses, SB 205 requires:
1. All business license applicants to provide all primary Standard Industrial Classification (SIC) Codes, when applying for a new/initial business license or a renewal business license.2. If applicable, all businesses with a Regulated SIC Code as determined by the SWRCB shall provide verification of enrollment in the National Pollutant Discharge Elimination System (NPDES) Stormwater Industrial General Permit (IGP) Program.3. All businesses with a Regulated SIC Code, must provide one of the following documents issued by the SWRCB to verify enrollment in the NPDES Stormwater IGP:
A. Waste Discharge Identification Number (WDID) issued for the business facility by the SWRCB.B. WDID Application Number issued for the business facility by the SWRCB.C. Notice of Non-Applicability (NONA) Identification Number issued for the business facility by the SWRCB.D. No Exposure Certification (NEC) Identification Number issued for the business facility by the SWRCB.
4. The City to determine if the business operations, processes and SIC Code provided by the applicant on the new/initial and/or renewal business license application are regulated by the California SWRCB and applicable to the National Pollutant Discharge Elimination System (NPDES) Stormwater Industrial General Permit (IGP).
To view the full legal text of SB 205, please visit the State of California’s Legislative Information website using the following link: http://leginfo.legislature.ca.gov and use the search to type in the Bill Number, “SB 205”.
To comply with SB 205, prior to issuance of all new/initial business licenses and renewal business licenses, the City is required to determine if the business operations and SIC Code provided by the business license applicant are regulated by the SWRCB and applicable to the NPDES Stormwater Industrial General Permit (IGP). Businesses with Regulated SIC Codes are required to verify enrollment in the NPDES Stormwater IGP by providing additional documentation.
1. The updated new/initial business license application can be completed electronically using the following link: Business License Application.2. The signed, completed business license application must be submitted to the City for review to:
Community Development (1st Floor)14000 City Center DriveChino Hills, CA 91709
The California SWRCB regulates over 10,000 industries and maintains an electronic list of Regulated SIC Codes. You can determine if your business has a Regulated SIC Code(s) by using the following links:
SWRCB’s List of Regulated SIC Code Search: AlphabeticalSWRCB’s List of Regulated SIC Code Search: Numeric
Only businesses with a Regulated SIC Code are required to obtain coverage and enroll in the NPDES Stormwater IGP Program.If your business does have not a Regulated SIC Code the NPDES Stormwater IGP is not applicable.
Only businesses with a Regulated SIC Code as determined by the California SWRCB are required to verify enrollment in the NPDES Stormwater IGP. To comply with SB 205, businesses with a Regulated SIC Code will be required to verify enrollment in the NPDES Stormwater IGP by providing one of the following documents with the new/initial business license application and with each renewal business license application. Please note that the requirement to provide the following is only applicable for a business with a Regulated SIC Code:
A. Waste Discharge Identification Number (WDID) issued for the business facility by the SWRCB.B. WDID application issued for the business facility by the SWRCB.C. Notice of Non-Applicability (NONA) issued for the business facility by the SWRCB.D. No Exposure Certification (NEC) issued for the business facility by the SWRCB.
In City businesses with a Regulated SIC Code as determined by the SWRCB that are unable to verify enrollment in the NPDES Stormwater IGP by providing one of the required documents (WDID, NONA or NEC) with the City’s business license application, should review the requirements for NPDES Stormwater IGP to ensure that the permit coverage is applicable and apply for Stormwater IGP coverage with the SWRCB using the links below:
Stormwater IGP - Notice of Intent FAQs Stormwater IGP - Program Information Stormwater IGP – Types of Coverage
For additional questions regarding Stormwater IGP requirements, please contact the Santa Ana Regional Water Quality Control Board (RWQCB).
Santa Ana RWQCBStormwater Program - Industrial SectionAddress 3737 Main Street, Suite 500Riverside, CA 92501-3348Email Phone: (951) 782-4130
There is no top end. Anyone able to make it to our events, regardless of age is welcome. There is a minimum age of 65 to take advantage of most of our offerings.
The City contracts with WM (Waste Management) for residential and commercial trash services. Customers are billed and need to pay for their trash services directly to WM. Residential areas are provided with three 95-gallon collection bins: one for trash, one for recyclables, and one for organic waste materials. Contact WM Customer Care at (800) 423-9986 for questions or to set up service.
WM (Waste Management) will be picking up any remaining old Republic carts, call or email Chino Hills Solid Waste and Recycling at (909) 364-2606 or CHRecycles@chinohills.org with your name, phone number and address to request for a pickup. WM will schedule a driver to pick up the old Republic carts.
WM (Waste Management) provides 3 free bulky item pickups per calendar year for household items like couches, stoves, washers, dryers, refrigerators, and electronic waste that are too large to put in the regular trash cart. for a full list of acceptable bulky items, please visit home.wm.com/chino-hills. Additional bulky item pickups are available at a nominal cost.
Fill out a Bulky Item Pickup Form or call WM Customer Care Center at least 24 hours in advance of your regular collection day at (800) 423-9986. Visit the Waste Management website to learn more.
The following items will not be accepted as bulky items: car bodies, construction and demolition waste, tires, hazardous waste, or any other large items that cannot be handled by two persons.
Residents can recycle their holiday tree by chopping it up and placing it inside their green lid organics cart or by placing it on the ground next to their trash carts that are placed at the curb on the regular trash collection day. Tree recycling will be underway from Monday, December 26 through Friday, January 13. All decorations, tinsel, and the tree stand must be removed. Holiday trees larger than six feet tall must be cut in half to be eligible for pickup.
Flocked trees cannot be recycled and must be chopped up and placed inside the black lid trash cart or residents must request a bulky item pickup by contacting Waste Management at (800) 423-9986.
Acceptable items: bread and grains, coffee grounds, food-soiled paper, fruits and vegetables, meat, fish, dairy, leftover food, yard waste (grass, leaves, brush, and tree branches).
Non- Acceptable items: branches larger than 3 inches in diameter, dirt, stone, concrete, rock, fats, oils, grease, palm fronds, yuccas, pet waste, plastic items, and bags (event those labeled compostable or biodegradable).
Recycle clean plastic bottles and containers, food and beverage cans, paper, flattened cardboard and paperboard, glass bottles and containers. No plastic bags, plastic wrap and film, flexible packaging. For more information on recycling visit Waste Management website.
Starting in 2022, Cities and Counties will need to provide organic waste collection services to all residents and businesses and recycle these organic materials under California Senate Bill (SB) 1383. This bill sets goals to reduce the disposal of organic waste in landfills, including green waste, wood waste, food waste, and fibers such as paper and carboard. The purpose of this bill is to reduce greenhouse gas emissions, such as methane, and address food insecurity in California. One aspect of this law requires kitchen food scraps to be separated from the rest of the trash and composted. City governments, along with their contracted trash haulers, are required to put a system into place for collecting and reducing the amount of organic waste that ends up in our landfills. California has a 75 percent organic waste diversion goal by 2025.
Schedule a bulky item pickup with WM Customer Care at (800) 423-9986.
Biodegradable and compostable plastic bags do not decompose at the same rate as food, yard waste, and food-soiled paper wrap or bags. Since organic waste is treated to created compost, fertilizer, and biofuels, using biodegradable and compostable plastic bags will result in contamination.
Contact WM Customer Care at (800) 423-9986.
WM (Waste Management) offers free pickup of residentially generated, used motor oil and used oil filters. All used motor oil must be placed in a screw top container to avoid spills (containers are available upon request). Used oil filters must be placed in sealed plastic bags.
To schedule this service, please contact WM Customer Care Center at (800) 423-9986 at least 24 hours in advance of your regular collection day. Place materials curbside by waste carts on collection day.
Organic waste is any material that is biodegradable and comes from a plant or animal except for pet waste. Pet waste should be discarded in your black lid trash cart. Organic waste consists of food scraps, compostable food-soiled paper, and yard waste.
Food-soiled paper are paper products that have been in contact with liquid or solid food waste and cannot be recycled into paper products. Examples of food-soiled paper include napkins, paper plates and cups that do not contain a plastic membrane (thin plastic lining), food paper wraps, stained pizza boxes and used coffee filters.
Organic waste (food waste and green waste) is sent to WM's South Valley Compost Facility where it is processed to produce high-quality, nutrient-rich compost suitable for planting or crop growth.
5 Easy Ways to Pay Your Utility Bill:
Contact the City of Chino Hills Utility Billing Office at 909-364-2660, or you may pay in person at Chino Hills City Hall, 2nd floor, Utility Billing Office at 14000 City Center Dr., Chino Hills.
To Start New Service
Water: There is a water service charge for being connected to the City water lines, regardless of whether water is used throughout the billing cycle or not. When water is used, consumption is billed per CCF (hundred cubic foot), in addition to the connection charge.
Trash: Service charges vary depending on the amount of cans on the property. The charge is billed monthly whether or not the resident places cans for pick-up during the billing cycle. This is in accordance to the Chino Hills Municipal Code 13.20.050.
Sewer: A flat-rate service charge will be added to each account that is connected to the City sewer lines. Charges are based on the elevation of the home, depending on gravity flow, or pumped flow.
For more information on your water rates
Bills for utility service are due and payable upon presentation and subject to discontinuation of service if not paid within sixty (60) days from the date of the bill. The City’s Policy on Discontinuation of Residential Water Service for Non-Payment can be found at the bottom of the Online Bill Pay webpage. See link below.
Yes. You can have the meter re-read to check for reading errors, meter malfunctions, or possible water leaks. Please call Utility Billing Customer Service at 909-364-2660 to request a re-read.
Call the Chino Hills Utility Billing Office at 909-364-2660. NOTE: Only the person(s) named on the account have authorization to close service, and it takes at least one business day to disconnect.
Please contact Utility Billing Customer Service at 909-364-2660 to initiate an account. An Application needs to be filled out. There is an $1,000 refundable fee and a $50 non-refundable application fee, for a total of $1,050. You will need to have an active Business License in the City of Chino Hills and also provide a site map. You can make your payment and pick up the meter at City Hall -14000 City Center Drive, Chino Hills, CA 91709. Fees and Application
Yes. Many tests have shown the amount of chlorine found in treated drinking water is safe to drink, although some people object to its taste. Almost all household water filters can reduce or remove chlorine in drinking water.
Usually when water looks dirty or has a funny color, it’s because of changes in the way that the water delivery system is being operated. When the direction that water flows in the pipe is changed—for maintenance work on a water main, when a fire hydrant is broken in a car accident, or there is a break in a water main— materials at the bottom of the pipes get stirred up. Often, the water only looks dirty for a short time. You should not drink it until it looks clear. One way to speed the dirty water out of your own pipes is to run all of your faucets for a few minutes. If the water is still not clear, then do the same thing again every half hour or so. The problem should go away within two to four hours. If it does not, call the Water Quality Technician at (909) 364-2808.
TIPS FOR GETTING RID OF FUNNY SMELLSSince some smells in tap water may be due to problems with your sink drain or water heater, there may be things you can do. To find out if the smell is coming from your sink drain or water heater, rather than the water itself, answer the following questions:* Does the smell come from only some of your faucets? * Does the smell go away after running the water for a few minutes?If the answer is no — the smell comes from all the faucets and it does not go away in a few minutes, then the problem is likely in the water. To be sure, take a clean glass and go to the hose bib at the front of your property. Make sure to disconnect any hoses before running the water. Open it to its fullest, and run it for a few minutes. After that, fill the glass straight from the tap and smell it. If the water is better at the front faucet than at the faucets inside your property, you should flush your plumbing system by running all the faucets for a few minutes. If the odor is really strong and does not go away, contact the Water Quality Technician at (909) 364-2808.
No. Congress gave the Federal Communications Commission (FCC) sole authority to set a national standard for human exposure to radio frequency (RF) emissions. The FCC allows local governments to require applicants to demonstrate compliance with the national standard, but preempts all local standards. The City can – and does – require all applicants to show that their sites are compliant with the FCC’s standard. You can learn more about Radio Frequency Safety on the FCC’s website.
No. State law grants wireless carriers certain rights to use the rights-of-way, and Federal law prohibits any flat or effective bans on wireless facilities.
No. A local government cannot force a "wireless carrier" proposing to locate in the public rights-of-way to move the site out of the public rights-of-way. Cities are preempted by State and Federal laws in regard to licensing wireless carriers. Wireless carriers are franchised by, and have authorities under, the State of California, Public Utilities Commission and the FCC. Cities may consider reasonable alternative locations in the public rights-of-way if appropriate to lessen visual impact.
No. Cities have no control over the type of equipment or technologies used. Thus, the City cannot control the transmission methods of the wireless carrier’s service and deployment nor require multiple wireless carriers to be on the same pole if collocation would be technically impossible. The City cannot regulate what frequencies the equipment operates on. Federal law grants the FCC sole authority over all technological and engineering issues. The City has some authority to regulate the appearance of the equipment. For example, the City may require the facility to look like a light pole, tree or to be hidden inside a tower.
Yes. Pursuant to Chino Hills Municipal Code § 16.44.050 (D), notices are required to be mailed to property owners within a 300 foot radius when the proposed location is within a residential neighborhood, or a 500 foot radius when the proposed location is within the public right-of-way. The applicant is required to attain the property owner list from the San Bernardino County Assessor’s Office and submit it with their completed application. The City will send a notice once an application is received and another when the application is scheduled to go before the City’s Planning Commission.