FAQs • Chino Hills • CivicEngage

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Animal Control

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1. Where do I report a stray dog or cat?: Call the Inland Valley Humane Society and S.P.C.A. They can be reached at (909) 623-9777. More...

2. Who do I call for barking dog concerns?: Call the Inland Valley Humane Society and S.P.C.A. They can be reached at (909) 623-9777. More...

3. What are the leash laws for the City of Chino Hills?: Except for your own private property, dogs must be kept on a leash at all times.

4. How do I arrange pick-up and disposal of injured, stray, unwanted, or dead animals?: Call the Inland Valley Humane Society and S.P.C.A. They can be reached at (909) 623-9777. Visit the IVHS website...

5. Is it unusual to see a coyote roaming around the neighborhood?: NO, it is not. Drought conditions in Chino Hills have resulted in an increase in the number of wildlife sightings and incidents in residential neighborhoods and parks. Coyotes are being seen in neighborhoods and parks as they seek food and water in the lush landscaping found in parks and residential neighborhoods. Keep Me Wild Flyer

6. What should I do if I see a coyote who is not afraid of people?: Never approach a wild animal. Residents should immediately contact the IVHS at (909) 623-9777 if they encounter a wild animal that behaves aggressively, appears sick, or exhibits unusual behavior such as running in circles or twitching. After hours or weekend sightings of unusual wild animal behavior should be reported to Chino Hills Police Dispatch by calling (909) 465-6638. It is not necessary to report a coyote or wildlife sighting if the animal does not exhibit aggressive or unusual behavior.

7. What precautions do I need to take in regards to living next to open space?: Chino Hills officials urge residents to learn the steps they should take to live safely near open space areas and wildlife. Residents need to take steps to protect their children and small pets at all times, even in their own back yards, their front yards, and at local parks. Children and small pets should be supervised at all times and should not be left outside alone. Pets should be fed inside if possible. Outdoor food and water dishes should be removed when pets finish their meals. Residents should never leave water or food out for wildlife. More About Animal Control and Wildlife

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Aquatics Swim Program

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1. What is the pool temperature?: The pool is kept at an average of 78-84 degrees. The Chino Valley Unified School District is in control of the pool temperature and check levels on a daily basis.

2. Where do swim lessons take place?: 4 weeks are held at Chino Hills High School and 4 week are held at Ayala High School. Chino Hills High School is located at 16150 Pomona Rincon Road. Ayala High School is located at 14255 Peyton Drive.

3. What if I miss a class? Is a make up time or class available?: No, due to limited space and time at the High School pools, we do not refund or conduct any make up classes for missed days. If there is a pool closure by the City or School District, a pro-rated credit will be issued to your household account.

4. My child has Special Needs, do you offer specialized classes for them?: We recommend that anyone with Special Needs signs up for Private Swim Lessons. One on one instructor is better suited for anyone with Special Needs to receive the time and attention they need. These lessons do fill up very fast. In the event, you cannot enroll into a Private Swim Lesson, please register to the wait list. We do get cancellations and need to fill those vacant spots.

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Building and Safety

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1. What if I have a complaint about a contractor that I hired to do work at my home?: All complaints against contractors are handled through the Contractors State License Board. They can be reached at (800) 321-2752, or visit their website.
Contractors State License Board

2. How can I verify if the contractor I hired is a state licensed contractor?: To verify if a contractor is licensed with the Contractors State License Board, call (800) 321-2752, or visit their website.
Contractors State License Board

3. When is a permit required?: The best way to determine if a proposed project requires a permit is to contact the Building and Safety Division at (909) 364-2780. A permit is generally required for any new building, addition, alteration, repair, or change in use of an existing building or structure, and site improvements. Examples of residential items that require permits: *Water heater replacement *Re-Roof *Interior remodels *Window replacements *Patio covers *Second Story Decks *Balconies Examples of commercial items that require permits: *Moveable cases more than 6' in height * Shelving units/gondolas more than 6' in height * Addition of walls * Removal of bearing walls or non-bearing demising walls between two or more spaces * Changes made to the electrical, plumbing, or mechanical systems * Change in occupancy

4. What is exempt from permits?: 1. One-story detached accessory buildings used as tool and storage sheds, playhouses and similar uses, provided the height does not exceed 12 feet from the lowest adjacent grade to the highest point and the projected floor area does not exceed 120 square feet (11.15m2).*Pursuant to Section 16.060.70 of the Municipal Code, such structures shall be located outside of front, side or rear setbacks. However, such structures not exceeding 10 feet in height may be located in the side or rear setback provided they are located a minimum of 5 feet from the property line.
2. Fences not over 6 feet (1,829 mm) high
3. Oil derricks
4. Retaining walls, which are not over 4 feet (1,219 mm) in height measured from the bottom of the footing to the top of the wall, unless supporting a surcharge of impounding Class I, II or IIIA liquids.
5. Water tanks supported directly upon grade if the capacity does not exceed 5,000 gallons and the ratio of height to diameter or width does not exceed 2 to 1.
6. Sidewalks and driveways not more than 30 inches (762 mm) above adjacent grade and not over any basement or story below and are not part of an accessible route.
7. Painting, papering, tiling, carpeting, cabinets, counter tops and similar finish work.
8. Temporary motion picture, television, and theater stage sets and scenery.
9. Prefabricated swimming pools accessory to a Group R-3 occupancy that are less than 24 inches (610 mm) deep, do not exceed 5,000 gallons and are installed entirely above ground.
10. Shade cloth structures constructed for nursery or agricultural purposes, not including service systems.
11. Swings and other playground equipment accessory to detached one- and two-family dwellings.
12. Window awnings supported by an exterior wall that do not project more than 54 inches (1,372mm) from the exterior wall and do not require additional support of Group R-3 and U occupancies.
13. Nonfixed and movable fixtures, cases, racks, counters and partitions not over 5 feet 9 inches (1,753 mm) in height.
14. Flagpoles not erected upon a building and not exceeding 15 feet in height.
15. A tree house provided that:
a. It does not exceed 64 square feet of floor area and does not exceed 8 feet in height from floor to highest point of roof.
b. It does not exceed 16 feet in height from adjacent grade to highest point.
16. Playground equipment
17. Decks and platforms that do not exceed 30 inches in height from adjacent grade. Unless otherwise exempted, separate plumbing, electrical and mechanical permits will be required for the above-exempted items.

Exemption from the permit requirements of this Code shall not be deemed to grant authorization for any work to be done in any manner in violation of the provisions of other laws or ordinances.

5. How long does a plan review take?: Plan check generally takes 15 business days for each submittal. Larger/complicated projects may require more time.

6. What are the hours of operation for the Community Development counter?: Monday - Thursday
7:30 am - 5:00 pm
Friday
7:30 am - 4:00 pm

7. Can I obtain a copy of the construction plans to my house from the Building and Safety Department?: Building and Safety only retains construction plans for 180-days after the project has been completed.

8. How do I schedule a building inspection?: *Please call the Inspection Hotline (909) 364-2790. *Only inspection requests left on the hotline prior to 3:00 pm will be conducted the next business day. *Any inspection requests left after 3:00 pm on Friday will be performed the following Tuesday. *Please state the address, permit number, and type of inspection. *Messages left on the hotline are not returned. Hotline is for inspection requests only. *Due to the high volume of inspections we are unable to give appointment times. *If unable to keep an inspection please call the Community Development Counter at (909) 364-2780 to cancel. *If no one is home, or access is not provided, a re-inspection fee may be required.

9. How can I verify if I am on the inspection schedule for today?: Please call the Building & Safety counter at (909) 364-2780. Building Inspectors are best available from 7:30 am - 8:00 am & 3:00 pm - 4:30 pm.

10. Where can I find the currently adopted building codes?: Please visit the Building & Safety webpage for current building code information.

11. What forms of payment are accepted in the Community Development Department?: Check, cash, or credit card are acceptable forms of payment in Community Development.

12. Where can I find a permit dated prior to 1991?: If it can be located, any permits dated prior to 1991 are with San Bernardino County, Building and Safety Division. The City of Chino Hills incorporated in 1991.

13. What are the requirements for a Plug-In Vehicle Infrastructure Permit?: There are requirements for a Plug-In Vehicle Infrastructure Permit. View the Plug-In Electric Vehicle Requirement Check List (PDF)

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Business Grant Program

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1. How long will it take to be approved?: This will largely depend on the volume of inquiries we receive and the completeness of your application.

2. What if I already applied for other Federal, State, or County assistance programs (i.e. SBA Economic Injury and Disaster Loans (EIDL) or Paycheck Protection Program (PPP)? Can I still apply?: Yes, you may still apply, but situations will have to be evaluated on a case-by-case basis to ensure that a “duplication of benefits” does not exist. Essentially, “duplication of benefits” occurs when a person, household, business, or other entity receives assistance from multiple sources for the same purpose and the total assistance received for that purpose is more that the total need.

3. What documents will I be required to submit?

Once initial eligibility has been determined, you will be notified to submit supporting documentation, which may include, but is not limited to:

State Identification Card or Driver’s License
Lease agreement or rental agreement (for reimbursement of rent expense)
Quarterly Contribution Return and Report of Wages Form DE 9C
Form W9 Request for Taxpayer Identification Number
Financial statements for the most recent six months
Itemized details of how the funds will be spent with supporting documentation
Self-certification forms from all employed staff to determine household income
2019 Business Tax Returns
2019 Profit & Loss Statement
2019 Balance Sheet
Current Business Bank Statement

The City of Chino Hills reserves the right to ask for further information in order to approve applications and/or process payments.

The City of Chino Hills reserves the right to amend these guidelines. The City of Chino Hills cannot foresee all contingencies and therefore reserves the right to make exceptions to these guidelines.

4. If I had 12 employees before COVID-19, but had to reduce my work force and now only have five employees, do I still qualify?: The business needs to have 5 employees at the time of the application submittal. This will be verified with W2’s or the payroll register.

5. My spouse also works in the business, are we counted as one or two separate employees?: If both spouses work in the business they are considered two separate employees.

6. Does 5 employees mean 5 bodies or full-time equivalents (FTE’s)?

The number of employees is based on full-time equivalents. A full-time equivalent is determined by adding the hours of part-time employees on a monthly basis and dividing by 120. For instance, if an employee works:

5 hours/ week = 0.167 FTE

10 hours/ week = 0.333 FTE

15 hours/week = 0.500 FTE

20 hours/week = 0.667 FTE

25 hours/week = 0.833 FTE

30 hours/week = 1.000 FTE

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Business License and Home Occupation Permit

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1. How do I apply for a Chino Hills Business License?

For IN-CITY BUSINESSES, review the Business License page or visit the Community Development Department at City Hall. Additional questions? Call (909) 364-2670.

For OUT-OF-CITY BUSINESSES, please call our contracted vendor, HdL, at (909) 740-3187 to apply over the phone.

2. How much does a Business License cost?

For IN-CITY BUSINESSES the total business license fee is $106.20 for the first year and $20.20 for subsequent years. Other fees may be required. See Business License webpage for more information.

For OUT-OF-CITY BUSINESSES the total business license fee is $20.20 per year. An $86 processing fee will be added if processed by City Staff.

3. What if my business is home-based?: Every business conducted from a home in the City of Chino Hills must have a Business License and a Home Occupation Permit even if the primary business activity occurs outside of the home. Both applications must be submitted together.

4. Can I prepare food for sale from my home?: Cottage foods, as approved by the California Department of Public Health, are the only food types allowed to be made from a residential location.

5. How do I get an application for a Home Occupation Permit?

- Home Occupation Permit Application

- At City Hall in the Community Development Department

6. Do I need to renew my Home Occupation Permit?: The Home Occupation Permit will remain valid as long as the Business License is renewed annually before the expiration date; and the business has not moved to a new location/residence in Chino Hills.

7. How long does it take to receive a Business License?: Business Licenses are processed at the end of the "project", versus at the beginning. Chino Hills requires that any business leasing space in a commercial center have an exterior wall sign. The sign shall be permitted, installed and inspected before the Business License will be processed.

8. When do I need to renew my Business License?: A Business License is valid for one (1) year. A renewal notice will automatically be sent approximately thirty (30) days before the expiration date. If you do not receive a renewal notice before the expiration date, please contact (909) 740-3187. Failure to receive a renewal notice does not relieve the business owner of his/her responsibility to renew the Business License nor is it grounds for waiving any penalties due.

9. What if I sell my business?: A Business License is not transferable. The license is terminated when there is a change in ownership. The new owner is be responsible for obtaining his/her own Business License.

10. I am a veteran. Do I need to pay the business license fee?: The business license and City processing fee are waived for honorably discharged veterans, or veterans released from active duty under honorable conditions, who engage in the sale of tangible goods for which they own, except alcoholic beverages. Service businesses are not eligible for these fee waivers. A Veterans Exemption form and copy of DD214 required at time of submittal.

11. Do I need a Business License to operate an in-home day care?: No. In-home day cares are licensed through the State of California, Department of Social Services, Community Care Licensing. Call (800) 952-5253 or visit their website.

12. Do I need a Business License to operate a residential adult care center?: No. Residential adult care centers are licensed through the State of California, Department of Social Services, Community Care Licensing. Call (800) 952-5253 or visit their website.

13. How do I obtain a Fictitious Business Name (dba)?: Fictitious business names (or dba: doing business as) are filed with the San Bernardino County Recorder's Office. To contact the Recorder's Office call (909) 387-8306 or visit their website. The Champion Newspaper will file the fictitious business name with the County Recorder and publish your fictitious business name statement. To contact the Champion Newspaper, call (909) 628-5501, Ext. 14.

14. How do I obtain a Seller's Permit?: Contact the California Department of Tax and Fee Administration at (800) 400-7115, or visit their website.

15. If I hire someone to do work at my home, such as gardening or housekeeping services, do they need to have a Chino Hills Business License?: Yes. All persons or businesses doing work within the City limits are required to obtain a Chino Hills Business License. To verify if the person you hired has a Business License visit Chino Hills Business License Search.

16. What if I have a complaint about a business located in the City of Chino Hills?: The City does not handle complaints about unfair business practice or poor service. If the complaint is regarding unfair business practice or poor service, contact the Better Business Bureau at (559) 222-8111 or visit their website.

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Carbon Canyon Resident Decal

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1. Why are the decals restricted to only Carbon Canyon residents?: The decals are restricted to Carbon Canyon residents only because the intent of the program is to allow residents who live in the canyon, and have no alternate route home, access to their homes. Many Chino Hills residents use the canyon to commute into Orange County and will be impacted by closures. However, they do have alternate routes to get home.

2. Why do I have to renew my decal annually?: The decals are most effective when restricted to Carbon Canyon residents only. By requiring an annual renewal, the City is best able to ensure that only Carbon Canyon residents have valid decals. If a decal is lost or stolen, their usefulness is limited because of the annual expiration.

3. Will the decal allow me access during all closures?: No. The decal is designed to identify Carbon Canyon residents and allow them access as a select group during a limited closure. Public safety officials will determine if it is safe and appropriate to grant access.

4. What happens if my decal is lost or stolen?: If your decal is lost or stolen you must report it to the Neighborhood Services Division immediately at (909) 364-2714. The missing decal will be invalidated and a substitute decal will be issued to you.

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CDBG (Community Development Block Grant)

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1. What is the Community Development Block Grant?: CDBG stands for Community Development Block Grant. CDBG is a federally funded program that Congress budgets every year. The City receives its share of CDBG funds from the Housing and Urban Development Department (HUD) to address a wide range of community development needs, ranging from neighborhood improvements, public services, economic development to affordable housing – just to name a few.
In the City, CDBG funds are managed by the Community Services Department and are distributed according to community needs as determined by the annual Consolidated Planning process. The Mayor, City Council and community members have an opportunity to provide input and then funds are allocated to various City departments and nonprofit organizations to implement needed activities. You might see these funds being used in the City through services provided by House of Ruth, YMCA, the Chino Hills Branch Library, or through various community improvements.

2. Can I get CDBG funds?: CDBG funds are not available to individuals or awarded directly to people. Rather than individual distribution, the city distributes CDBG funds to programs such as the Adult Literacy Program offered by the Chino Hills Branch Library or affordable childcare services offered by the YMCA. Some of these programs are managed by City Departments and others are operated by nonprofit or other public organizations. In those cases, the City will solicit applications for CDBG funding each year from local nonprofits for projects that meet HUD/CDBG objectives and filling gaps in local service and meeting local priority needs. Although you cannot individually receive these specific funds, you could and should be involved in the decision making process. Everyone is encouraged to attend our Community Outreach Meetings.

3. What is required to receive CDBG funding?: Programs or projects must meet a national objective of the program and also must be an eligible activity. Programs or projects must be consistent with the needs identified in the City’s five-year Consolidated Plan. CDBG community development projects must be located within designated eligible neighborhoods, target areas, or demonstrate a benefit to low-moderate income persons. In most cases, such projects must be undertaken by either the City, or a non-profit organization. Funding requests are made through a formal application process that is competitive. Funds are awarded by the City Council through a public hearing process.

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City Clerk

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1. Where can I obtain a marriage license, birth certificate or death certificate?: San Bernardino County Recorder’s Division Ph: (909) 387-8306; Los Angeles County Registrar Ph: (800) 201-8999; Orange County Clerk-Recorder Ph: (714) 834-2500.

2. How do I obtain City records?: Contact the City Clerk’s Office Ph: (909) 364-2631 Fax: (909) 364-2695. Request for Public Records

3. Do I need an appointment to process my Passport application?: Currently, the City of Chino Hills has limited passport acceptance services available by appointment only. Due to the ever-changing safety regulations surrounding COVID-19, our hours are subject to change without notice. Appointment times are available Monday, Wednesday, and Thursday 8:00 am - 5:00 pm, Tuesday 8:00 am - 7:00 pm, and Friday 8:00 am - 12:00 pm. To learn more about making an appointment, visit www.chinohills.org/Passports.

4. How do I contact the City Council?: You may contact the City Council at:
Ph: (909) 364-2620
Fax: (909) 364-2695
Email City Council

5. Are City Council meetings open to the public?

Yes. Anyone who wishes to address the City Council or Commission during a regularly scheduled public meeting on any matter, whether or not it appears on the agenda, can do so by completing and submitting to the City Clerk or respective Commission Secretary a "Request to Speak" form available at the entrance to the City Council Chambers. In accordance with the Public Records Act, any information you provide on this form is available to the public. You are not required to provide personal information in order to speak, except to the extent necessary for the City Clerk or Commission Secretary to call upon you. Comments will be limited to three minutes per speaker.

6. When does the City Council meet?: The City Council meets on the second and fourth Tuesday of each month. Meetings begin at 6:00 pm in the Council Chambers, located at 14000 City Center Drive, Chino Hills, CA 91709.
Directions & Map to Chino Hills City Hall

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Code Enforcement

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1. Does the Chino Hills Municipal Code allow for resident’s to rent their property out on websites like Airbnb and VRBO?: The Chino Hills Municipal Code does not allow short term rentals, but does allow homes/rooms to be rented out for 30 days or more.

2. Is there a penalty for sign violations (Real estate signs, political signs, advertising signs)?: The municipal code contains multiple sections that pertain to signs. Owners of signs removed due to being in violation of the Chino Hills Municipal Code (CHMC) are billed at $42.00 per sign. Based on the sign material, some signs are held for 30 days from the date that the owner of the sign is notified, other signs are disposed of immediately (per CHMC 16.38.080).

3. Why do I have to leave my name and phone number?: Code Enforcement does not accept anonymous calls. There are many times when a Code Enforcement Officer will need to talk to the complainant to ask questions or to get more information. However, your information as the complainant is kept confidential.

4. What are the City's Regulations on Trash Containers?: At all times other than when the trash containers are placed for collection service pick-up, they shall be stored so as not to be visible from the street. Containers may be placed for collection 24 hours before your scheduled pick-up. Containers should be removed from the collection point no later than 12 hours after service pick-up.

5. How long can a resident have a construction bin?: Residents should keep the bin in their driveway, but in those cases where the bin must be placed in the street, they can have the bin in the right of way for fourteen (14) days without having to obtain an encroachment permit. Encroachment permits can be obtained through the Engineering division at (909) 364-2770.

6. How are code violations enforced?: Code Enforcement officers respond to complaints according to the impact of the violation on the community. Situations that pose a serious risk to health and safety are given top priority; others are pursued in the order that they are received. For all code complaints, the first step is for a Code Enforcement officer to verify that a violation exists. A notice of violation is sent to the resident or legal property owner, who is given the opportunity to voluntarily correct the situation in a timely manner. If the correction is not made in a reasonable amount of time the individual may be subject to further enforcement action.

7. Does the City enforce CC&Rs?: No. If you have a Homeowners Association (HOA), it would be up to the HOA to enforce the CC&Rs. If you do not have a HOA, but signed CC&Rs when you purchased your home, those CC&Rs are on file with the County of San Bernardino and are there to protect the rights of a homeowner in the event of a neighborhood dispute or civil suit. You would need to talk to someone who specializes in civil property laws to find out how to utilize your CC&Rs.

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Community Development

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1. Can I add an additional drive approach?: If there is enough frontage, two drives may be installed, City standard requires 10’ minimum between approaches and a minimum of 5’ from curb return. Verify there are no access restrictions on the final map.

2. Can I widen my driveway for RV access?: City standards allow for a maximum width of 26’ from top of depression to top depression.

3. What are typical hours for construction?: · Monday thru Friday 7 am to 7 pm
· Saturdays 8 am to 6 pm
· No construction on Sundays or holidays.

4. What forms of payment are accepted in the Community Development Department?: Check, cash, or credit card are the forms of payment accepted in the Community Development Department.

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Community Facilities Districts

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1. What is a CFD special tax?: A CFD special tax is levied on taxable property within a district area that is used to fund authorized public facilities and/or services.

2. When did the use of CFDs start? Why did they start?: Finding funding for local public facilities and services is very difficult. Particularly after the passage of Proposition 13 in 1978, cities were severely limited in their ability to finance such things as parks, infrastructure, and police and fire services. Senator Henry Mello and Assemblyman Mike Roos proposed the Mello-Roos Community Facilities Act of 1982 (California Government Code §53311), which gave California local governments access to community funding with the requirement that two-thirds of the voters or landowners in the proposed district must approve the special tax.

3. Why does Chino Hills use CFD special taxes?: Upon incorporation of the City in 1991, responsibility for CFDs 1, 2, 4, 5, 6, 8 and 9 was transferred to the City, with the City Council replacing the County Board of Supervisors as the legislative body for each CFD. The CFDs were formed to finance certain infrastructure in the development of the Chino Hills areas.
In 2000, the CFD 10 was formed to provide infrastructure facilities (roads, sanitary sewers, storm drains) for the Fairfield Ranch development area.
In 2015, the CFD 2015-1 (Vila Borba), was formed to provide funding for the maintenance of certain facilities including, but not limited to, the Vila Borba Park where the dog park is located.

4. How does a CFD special tax work?: Special taxes for a CFD are typically levied annually and are placed on the property tax bill issued by the County. The special taxes for CFDs created to finance authorized public facilities (infrastructure such as roads, sidewalks, water and sewer lines, police and fire stations, etc.) are typically used to pay back principal and interest on bonds that were issued for that particular CFD. Special Taxes for a CFD created to finance authorized public services are levied to pay for the service provided (such as lighting, landscaping, and maintenance of parks and trails, etc.).

5. What do CFD special taxes in Chino Hills pay for?: The City uses CFDs to finance both authorized public facilities and/or services.

6. Is my property in a CFD?: Look at your San Bernardino County tax bill for any taxes that contain the acronym “CFD.” Compare CFDs listed on the tax bill to the links listed on our Community Facilities Districts (Mello-Roos) page. Click those links to learn more about each CFD special tax.

7. Do CFD special taxes have a maximum amount?: All CFDs have maximum special tax amounts which cannot be exceeded. However, the amount of the special tax levied in a given year may be less than the maximum special tax rate. The amount of special taxes levied may fluctuate from year to year; however, they cannot exceed their annual maximum amount. Due to the fact that the annual CFD special taxes levied on a particular piece of property could be below the maximum special tax rate for that property, a potential buyer or seller of property should not rely on the amount shown on the property tax bill for disclosure purposes.

8. Do CFD maximum special taxes increase?: Yes, the special taxes for CFDs that are on the property tax bill have an annual escalator. CFDs 1, 2, 4, 5, 6, 8, 9 and 10 provide for an annual escalation of 2 percent. The Vila Borba CFD can increase by either the greater of the percentage increase in the Engineering News Record Common Labor Index or 4 percent.
Property owners will never be charged more than the maximum special tax even if the district’s expenses are higher than the revenue generated by assessing the maximum tax.

9. Does a CFD special tax decrease?: Property owners may be charged less than the maximum special tax or less than the prior year’s special tax depending on the revenue needs of the district.

10. When and how are the CFD special taxes collected?: Special taxes are collected by the San Bernardino County Tax Collector as part of your property tax bill. The special tax is generally itemized on your tax bill. Under certain circumstances the City can elect to bill the property owners directly. To view the payment status of the current year’s tax bill, or to make a property tax payment visit the Tax Collector’s website and enter the Assessor’s Parcel Number (Bill Number).

11. What is the amount of the CFD special tax for the current fiscal year?: Please refer to the San Bernardino County Property Tax Services website to find the amount of the CFD special tax on a particular property for the current fiscal year. You will need the property’s Assessor’s Parcel Number in order to use this site.

12. What happens if I don't pay my property tax bill on time?: CFD special taxes are subject to the same penalties and interest that apply to regular property taxes. If there are outstanding bonds and the special taxes become delinquent, the City, on behalf of the CFD, may exercise its legal right to foreclose and sell the property after providing the required notifications to the homeowner.

13. Can the CFD special tax be prepaid?: Yes. Please contact the City’s Finance Department at (909) 364-2640 for prepayment information.

14. I want to buy property in the City of Chino Hills. How much will the special taxes be?: For information about the current special taxes on a particular parcel please see the San Bernardino County Property Tax Services website. Please note that the special tax amount on the property tax bill may not be the maximum special tax for the parcel.

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Economic Development

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1. What sites are currently available?: For a list of shopping centers and information on available commercial sites in the City, please see the Shopping Center Directory. A detailed Information Sheet can be obtained for each shopping center in the directory. Shopping Center Directory

2. Where can I obtain business startup information?: The Inland Empire Small Business Development Center (IESBDC) provides small businesses and entrepreneurs in Riverside and San Bernardino Counties with business assistance services. The IESBDC offers informative seminars and workshops, including a workshop on starting a small business. They also offer specialized services and programs if a business has a particular need. You can obtain more information on the services provided by IESBDC through their website or by contacting Mr. Robert Usher, Senior Business Consultant for IESBDC at (951) 781-2345. IESBDC's website

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Election

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1. How and where do I register to vote?

Registration forms are available at most post offices, libraries, city and county offices, Department of Motor Vehicles, etc., a new on-line voter registration request form is available at the California Online Voter Registration website.

You can also check your registration status here.

2. What are the names of our City Council members?

The current list of City Council members can be found here.

More Information about the City Council

3. Where are the polling locations?

You may check your assigned polling location by going to www.sbcountyelections.com. Here are some helpful links:

Find My Polling Place
Mail Ballot Drop Off Locations

San Bernardino County Registrar of Voters

4. Who are my area elected officials?: Click on the link below for more information on our area elected officials.
Area Elected Officials

5. When are City Council Elections held?: During the month of November in even-numbered years.

6. Are there campaign spending limits in Chino Hills?: No, there are no campaign spending limits in Chino Hills.

7. What are the requirements for running for a seat on the City Council?: You must be a resident of Chino Hills in the District you are running for and a registered voter at the time nomination papers are issued.

8. How do by-district elections work?

Voters vote for the City Council position up for election in their specific district. Council members can run for re-election in the district that they currently live in.

District 1: Ray Marquez, term ends November 2022
District 2: Peter Rogers, term ends November 2022
District 3: Art Bennett, term ends November 2024
District 4: Brian Johsz, term ends November 2022
District 5: Cynthia Moran, term ends November 2024

9. How do I find out what district I live in?

Residents can look up their district by accessing the interactive District Map online and placing your address in the search bar. Please note that as you begin to place address numbers in the search bar, the field will begin to auto-populate a list of available addresses for your convenience.

If you do not have access to a computer, contact the City Clerk’s Office (909) 364-2624 or in person at the Chino Hills Government Center, 14000 City Center Drive, Chino Hills, City Clerk’s Office, Second Floor.

Find Your District

10. Will I have a new polling location?: The City of Chino Hills consolidates its elections with the County of San Bernardino to administer the election. Due to the transition to districts and redistricting that occurs every ten years, precincts may change for City voters. Voters should check their Voter Information Guide for any changes to the location of their polling place or visit the San Bernardino County Registrar of Voters website.

11. Who created the district boundaries?

Every 10 years, local governments use new data from the Census to redraw their district lines to reflect how local populations have changed. State law requires that cities and counties to engage communities in the redistricting process by holding public hearings and doing public outreach, including to underrepresented and non-English-speaking communities. The City Council held a series of hearings and workshops on the topic and completed the process of selecting a final map for district boundaries at the April 12th, 2022 City Council meeting. The new map that the City Council approved will be effective May 12, 2022.

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Emergency

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1. Does the City have an Emergency Operations Plan (EOP)?: The City's EOP is updated every three years, and a copy is located at the James S. Thalman Chino Hills Branch Library for viewing.

2. Will the City take care of its residents in the event of a disaster?: City resources will most likely be overwhelmed following a disaster. Residents are encouraged to stock auxiliary supplies, prepare a family plan, and be prepared to be on their own at least 72 hours following a disaster.

3. Where can I obtain emergency preparedness information?: Preparedness literature is available at the City Hall, in the lobby of the Finance/Community Services Department which is located on the second floor. Information is also available at the following websites: www.Ready.gov (FEMA), www.redcross.org (American Red Cross), www.oes.ca.gov (California Governor's Office of Emergency Services), and www.dhs.gov (United States Department of Homeland Security.)

4. What can I do to prepare for an earthquake?: Identify potential hazards in your home and begin to fix them. Identify your building's potential weaknesses and begin to fix them. Create a disaster plan and disaster supply kits. For more information, visit www.earthquakecountry.info/roots.

5. If residents are asked to evacuate, where do we go?: In the event of an evacuation order, the City will activate an Evacuation Center/Emergency shelter where residents can receive information and emergency services. City facilities and public schools have been pre-identified as potential sites and will be activated according to the size and location of the emergency evacuation. You can receive timely emergency information by: signing up to receive an email or text message from the City if there is an emergency in the city; checking the City's website at chinohills.org; or by calling the Chino Hills Emergency Hotline at (909) 364-2828. Register now for e-notify at www.chinohills.org/NotifyMe for your emergency alert notification.

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Employee Intranet

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1. How to I view the City's Employee Blog?

The Employee Blog is designed similar to many popular social media sites, but is only visible to employees.

Viewing From Your City Computer:
Once logged onto your work computer for the day you will see an employee blog icon on
your desktop, double click and you will be automatically logged into the blog.

Viewing from Home or Outside Computer:
When logging into the blog from home or an outside computer, employees must enter
through the employee intranet using their website login. Once in the intranet you
must use your email address or username followed by the @chinohills.org to access
the blog. Your password will be the same as your computer login at work.

Problems Logging In
If you are having problems logging into the Employee Blog, please submit a "Help Desk Ticket". IT will address your issue from there. Employee Blog

2. How many days does the City pay for Jury Duty?: For regular status employees, the City pays for 30 workdays.
Other employees do not receive compensation for Jury Duty absences. Employees that need a letter documenting that they will not be paid should contact Human Resources on Ext. 2630.

3. What is the Standard Mileage Reimbursement rate?

2023: 65.5 cents per mile

4. What is the Meal Per Diem rate?

Meals (M) and Incidental Expenses (IE) Breakdown Effective October 2022 through September 2023

This table lists the full daily amount federal employees receive for a single calendar day of travel when that day is neither the first nor last day of travel.

M & IE Total	$64
Breakfast	$14
Lunch	$16
Dinner	$29
Incidental Expenses	$5

The amount federal employees receive for the first and last calendar day of travel, which is calculated at 75 percent.

First & Last Day of Travel

$48 Total

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Employment

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1. How do I apply for a job with the City of Chino Hills?

Applying Is Easy

View and apply for current employment opportunities by visiting the Career Portal section of our website.
Applications are only accepted online and must be received by the recruitment deadline.
Please sign up for notifications of future job openings here.

Job Opportunities.

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For Residents/Community Services

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1. Where can I get a City trails map?: Trail maps are available online. You can also explore City Trails with mapping and directions through the City's free downloadable app for both IOS and Android Devices. City Trails...

2. Does the City have a First Time Home Buyer Program?: The City does not administer a first time home buyer program but is part of the HOME Consortium with the County of San Bernardino Department of Community Development and Housing (CDH). Through this program, which is federally funded through the U.S. Department of Housing and Urban Development (HUD), CDH is able to offer various affordable housing programs including purchase assistance programs in Chino Hills. For more information on purchase assistance programs please visit the websites for CDH and other agencies.

3. Is there Section 8 (Low Income Housing) available in the City?: The City does not administer a Section 8 Housing Choice Voucher (HCV) Program however, Section 8 vouchers issued by the County of San Bernardino Housing Authority (HACSB) can be used in Chino Hills. Section 8 HCV & other Rental Assistance Programs

4. Can I do my "Court Appointed" community service through the City?: No. However, the Community Services Department does have a list of agencies where court appointed community service may be performed. Contact (909) 364-2730 for additional information.

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Garage Sales

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1. Do I need to have a permit to have a garage/yard sale?: Yes. Garage/Yard sale permits are available on the second floor at the Code Enforcement counter at City Hall, 14000 City Center Drive. Permits are available during normal business hours of Monday through Thursday from 7:30 am to 5:00 pm and on Fridays from 7:30 am to 4:00 pm.

2. How much does a garage/yard sale permit cost?: There is no cost for a garage/ yard sales permit.

3. Can I put up a sign to advertise my garage/yard sale?: Yes. You may put a sign on your property the day of the sale. The sign may be posted 24 hours prior to the sale, and must be removed immediately following the sale. The sign may be double-faced, not to exceed six (6) square feet in area and the maximum height shall be five (5) feet. Such sign shall have a maximum height of four (4) feet when placed within the front yard or side street yard setback.

4. How often can I have a garage/yard sale?: Residents are limited to three (3) garage/yard sales per twelve (12) month period and each sale shall be limited to three (3) consecutive days or two (2) consecutive weekends of two (2) days each. There shall be no consecutive sale and each sale shall be at least sixty (60) days after the last day of the preceding sale. Such sales may be conducted only between the hours of 8:00 am and 6:00 pm.

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Graffiti

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1. What can I do if my property is vandalized with graffiti?: It is the responsibility of every property owner to remove or paint over graffiti on his or her property within five (5) days. If the graffiti is not removed, the City can abate the graffiti and recover the costs from the property owner. However, a resident can sign a Release of Liability (waiver) with the City, and with the resident's permission and a signed waiver, the City will water blast or paint over the graffiti for free. If it is painted, please be aware that the color may not match.

2. How do I report graffiti on public property?: Via the online Graffiti Removal Request Form; call the graffiti hotline at (909) 364-2820; report the graffiti in person, or send a request via email to publicworks@chinohills.org.

3. What should I do if I see someone in the act of creating graffiti?: Call the Sheriff's Department Dispatch Center at (909) 465-6837.
Do not attempt to communicate with the vandals.

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Home Improvement Grants

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1. What is the Home Improvement Grant Program (HIGP)?: This is a city-wide Home Improvement Grant Program that provides grant funds to eligible homeowners to assist in revitalizing their properties. The HIGP receives funding from the US Department of Housing and Urban Development (HUD).

2. Is there an income limit?: Your gross annual income may not exceed 80% of the San Bernardino County median income adjusted for family size as provided by HUD. To review the income thresholds, Click here

3. How do I apply?: Applicants must complete and submit a Qualifying Application with copies of all required documentation. Upon receipt of application and income verification, and subsequent approval, a city inspector will assess your home for needed repairs.

4. What kinds of repairs are eligible?: The following are examples of potential eligible projects: plumbing repairs, electrical repairs, heating and ventilation, painting and stucco repairs, window and door replacement, roof repairs/replacement, handicap accessibility renovations (wheelchair ramps, etc.), driveway repairs, stair repairs, other miscellaneous non-luxury repairs.

5. What is the maximum grant amount?: There is a maximum grant award of $5,000.00 per property. In exceptional cases where there is an immediate danger to health and safety, additional monies may be awarded.

6. Can my handyman make the repairs?: It is required that all repairs must be performed by a contractor who is licensed and is in good standing with the California State Contractors Board. Contractors must also have current and valid Worker’s Compensation and Liability Insurance. Additionally, the contractor must have a current City of Chino Hills business license.

7. Do you have a list of approved contractors?: We do not keep a list of approved contractors, nor can we provide referrals.

8. How are contractors paid?: A joint check will be issued to the contractor and the homeowner. All work will be paid to the selected contractor by the City within 60 days of completion of the project.

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Landscape Maintenance

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1. Which areas are the City’s responsibility to maintain?: The Parks and Landscaping Section is responsible for maintaining over 700 acres of landscaping throughout the City which includes parks, parkways, medians and slopes.

2. Who do I contact to report an area that needs maintenance?: Call Public Works at (909) 364-2800 or you may submit your request on-line through our E-Services, Service Request Form. Submit a Service Request

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Media Public Information Requests

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1. If I am a member of the media, whom do I contact for information?: Please contact the Community Relations Division, Public Information Officer by email at nfreeman@chinohills.org or the Community Relations Manager at vmcclung@chinohills.org.

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Meter Exchanges

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1. Why do the water meters need to be replaced? It appears my bill is higher as a result.: The reasons for changing the meters are:
1) Some (not all) of the meters have aged to the point that they had slowed down in registering the actual use, and 2) the new meters are equipped with an electronic reader which eliminates the need for staff to individually read each meter on a monthly basis. With that said, we do perform a manual reading every 12 months to ensure consistency between the physical meter counter and the electronic reader.

2. Utility Customer Service stated that there is a possibility where I could have been undercharged for water consumption with the old meter. Is this true?: Not all residents with the old meters have been undercharged. Only those with slow (or slowing) meters would have been undercharged.

3. How do I know the new meters are accurate?: Each meter is tested prior to leaving the factory to ensure that is fully accurate (above 98% accuracy). A full report on all the meters is provided to the City upon delivery, which shows the results of the tests.

4. I was told that if I want my own test I would have to pay a deposit.: This is partially true. Since the meter supplier provides the results of the factory-testing for each meter, we do not believe that the meters need to be tested without proper cause. In cases where we don’t believe there is adequate cause for re-testing, we require the requestor to pay a deposit if they choose to have the meter tested by a State-Certified meter testing facility. Should the results conclude that the meter was erroneously providing excessive usage, the City refunds the deposit along with the excess charged (retroactively to the day the meter was installed).

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National Night Out

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1. Is National Night Out just for current Neighborhood Watch areas?: No! National Night Out is for everyone. NNO is an opportunity to meet neighbors and celebrate your neighborhood. It's also a good opportunity to look forward to the future and plan events to promote neighborhood safety and unity.

2. If Chino Hills is already registered nationally, why should my neighborhood register with the city?: City staff will log your event, number of participants, time and location. This will allow us to try to have City Council Members, Deputies, the Chino Valley Fire District, Citizens On Patrol, and even McGruff, the crime-fighting dog visit your neighborhood. Registered event organizers will also receive an event kit with a NNO banner, glow sticks, temporary tattoos and other items (while supplies last).

3. When should we begin planning our National Night Out event?: Today! Register now and begin planning your event as soon as possible.

4. Will the City be hosting a larger city-wide National Night Out event?: No. Chino Hills focuses on neighborhood events. The National Night Out Drug and Crime Prevention event adds another dimension to and interfaces with our City's existing Neighborhood Network Program and Neighborhood Watch program. The Neighborhood Network Program is designed to develop community-building partnerships between the City , its residents ,and neighborhoods. It enables residents to improve their neighborhood by becoming a well-informed citizen. The well-informed citizen can then take an active role in identifying the issues and concerns that affect his or her neighborhood and participate in finding solutions. The National Night Out event enhances that concept by developing a police-community partnership that improves the residents neighborhoods through increased drug and crime prevention awareness and neighborhood watch groups. Not only does it revitalize watch groups that have lost their momentum, but it encourages and motivates residents to participate in neighborhood watch groups. It also promotes the "good neighbor" feeling within the community.

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New Resident Information

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1. Who provides water, sewer, and trash collection services for residents in the City of Chino Hills?

The City of Chino Hills provides water and sewer for the residents. These services are reflected your utility bill.

To contact the City of Chino Hills Utility Billing office, please call 909-364-2660. The City contracts with Waste Management (WM) for residential and commercial trash services. Customers are billed and need to pay for their trash services directly to WM. Residential areas are provided with three 95-gallon collection bins: one for trash, one for recyclables, and one for organic waste materials. Contact Waste Management at (800) 423-9986.

More...

2. What utility company provides electricity?: Southern California Edison is one of the largest electric utilities in the United States and serves the residents and businesses in the City of Chino Hills. Southern California Edison's local office is at 1351 Francis Street, Ontario, CA, 91761 or call (800) 655-4555.
Southern California Edison website

3. How can I tell when my street will be swept?: Signs are posted at the entrance to each neighborhood in conformance with California Vehicle Code 22507.6. Posting the signs at the entrance to each neighborhood, rather than on the street, minimizes sign pollution in the City. Detailed maps are also available on this website. Street Sweeping Schedule

4. Are residents required to obtain alarm permits for their home alarm systems?: No. However, after the third false alarm, the resident will be charged a nominal fee.

5. Are there any childcare centers in Chino Hills?: Yes. For a listing of pre-schools and childcare centers, look in the online business directory located under "Doing Business." The Recreation Division also has a "Tiny Tots" program available to residents on a first come, first served basis for a nominal fee. Please check the online Recreation Brochure for registration and class dates, times, and fees or contact the Recreation Division at (909) 364-2700. Business Directory

6. Does the City have a transportation system?: Yes. The City contracts with Omnitrans to provide bus services to our residents. Call (800) 966-6428 for current routes and fares, or visit www.omnitrans.org. Bus route books are available in the main lobby at Chino Hills City Hall, 14000 City Center Drive.

7. What is the name of the local Cable TV company?: Spectrum and Frontier both serve most areas of Chino Hills and offer various packages. Visit this website under "For Residents", "Utilities", then see the information provided for both companies.

8. Who provides gas utilities?: Southern California Gas Co. has been delivering natural gas to its customers for nearly 140 years, and services customers in the City of Chino Hills. You can either call the local office or visit the Southern California Gas Company website to:
-Sign up for service
-Pay your utility bill online
-Access rebate information
SoCal Gas Co. Website

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NPDES

Show All Answers

1. How do I drain my swimming pool?

The first choice for draining swimming pool water should be to drain pool water into the sanitary sewer. In-ground pools typically have a sanitary sewer drainage inlet near the pool equipment. Pools and spas not plumbed with a sanitary sewer drainage inlet can be drained to a sanitary sewer line plumbed to the home. Consult a licensed plumber or pool professional if you are unsure how to go about draining your pool.

If certain criteria are met, pools can be drained into the street gutter or storm drain. The water needs to be dechlorinated. Use a home pool test kit to confirm that chlorine residual levels do not exceed 0.1 ppm and that the pH level is between 6.5 and 8.5.

Pool drainage water can be used to irrigate hearty plants, to saturate dry ground, or to soak down rocked or mulched areas. Be sure to regulate the rate of discharge so that it does not cause problems such as erosion, flooding, or overburden the downstream drainage facility.

For further information contact the City’s Environmental Program Coordinator at (909) 364-2835.

2. What is storm water pollution?: Storm water pollution occurs when pollutants, such as automobile fluids, pet wastes, and sediments, enter the storm drain system. Rain water picks up pollutants as it flows across paved surfaces and carries them into the storm water conveyance system and out to local waterways.

3. Are sewers and storm drains the same thing?: Sewers and storm drains are not the same thing. Sewers collect wastewater from indoor plumbing, such as toilets, sinks, washing machines, and floor drains. A municipal sewer system includes the collection, treatment, and disposal of sewage water. A municipal storm water system only transports water for flood control purposes; no treatment of storm water occurs before it is discharged to local bodies.

4. How do I report a storm water pollution concern?

Concerns regarding possible pollutants being discharged to a street gutter, storm drain, or storm channel should be directed to the Environmental Program Coordinator in the Engineering Division of Public Works at (909) 364-2770.

Additionally, the County of San Bernardino maintains a 24-hour toll free water pollution reporting hotline at (800) CLEANUP.

To report serious spill emergencies, call 911.

5. If yard clippings and leaves are natural, why are they considered pollutants?: As yard clippings and leaves decompose, they deplete water of dissolved oxygen that aquatic species, including fish and turtles, need to survive. Excessive plant material also encourages algae growth.

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Parking

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1. Who should I contact if I have a parking problem on my street?: If your street is a public/city street, contact the Chino Hills Police and Sheriff's Department. If you live on a private street you will need to contact your homeowner's association, or your property management company.

2. What can be done when a mailbox is blocked?: There are no regulations prohibiting parking in front of a mailbox, but please be advised that mail carriers are not required to leave their truck to deliver mail. If the mailbox is blocked you may be directed to pick-up your mail at the post office. The blocking of the mailbox is a civil matter.

3. Can I park my RV on a City street?: Parking of a recreational vehicle/trailer on a city street requires an annual temporary parking permit." With a permit, parking is allowed for a maximum of three (3) consecutive days, up to twelve (12) days total per calendar month. Permits are valid for one calendar year and expire December 31st of every calendar year. Permits can be obtained from the Community Services Department during normal business hours at no cost. City parking regulations take precedence over the annual temporary parking permits. Therefore, a recreational vehicle/trailer may not be parked on a City street during the hours and on days that parking is prohibited on that street for street sweeping, or during the hours that parking is otherwise restricted by ordinance or statute. To the extent possible, the recreational vehicle must be parked adjacent to the address the permit was issued to.

4. Who do I call if I have questions about, or want to appeal a parking citation received during street sweeping?: Inquiries can be made by calling
1(800)989-2058, or by visiting www.ticketwizard5000.com

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Passports

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1. How do I make an appointment to process my passport application?: To schedule an appointment to process your U.S. Passport application with the City of Chino Hills, please visit our appointment site at:
www.chinohills.org/appointment.

2. Where do I get a passport application?: Applications and information are available on the 2nd floor lobby of the City Clerk's office, Chino Hills City Hall, 14000 City Center Drive, in Chino Hills.

3. How long does it take to get a passport?: Standard processing is currently taking 10 - 13 weeks.
Expedited processing is currently taking up to 7 - 9 weeks.

4. How do I renew my passport?: For those eligible to renew, passport renewals are processed by mail. You’ll need to mail in: Form DS-82 along with your most recently issued passport, a recent passport photo, and a check for the passport fee payable to the U.S. Department of State.

5. My passport was lost or stolen. How do I get a new one?: Please apply for a new passport immediately. You may report your lost or stolen passport online with the U.S. Department of State or when applying for a new passport, submit the Statement Regarding Lost or Stolen Passport, Form DS-64. You may also contact the U.S. Department of State at 1-877-487-2778 to report your passport lost or stolen.

6. How long is a passport valid and when should I renew my passport?: If you are 16 or older when the passport is issued, then your passport will be valid for 10 years and you’ll be eligible to renew your passport within 15 years from the date of issue. If you are 15 or younger when the passport is issued, then your passport is valid for 5 years and you will not eligible to renew your passport by mail but must reapply as a new applicant.

7. How do I get a certified copy of my birth certificate?: Contact the County Recorder’s Office of the county in which you were born. San Bernardino County Recorder’s Division Ph: (909) 387-8306; Los Angeles County Registrar Ph: (800) 201-8999; Orange County Clerk-Recorder Ph: (714) 834-2500. You may also contact the Vital Statistics Office in the state where you were born. San Bernardino County Clerk’s Website

8. My child, who is under 18 yrs old, needs a passport. How do they get it?: All applicants using Form DS-11 must apply in person. Both parents or legal guardians, must be present with minor children 15 yrs. old and under. Children 16 and 17 yrs. old must appear in person with one parent’s consent. Both parents or legal guardians must show valid I.D. AND proof of relationship to the minor applicant (e.g. birth certificate, adoption decree, or court documentation, etc.)

9. Do I have to provide my Social Security Number on my Passport application?: Section 6039E of the Internal Revenue Code (26 U.S.C.6039E) requires you to provide your Social Security Number (SSN), if you have one, when you apply for a U.S. passport or renewal of U.S. passport.

10. How do I find out about the status of my passport application?: To check the status of your passport application visit www.travel.state.gov.

11. I was recently married/divorced. How do I change my name on my passport?: You will need to complete form DS-5504 to make any data corrections within one year of the issuance date of your current valid passport and submit along with the following: the passport that needs to be amended, certified documentation of your name change (e.g., marriage certificate, divorce decree with your new name,) and a recent passport photo.

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Planning

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1. When do I need to process a Custom Home Design Review?: A Custom Home Design Review is required for: 1. A new residential construction, and/or 2. Any addition/remodel that increases the existing square footage of legally existing structures on-site by 50% or more. For example, the combined square footage of an existing 900-square foot home and an existing 400-square foot detached garage is 1300-square feet; therefore, an addition of 650-square feet or more would require a design review.
Link to the Custom Home Design Review Application

2. When do I need to process a Variance?: A Variance is typically required when a project proposes to deviate from standards set by the Development Code (the number of required parking spaces, building height, setbacks etc.) due to exceptional or extraordinary circumstances or conditions applicable to the property which do not apply generally to other properties in the same vicinity and zone. Minor Variance Procedures

3. Does the City allow second dwelling units or granny flats on single-family lots?: Second Dwelling Units (an attached or detached separate dwelling unit intended for occupancy by an individual or a family in addition to an existing primary single family dwelling unit) are allowed within the City based on meeting the requirements as listed in Section 16.10.020.d of the City's Development Code.

4. What is a Subdivision?: A Subdivision is the division of an existing parcel of land into four or less lots (parcel map) or into five or more lots (tract map).

5. Are modular/prefabricated homes allowed in Chino Hills?: Yes, modular/prefabricated homes are allowed in Chino Hills. However, they must comply with Chapter 16.08 and Chapter 16.10 of the Development Code, and are subject to the Custom Home Design Review process.

6. Are temporary signs allowed for my business?: Temporary signs are only permitted for grand openings and special events.

7. Do walls/fences require a building permit?: Retaining walls require building permits. However, freestanding walls and/or fences six (6) feet or less in height which are located within the required side and rear yard setback area, four (4) feet or less in the required front yard setback area, do not require a building permit.

8. Does a second dwelling unit require a Conditional Use Permit?: Second dwelling units do not require Conditional Use Permits, however, they shall comply with Chapter 16.02 and Chapter 16.10 of the Development Code, and Ordinance No. 321.

9. Does the city offer assistance for first time homebuyers?: The City does not administer a first time home buyer program but is part of the HOME Consortium with the County of San Bernardino Department of Community Development and Housing (CDH). Through this program, which is federally funded through the U.S. Department of Housing and Urban Development (HUD), CDH is able to offer various affordable housing programs including purchase assistance programs in Chino Hills. For more information on purchase assistance programs please visit the websites for CDH and other agencies.

10. How do I find the zoning for my property?: Click here to view the City's GIS interactive map. Enter your address in the Search area and find your property information in the left panel. The City's zoning map is also available for review on the website or at the Community Development counter. Zoning questions may be directed to the Community Development Department at (909) 364-2740.
City's Zoning Map

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Purchasing

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1. How can I get an application to be placed on the City's vendor list?: Applications are available online. Once completed, they can be emailed to purchasing@chinohills.org or mailed to - City of Chino Hills 14000 City Center Drive Chino Hills, CA 91709
Vendor Application

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Rebates

Show All Answers

1. What is a Dual Flush Toilet?: These two button dual flush (0.8/ 1.6 gallon) toilets are common in other countries and recently approved for sale in the United States, allow people to be even more water efficient. These toilets have two levers – one lever for liquids and the other for solids. The liquid lever uses half the water used in standard low-flush toilets. These new efficient toilets use 20% less water per flush than an Ultra Low Flush Toilet (ULFT) saving an average of 2,250 gallons of water a year.

2. What is an Ultra Low Flush toilet (ULFT)?: Ultra-Low-Flush toilets use only 1.6 gallons per flush or less - savings of more than 60 percent every time it is flushed. Typical pre-1983 toilets use about 5-7 gallons of water per flush (gpf).

3. What is a High Efficiency Toilet (HET)?: An average, non-efficient toilet uses more than 2 gallons of water per flush (GPF). High Efficiency Toilets (HET) use 1.28 gpf, saving 19,000 gallons per year when replacing an average non-efficient toilet and 4,000 gallons per year when replacing a ULFT. More...

4. What is a High Efficiency Urinal (HEU)?: High efficiency urinals use less than half the amount of water per flush (gpf) compared to less efficient urinals.

5. What Is a Zero Water/Waterless Urinal?: The idea is simple. Zero water/waterless urinals do not require water to flush. They are designed to receive and move liquid waste (urine) through a lighter than water sealant that floats on top on the urine, allowing the urine to move into the sewer system without the use of water.

6. What Is a Cooling Tower?: A cooling tower is a large hollow structure open at each end used to cool water heated during industrial processes. Water is cooled circulating it through a series of louvers and baffles through which cool air as it falls through the open air. A natural or mechanical draft moves the extracted heat from the water upwards and pulls cooler air into the tower at its base.

7. What is a Pressure Assist Toilet?: Pressure-assist toilets use compressed air to create a more forceful flush action. These toilets take advantage of the pressure of the home's water supply to get the job done, with the help of a pressure tank. Water from the supply line is forced into the air-filled pressure tank at the house pressure of 60 psi or so. The air in the tank is compressed and when the flush lever is pushed, the water rushes into the bowl. One benefit of a pressure-assist flush is that the water is contained inside the pressure tank, which is inside the china toilet tank.

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Recreation

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1. How can I register for a Recreation class?: There are two easy ways to register:
1. Walk-In Registration

Chino Hills Community Center
14250 Peyton Drive

City Hall Recreation Office (1st Floor)
14000 City Center Drive

2. Online Registration

2. How do I register online for classes?: In order to use our online system, a household account is required. Online Registration

3. How can I rent a Park Gazebo?: Chino Hills has 10 parks available with gazebos for rent. Reservation must be made in person through the Community Services Department.. Gazebos for Rent

4. How can I sign my child up for a sports league?: By contacting the local non-profit youth sports organizations within the City. Youth Sports Organizations

5. Does the City of Chino Hills have facilities available to rent for special occasions?: Yes. The City of Chino Hills Community Services Department offers 5 facilities for rent.
Facilities for Rent

6. Where are the Community Services Department offices located?

For Recreation Class Registration, Facility and Gazebo Rentals:

Chino Hills Community Center
14250 Peyton Drive, Chino Hills, CA 91709

Community Services Department - City Hall Recreation Office (1st Floor)
14000 City Center Drive, Chino Hills, CA 91709
*Does not accept facility rentals at this location.

City Hall Community Services Department - Administrative Office (2nd Floor)
14000 City Center Drive, Chino Hills, CA 91709
*Does not accept registration or rentals at this location. More...

7. If I do not currently have an account, can I go online and have a Household Email and Password emailed to me?: Yes, you can go to www.chinohills.org/RecOnline and create an account if you have not created one with Community Services staff before. Your account will be set up as a Non-Resident status until you come into one of the Community Services offices to verify your Resident status. You may do this by bringing in a valid Drivers License or recent Chino Hills Utility Bill. If you need any assistance, please call the Recreation office at (909) 364-2700.

8. How do I get a Household Email and Password?: A Household Email and Password is assigned to your account once you have registered for recreational activities. You may set up an account online if one has not been previously set up. If you have forgotten you email and password that is on file, contact the Community Services Department at (909) 364-2700 and a new password will be sent to you via email.

9. What type of payment is accepted online?: We accept Visa, MasterCard, and Discover. Other forms of payment are accepted at Chino Hills Recreation offices.
Please be advised there is a non-refundable convenience fee of 2.5% assessed on all credit/debit card transactions. This fee appears as a separate charge on your bank statement.

10. Are all classes available for online registration?: No. Programs that require proof of residency or deposit when registering such as our Tiny Tots or and Summer Day Camp are not available for online registration. For a complete listing of City Recreation activities view our Recreation Guide & City News

11. Can I book a facility or gazebo rental online?

No. At this time, reservations are not accepted online. Reservations can be made on a first-come, first-serve basis.

Chino Hills Community Center
14250 Peyton Drive

City Hall Recreation Office (1st Floor)
14000 City Center Drive
*Gazebo Rentals Only

12. How can I search for a class?: There are several search option available. You can search by type of class, instructors, location, class code, day/date/time, and keyword. RecOnline

13. I am not sure if I want to create an account, but I would like to browse the activities. How do I do this?: You’re welcome to sign in as a guest however; you will not be able to register for recreational activities until you have an account. You can also view the current Recreation Guide and City News online. Recreation Guide and City News

14. What does “Your session will time out in 5 minutes” notice mean when registering online for recreational activities?: The system allows you 10 minutes of inactivity before it logs you out. This is for security reasons. If you are not completed with your session click the OK button to remain logged in. Otherwise your session will expire and you will need to log back into the system.

15. How do I print an old recreation receipt?: First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “Reprint Receipt” and choose what receipts you would like to print.

16. How do I update my profile if I have recently moved?: First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “Change Household Data” button and update the information as needed. Make sure to press the “Submit” button for the update to occur.

17. How do I add a family member to my household?: First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “Change Family Member Data” button and click on “Add More Members.” Once you have updated the members be sure to select “Done” for the update to occur.

18. How do I check if I have a balance due on my account?: First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on the “View My History” button. The “Household Balance” is detailed on the right side of the screen next to each activity.

19. How can I print a calendar of the activities I have registered for?: First you must log into the system with your Household ID and Password. Then go to the “My Account” button on the left toolbar. Click on “Print Household Calendar” and choose the month and options you’d like displayed on the calendar. Select the “Submit” button and “Print.”

20. Once I have registered for a recreation activity, does the system store my credit card information for future use?: No. For your security, the City does not keep record of your credit card and you will be prompted to submit the information each time you register.

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Recycled Water

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1. What is Recycled Water?: Recycled water starts out as wastewater. After arriving at our wastewater treatment plants, the water is then purified so it is suitable for landscape irrigation and other non-drinking purposes. Wastewater is processed through biological treatment, filtration, and a disinfection system before it becomes recycled water for landscape irrigation. A dedicated system of pipelines is constructed for recycled water, which is completely separate from drinking water pipelines. These pipes are colored purple to distinguish them from drinking water pipes.

2. Is Recycled Water safe?: Recycled water originates from wastewater; therefore its use is strictly regulated and monitored by the Department of Health Services (DHS) and other regulatory agencies. These guidelines are precautionary measures intended to protect the public from any potential risk associated with recycled water. The water delivered through the City’s system will meet DHS standards suitable for body contact recreation. In over 70 years of use in California, there has never been a documented case of anyone becoming ill from contact with recycled water. Inland Empire Utilities Agency (IEUA)

3. Why is the City of Chino Hills planning for Recycled Water?: Water supplies in California are being stretched to the limit of our available supply because of population increases, environmental restrictions and periodic droughts. To ensure an adequate supply of water for a growing community, recycled water adds a new source of irrigation water that is locally produced and is drought-proof.

4. Where is recycled water used in Chino Hills?: Recycled water will irrigate golf courses, school grounds, parks, greenbelts, freeway landscapes and landscape maintenance district areas. Some of the recycled water sites include Hunters Hill Park, Big League Dreams, parkways and medians on Butterfield Ranch Road, Meadows Park on Butterfield Ranch Road between Brookwood Lane and Sunny Meadow Lane, Danbury Park and Chaparral Elementary School. See Park list/location for More...

5. What are the benefits of using recycled water?: Using recycled water conserves drinking water supplies. Recycled water, produced at Inland Empire Utilities Agency (IEAU) from sewage water collected from the surrounding communities, conserves drinking water. Recycled water has nutrients that can reduce the use of chemical fertilizers and will cost less to use than drinking water. It is drought-proof, which helps protect local investments in parks, golf courses and other landscaped areas. Additionally, it benefits the environment – it is reusing a scarce resource for today and future generations. See Inland Empire Utilities Agency for More...

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RV Parking

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1. Can I park my RV on a City street?: Parking of a recreational vehicle on a city street requires an annual temporary parking permit. With a permit, parking is allowed for a maximum of three (3) consecutive days, up to twelve (12) days total per calendar month. Permits are valid for one (1) calendar year. Permits can be obtained from the Community Services Department during normal business hours at no cost. City parking regulations take precedence over the annual temporary parking permit. Therefore, a recreational vehicle/trailer may not be parked on a city street during the hours and days that parking is prohibited on that street for street sweeping, or during the hours that parking is otherwise restricted by ordinance or statute. To the extent possible, the recreational vehicle must be parked adjacent to the address the permit was issued to.

2. What is considered a "recreational vehicle"?: Per Chino Hills Municipal Code 10.12.020 the following vehicles are considered recreational vehicles. Camp trailer, fifth-wheel travel trailer, house car, trailer coach, mobilehome, boat and/or boat trailer, and trailers used for the transport of equipment, vehicles or animals, which are used for the purpose of recreation, and recreational vehicle, per California Health and Safety Code section 18010.

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Senate Bill 205

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1. What is Senate Bill 205?: Senate Bill 205 (SB 205) is a new California State law (effective January 1, 2020), which addresses the issues of stormwater pollution that remain unregulated by California’s clean water laws. SB 205, requires a business or person applying to the City for a new/initial business license or a renewal business license to provide their Standard Industrial Classification (SIC) Code. Businesses with a regulated SIC Code, processes and/or activities that have the potential to pollute stormwater, will be required to demonstrate compliance with the National Pollutant Discharge Elimination System (NPDES) Stormwater Industrial General Permit (IGP).

2. How do I find the SIC Code for my business?: You can find the SIC Code for your business on the U.S. Department of Labor website using the following link: U.S. Department of Labor SIC Code System Search. Please note that finding the SIC Code for the business and providing it on new/initial business license application and renewal business license is required and the responsibility of the business license applicant.

3. How does SB 205 apply to all new/initial and renewal business license applicants?

The City is required to comply with SB 205, which applies to all new/initial and renewal business license applicants. Effective January 1, 2020, prior to the City’s issuance of any new/initial and renewal business licenses, SB 205 requires:

1. All business license applicants to provide all primary Standard Industrial Classification (SIC)
Codes, when applying for a new/initial business license or a renewal business license.
2. If applicable, all businesses with a Regulated SIC Code as determined by the SWRCB shall
provide verification of enrollment in the National Pollutant Discharge Elimination System
(NPDES) Stormwater Industrial General Permit (IGP) Program.
3. All businesses with a Regulated SIC Code, must provide one of the following documents
issued by the SWRCB to verify enrollment in the NPDES Stormwater IGP:

A. Waste Discharge Identification Number (WDID) issued for the business facility by the
SWRCB.
B. WDID Application Number issued for the business facility by the SWRCB.
C. Notice of Non-Applicability (NONA) Identification Number issued for the business
facility by the SWRCB.
D. No Exposure Certification (NEC) Identification Number issued for the business facility
by the SWRCB.

4. The City to determine if the business operations, processes and SIC Code provided by the
applicant on the new/initial and/or renewal business license application are regulated by the
California SWRCB and applicable to the National Pollutant Discharge Elimination System
(NPDES) Stormwater Industrial General Permit (IGP).

4. Where can I find additional information about SB 205?: To view the full legal text of SB 205, please visit the State of California’s Legislative Information website using the following link: http://leginfo.legislature.ca.gov and use the search to type in the Bill Number, “SB 205”.

5. Why has the City updated the business license application?: To comply with SB 205, prior to issuance of all new/initial business licenses and renewal business licenses, the City is required to determine if the business operations and SIC Code provided by the business license applicant are regulated by the SWRCB and applicable to the NPDES Stormwater Industrial General Permit (IGP). Businesses with Regulated SIC Codes are required to verify enrollment in the NPDES Stormwater IGP by providing additional documentation.

6. Where can I find the City’s updated business license application?

1. The updated new/initial business license application can be completed electronically using the following link: Business License Application.
2. The signed, completed business license application must be submitted to the City for review to:

Community Development (1^st Floor)
14000 City Center Drive
Chino Hills, CA 91709

7. Why does the City need to review all new/initial business license and renewal business license applications?: To comply with SB 205, prior to issuance of all new/initial business licenses and renewal business licenses, the City is required to determine if the business operations and SIC Code provided by the business license applicant are regulated by the SWRCB and applicable to the NPDES Stormwater Industrial General Permit (IGP). Businesses with Regulated SIC Codes are required to verify enrollment in the NPDES Stormwater IGP by providing additional documentation.

8. How do I know if my business has a Regulated SIC Code as determined by the California SWRCB?

The California SWRCB regulates over 10,000 industries and maintains an electronic list of Regulated SIC Codes. You can determine if your business has a Regulated SIC Code(s) by using the following links:

SWRCB’s List of Regulated SIC Code Search: Alphabetical
SWRCB’s List of Regulated SIC Code Search: Numeric

9. How do I know if my business needs to enroll in the NPDES Stormwater Industrial General Permit (IGP) Program to comply with SB 205?

Only businesses with a Regulated SIC Code are required to obtain coverage and enroll in the NPDES Stormwater IGP Program.
If your business does have not a Regulated SIC Code the NPDES Stormwater IGP is not applicable.

10. What do I need to provide if my business has a Regulated SIC Code?

Only businesses with a Regulated SIC Code as determined by the California SWRCB are required to verify enrollment in the NPDES Stormwater IGP. To comply with SB 205, businesses with a Regulated SIC Code will be required to verify enrollment in the NPDES Stormwater IGP by providing one of the following documents with the new/initial business license application and with each renewal business license application. Please note that the requirement to provide the following is only applicable for a business with a Regulated SIC Code:

A. Waste Discharge Identification Number (WDID) issued for the business facility by the
SWRCB.
B. WDID application issued for the business facility by the SWRCB.
C. Notice of Non-Applicability (NONA) issued for the business facility by the SWRCB.
D. No Exposure Certification (NEC) issued for the business facility by the SWRCB.

11. If my business has a Regulated SIC Code and does not have one of the required documents (WDID, NONA, or NEC) to verify enrollment in the NPDES Stormwater IGP, who should I contact?

In City businesses with a Regulated SIC Code as determined by the SWRCB that are unable to verify enrollment in the NPDES Stormwater IGP by providing one of the required documents (WDID, NONA or NEC) with the City’s business license application, should review the requirements for NPDES Stormwater IGP to ensure that the permit coverage is applicable and apply for Stormwater IGP coverage with the SWRCB using the links below:

Stormwater IGP - Notice of Intent FAQs
Stormwater IGP - Program Information
Stormwater IGP – Types of Coverage

For additional questions regarding Stormwater IGP requirements, please contact the Santa Ana Regional Water Quality Control Board (RWQCB).

Santa Ana RWQCB
Stormwater Program - Industrial Section
Address 3737 Main Street, Suite 500
Riverside, CA 92501-3348
Email
Phone: (951) 782-4130

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Seniors

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1. What is the top end of the age scale for working with Seniors?: There is no top end. Anyone able to make it to our events, regardless of age is welcome. There is a minimum age of 65 to take advantage of most of our offerings.
Check with the weather channel to see.

2. Does the City of Chino Hills have a Senior Center?: Currently, the city does not have a senior center, however we do offer Active Adult 50+ programming at the Chino Hills Community Center Monday through Friday 8:00 am to 2:00 pm. Visit www.chinohills.org/ActiveAdults to download the monthly calendar of programs and events. Many seniors also utilize the Chino Senior Center located at 13170 Central Avenue, Chino. Their telephone number is (909) 464-8342.

3. Does the City have "Meals On Wheels"?: Caring for the Hills, a non-profit organization, provides delivery of meals for seniors. Meals are available Monday through Saturday, they are not available on Sundays or holidays. There is a donation cost of $2.50. For more information, contact Caring for the Hills (909) 597-1454.

4. Does the City have a Senior Resource Directory available?: Yes. The directory is provided by Community Senior Services and is available online at www.communityseniorservices.org

5. Does the City have any Senior programming?: Yes. The Chino Hills Community Services Department has added new programs, socials, and events for adults ages 50 and older. Check out chinohills.org/ActiveAdults or the recreation guide online for a listing of classes and events. Pre-registration is required for all events including free programming. Contact the Recreation office at (909) 364-2700 for more information.

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Solid Waste and Recycling

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1. Who provides trash collection services for residents in the City of Chino Hills?: The City contracts with WM (Waste Management) for residential and commercial trash services. Customers are billed and need to pay for their trash services directly to WM. Residential areas are provided with three 95-gallon collection bins: one for trash, one for recyclables, and one for organic waste materials. Contact WM Customer Care at (800) 423-9986 for questions or to set up service.

2. I still have an old Republic cart, who can I call to have it picked up?: If you still have old an Republic cart, WM will be picking up any remaining old Republic carts. Starting April 3, 2023, removal of an old Republic cart will count as one of the 3 free bulky item pickups customers are allowed per year. Call or email Chino Hills Solid Waste and Recycling at (909) 364-2606 or CHRecycles@chinohills.org with your name, phone number and address to request a pickup.

3. How can I schedule a bulky item pickup?

WM (Waste Management) provides 3 free bulky item pickups per calendar year for household items like couches, stoves, washers, dryers, refrigerators, and electronic waste that are too large to put in the regular trash cart. for a full list of acceptable bulky items, please visit home.wm.com/chino-hills. Additional bulky item pickups are available at a nominal cost.

Fill out a Bulky Item Pickup Form or call WM Customer Care Center at least 24 hours in advance of your regular collection day at (800) 423-9986. Visit the Waste Management website to learn more.

The following items will not be accepted as bulky items: car bodies, construction and demolition waste, tires, hazardous waste, or any other large items that cannot be handled by two persons.

4. What do I do with my Christmas Tree after the holidays?

Residents can recycle their holiday tree by chopping it up and placing it inside their green lid organics cart or by placing it on the ground next to their trash carts that are placed at the curb on the regular trash collection day. Tree recycling will be underway from Monday, December 26 through Friday, January 13. All decorations, tinsel, and the tree stand must be removed. Holiday trees larger than six feet tall must be cut in half to be eligible for pickup.

Flocked trees cannot be recycled and must be chopped up and placed inside the black lid trash cart or residents must request a bulky item pickup by contacting Waste Management at (800) 423-9986.

5. What can go into my organics green lid cart?

Acceptable items: bread and grains, coffee grounds, food-soiled paper, fruits and vegetables, meat, fish, dairy, leftover food, yard waste (grass, leaves, brush, and tree branches).

Non- Acceptable items: branches larger than 3 inches in diameter, dirt, stone, concrete, rock, fats, oils, grease, palm fronds, yuccas, pet waste, plastic items, and bags (event those labeled compostable or biodegradable).

6. What items can go in my recycling blue lid cart?: Recycle clean plastic bottles and containers, food and beverage cans, paper, flattened cardboard and paperboard, glass bottles and containers. No plastic bags, plastic wrap and film, flexible packaging. For more information on recycling visit Waste Management website.

7. What is SB 1383?: Starting in 2022, Cities and Counties will need to provide organic waste collection services to all residents and businesses and recycle these organic materials under California Senate Bill (SB) 1383. This bill sets goals to reduce the disposal of organic waste in landfills, including green waste, wood waste, food waste, and fibers such as paper and carboard. The purpose of this bill is to reduce greenhouse gas emissions, such as methane, and address food insecurity in California. One aspect of this law requires kitchen food scraps to be separated from the rest of the trash and composted. City governments, along with their contracted trash haulers, are required to put a system into place for collecting and reducing the amount of organic waste that ends up in our landfills. California has a 75 percent organic waste diversion goal by 2025.

8. Where can I dispose of my TV and electronics?: Schedule a bulky item pickup with WM Customer Care at (800) 423-9986.

9. Can I put my food scraps in a green biodegradable plastic bag?: Biodegradable and compostable plastic bags do not decompose at the same rate as food, yard waste, and food-soiled paper wrap or bags. Since organic waste is treated to created compost, fertilizer, and biofuels, using biodegradable and compostable plastic bags will result in contamination.

10. My trash wasn't picked up on my regular service day, who do I contact?: Contact WM Customer Care at (800) 423-9986.

11. What do I do with my used motor oil?

WM (Waste Management) offers free pickup of residentially generated, used motor oil and used oil filters. All used motor oil must be placed in a screw top container to avoid spills (containers are available upon request). Used oil filters must be placed in sealed plastic bags.

To schedule this service, please contact WM Customer Care Center at (800) 423-9986 at least 24 hours in advance of your regular collection day. Place materials curbside by waste carts on collection day.

12. What is organic waste?: Organic waste is any material that is biodegradable and comes from a plant or animal except for pet waste. Pet waste should be discarded in your black lid trash cart. Organic waste consists of food scraps, compostable food-soiled paper, and yard waste.

13. What is food-soiled paper?: Food-soiled paper are paper products that have been in contact with liquid or solid food waste and cannot be recycled into paper products. Examples of food-soiled paper include napkins, paper plates and cups that do not contain a plastic membrane (thin plastic lining), food paper wraps, stained pizza boxes and used coffee filters.

14. What happens to your organic waste when it leaves your home?: Organic waste (food waste and green waste) is sent to WM's South Valley Compost Facility where it is processed to produce high-quality, nutrient-rich compost suitable for planting or crop growth.

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Streets

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1. How do I know when my street will be swept?: Signs are posted at the entrance to each neighborhood in conformance with California Vehicle Code 22507.6. Posting the signs at the entrance to each neighborhood, rather than on the street, minimizes sign pollution in the City. Detailed maps are also available on this website. Street Sweeping Schedule

2. Do I need a permit to work in the public right-of-way?: Yes, and this includes sidewalk and drive approach work. For more information and to make sure it is a public street, please call the Engineering Department at (909) 364-2770.

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Taxes and Special Assessments

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1. What is a Mello-Roos Community Facilities District Act?: The Act allows any county, city, special district, school district or joint powers of authority to establish a "Community Facilities District" which allows for the financing of public services and facilities. The services and facilities Mello-Roos Districts can provide include streets, policy protection, fire protection, ambulatory, elementary schools, parks, libraries, museums, and cultural facilities.

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Tehachapi Renewable Transmission Project

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1. Who can I contact for TRTP project information?: You can contact Southern California Edison. Call Lydia Roman, Public Affairs Director for SCE at (909) 930-8501. Also report TRTP construction related emergencies to SCE (800) 611-1911.

2. Do you know that you can look up the location of your address in relation to the TRTP project route?: To view your address and the TRTP project location, visit the SCE website using the link below and click on the link "Look Up My Address" on the right side of the page towards the bottom. Look Up My Address

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Temporary School Parking

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1. Why do some streets require a parking permit?: Because of parking problems that have arisen around some of the schools. The permit allows a resident to park their vehicle adjacent to their home during the hours of 7:00 am to 4:00 pm on weekdays.

2. How much do the permits cost?: The permits are free of charge and must be renewed annually (Proof of residency and vehicle registration is required).

3. Where can I get a temporary parking permit?: Permits for restricted parking areas can be obtained from the Community Services Department located at the Civic Center, 14000 City Center Drive. Application forms are available online in the website document center. Temporary Parking Permit

4. Will I be able to park my vehicle on the street on street sweeping day?: No. The parking permit does not exempt the vehicles from other parking restrictions or ordinances.

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Transportation

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1. Does Metrolink/MTA give discounts?: No. These discount passes are only available to Los Angeles County residents because L.A. voters approved Proposition A in 1980. Proposition A is a half-cent sales tax which is returned to L.A.County cities and used to subsidize the cost of transportation in L.A. County for residents.

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Utility Billing

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1. How can I pay my utility bill?

5 Easy Ways to Pay Your Utility Bill:

Pay online: using your checking/savings account (eCheck), debit/credit card (Visa, MasterCard, Discover, and Amex), PayPal, PayPal credit, and Venmo.
Mail your payment to: City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709.
Drop-off Payment Box: Located in the City Hall parking lot, west side of the Chino Hills Library near the Police Department. For your own protection, please do not put cash in the payment box.
Pay in person during normal business hours: Chino Hills City Hall, 2nd floor, Utility Billing Office during normal business hours. Payment methods accepted include cash, check, money order, cashier's check, and debit/credit card (Visa, MasterCard and Discover).
Pay by phone: You can make a payment over the phone by calling 909-364-2660. Payment methods accepted by phone include checking/savings account (eCheck), debit/credit card (Visa, MasterCard, Discover, and Amex).

2. How do I establish water/sewer utility services?

Contact the City of Chino Hills Utility Billing Office at 909-364-2660, or you may pay in person at Chino Hills City Hall, 2nd floor, Utility Billing Office at 14000 City Center Dr., Chino Hills.

To Start New Service

3. Can I request my water bill for a specific date or cycle?: No. The City reads the water meters according to a route reading schedule. This schedule fixes the time the meters are read, and when the utility bill is prepared and due.

4. How can I better understand my utility bill?

All utility services are combined on one monthly bill.

Water: There is a water service charge for being connected to the City water lines, regardless of whether water is used throughout the billing cycle or not. When water is used, consumption is billed per CCF (hundred cubic foot), in addition to the connection charge.

Sewer: A pass-through fee set by the Inland Empire Utilities Agency is added to each account and a flat-rate service charge which is based on the elevation of the home, depending on gravity flow, or pumped flow.

For more information on your water rates

5. When is my utility bill due?: Bills for utility service are due and payable upon presentation and subject to discontinuation of service if not paid within sixty (60) days from the date of the bill. The City’s Policy on Discontinuation of Residential Water Service for Non-Payment can be found on the Late Fees/Water Shut-off webpage. See link below.
Policy on Discontiunation of Water Service

6. Can my account be transferred if I move within the City of Chino Hills?: Any deposit on your account will be credited towards the final bill for that address. Any unpaid balances will be transferred to your new account. You will be charged a new account application fee and potentially an additional deposit (depending on residence).

7. Can my meter read be verified?: Yes. You can have the meter re-read to check for reading errors, meter malfunctions, or possible water leaks. Please call Utility Billing Customer Service at 909-364-2660 to request a re-read.

8. How do I close my account for water/sewer utility services?: Call the Chino Hills Utility Billing Office at 909-364-2660. NOTE: Only the person(s) named on the account have authorization to close service, and it takes at least one business day to disconnect.

9. How do I obtain a construction meter?: Please contact Utility Billing Customer Service at 909-364-2660 to initiate an account. An Application needs to be filled out. There is an $1,000 refundable fee and a $50 non-refundable application fee, for a total of $1,050. You will need to have an active Business License in the City of Chino Hills and also provide a site map. You can make your payment and pick up the meter at City Hall -14000 City Center Drive, Chino Hills, CA 91709. Fees and Application

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Volunteering

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1. How can I apply to be a volunteer?: The first step to becoming a volunteer in the City's Volunteer Service Program is to complete a volunteer application. Applications are available at City Hall and can also be accessed on the City's website. Volunteer Opportunities

2. What age do you have to be to volunteer?: You must be at least sixteen (16) years old to volunteer.

3. What type of volunteer opportunities are available through the City?: Volunteers are a great resource for the City and are used in various capacities. Depending upon a volunteer's interest and skills, they can be placed in one of the City's departments to augment City staff or can become a member of a City program or committee.

4. What is the time commitment for being a volunteer?: The time commitment for a volunteer is very flexible and depends on the amount of time the volunteer has to contribute.

5. Can students fulfill school required community service through the City?: Yes. Students in Junior High or High School who are not sixteen (16) years of age can contact the Community Services Department at (909)364-2730. They can fulfill a class assignment by assisting with light clerical duties, (stuffing envelopes etc.) or assisting with Pee Wee Sports.

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Water

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1. If I have a leak, who is responsible for repairing it?: It depends on the location of the leak. If the leak on a waterline is located on any line after the water meter, it is the customer’s responsibility to have it repaired. If the leak is located at, or prior to, the water meter, it is the City's responsibility to repair it.

2. Why does the Chino Hills Water Division let water run down the street?: When old pipes are replaced or new ones are installed, the pipes must be disinfected with chlorine before they are connected into the City’s system. After a day or two, water is flushed through the pipes to rinse out the chlorine before the pipes are put into use. In addition, the City regularly runs water through the system to flush lines where stagnant water can collect. This is done to assure high quality to our valued customers.

3. Who do I call if I have a water emergency in the middle of the night?: The City has personnel on-call 24- hours a day, seven (7) days a week, to assist customers with water and sewer emergencies. For any water or sewer related emergency, call the City office at (909) 364-2800 during normal business hours and at (909) 364-2860 after 4:45 p.m. and on weekends.

4. I need to make repairs to my plumbing or irrigation. How do I shut-off my water?: The City recommends that all customers use their house (gate) valve to shut off the water supply to their home to make repairs. If you cannot locate your house (gate) valve or it is necessary to shut the water off at the water meter, call the City office (day or night) for a customer service representative to shut off the water at the meter. You can reach the City office at (909) 364-2800 during normal business hours, and at (909) 364-2860 after 4:45 p.m. and on weekends. Please note that a specialized tool is required to shut the water off at the meter. Attempting to turn the water off at the meter without this tool may result in damage to the mechanism and additional repair charges will be assessed.

5. Am I responsible for the condition of the plumbing system where it is connected to the City's meter?: Yes, in fact the City from time to time will make improvements to its system by replacing older water service laterals and meters with new components. During the course of this work, if reconnection to the customer's plumbing is difficult or impossible due to its deteriorated condition, the customer will be responsible for making any necessary upgrades. The City will provide notification when this situation arises.

6. Where does our water come from?: Most of the City's water is imported from outside sources. About 64% comes from the Water Facilities Authority. This is a water treatment plant in Upland. About 17% comes from Monte Vista Water District wells in the Montclair area. Chino Hills wells produce about 12% of the water we use. The remaining 7% comes from the Chino Desalter Authority, which operates wells and a treatment plant in the southern part of Chino.

7. What is water main flushing?: Water main flushing is a process in which pipes are cleaned by forcing water through at high speeds. Flushing removes sediment that can cause water to appear dirty or discolored. Water main flushing may also improve the taste of water.

8. Why is water main flushing needed?: Water mains (pipes) need to be flushed to remove sediment from corrosion that has built up over years of use. The pipes are cleaned by forcing water through at high speeds. Flushing removes the sediment that can cause water to appear dirty or discolored, and may also improve the water's taste.

9. Will flushing affect my water service?: Water service will not be interrupted when pipes are flushed, but there may be less water pressure. The flow of water to your homes and businesses will be redirected so that pipes can be isolated for flushing. During this time, your water may be murky or appear dirty for a few hours. This is a temporary condition and not a health risk.

10. What do I do after flushing has been done?: When flushing work is done in your area, please run your taps for a couple of minutes until the water is clear. Even though we try to avoid wasting water, it is necessary to run your taps for a very short time to restore water quality. The flushing program should improve the quality and reliability of water we provide to your homes and businesses. Water main flushing will not correct private plumbing or corrosion problems.
For general questions about main flushing or to report dirty water conditions that have not cleared up within 24 hours after the flushing activity, please call the Water Quality Technician during normal business hours at (909) 364-2800.

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Water Education & Conservation

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1. Why didn't the City lift all water restrictions and only roll-back to a less stringent Stage II Moderate Conservation Alert in May 2023?

It is because, pursuant to Chino Hills Municipal Code Section 13.08.050, the City Council may declare the conservation stage based on any of the following circumstances:

Issuance of a water emergency executive order by the Governor of California; or
Adoption of certain regulations by the California State Water Resources Control Board; or
Major interruptions in water supply from Metropolitan Water District, the Inland Empire Utilities Agency, or any other major water supplier to the City; or
Occurrence of a major water emergency emanating from a natural or man-caused disaster; and
Whenever the City's water supply is anticipated to be reduced by up to ten percent, and voluntary conservation does not achieve the desired reduction.

The State Department of Water Resources (DWR) is not able to meet 25% of requested imported water supplies. Further, Metropolitan Water District (MWD) notes that storage reserves have been drawn down and significant challenges remain to the region’s other source of imported water – the Colorado River. MWD continues to call on residents and businesses across the region to use water as efficiently as possible to refill storage and prepare for potential steep cuts to supplies from the Colorado River. Further, while many of the most stringent provisions within the Governor's water executive orders have been repealed, these orders are still in effect.

2. Now that the drought is over in California will my water rates go down?: No, the cost of providing the service and maintaining the infrastructure to deliver your water is the basis for your rates. As a public water provider, the City of Chino Hills can only charge its customers for the costs associated with providing water service. The cost to operate a water system includes the fixed costs for items that must be in place whether water use is up or down, and whether we are in a drought or not. In other words, customers are charged for the maintenance of the system in place that provides them with the ability to have water delivered to their property on demand, whether or not they actually use any water in any given month. Fixed costs include items such as maintenance of pipes in the ground, repairs and replacement, personnel costs, insurance, and maintenance of water storage reservoirs and water treatment facilities to ensure that the water is of high quality and meets State and Federal standards.

3. What is a Smart Irrigation Controller?: Smart Irrigation Controllers or Weather Based Irrigation Controllers (WBIC) provide the appropriate watering schedule, adjust for weather changes and irrigate based on the needs of the landscape. These irrigation controllers use historical weather information or information collected from local weather stations to adjust watering schedules.

4. What is an Aquifer?: An aquifer is an underground layer of rock and sand that contains water. Water moves through the layers of rock and sand much like a river moves on the surface.

5. What is the Hydrologic or Water Cycle?: Water is always moving. Surface water, warmed by the sun, evaporates into the atmosphere. Water vapor is carried by the wind all over the globe. Eventually the water vapor cools and condenses into clouds, fog, dew or various forms of precipitation. Once on the ground the water can evaporate directly or travel as runoff into the ocean, rivers, lakes or a ground water system, eventually to evaporate again. This dynamic pathway of water is called the Water Cycle.

6. What is an acre-foot of water?: An acre-foot (A/F) is enough water to cover an acre of land one-foot deep. That’s 325,851 gallons or 43,560 cubic feet of water.

7. Cooling Tower pH Conductivity Controller?: A state-of-the-art Controller that allows you to add chemicals to the cooling tower that controls the pH in the system, helping to prevent the creation of scaling in the tower. See Cooling Tower for More...

8. What is a High Efficiency Clothes Washer (HECW)?: A High Efficiency Clothes Washer (HECW) meets certain water and energy efficient standards. They use a design where the tub axis is more nearly horizontal than vertical. Clothes are tumbled through water that only fills a fraction of the tub. Also known as horizontal axis, tumble action or front-loading clothes washers, they have a water factor of 9.5 gallons of water per cycle or less. HECW minimize drying time by removing more water from the clothes in the spin cycle than in traditional machines.

9. What is a Pre-Rinse Kitchen Sprayer?: A Pre-Rinse Kitchen Sprayer is a pull down sprayer used in commercial kitchens to rinse dishes.

10. What is a Connectionless Food Steamer?: Restaurants often use a food steamer / steamers to maintain or warm food. New water-efficient, connectionless (pressureless) food steamers, have no water line or sewer discharge. Intended for small- to medium-size restaurants.

11. What is a rotating nozzle?: The multi-trajectory, rotating streams of the rotating nozzle applies water more slowly and uniformly than conventional spray and rotor type irrigation heads by using arc and radius adjustment. Rotating nozzle technology reduces misting and run-off.

12. What is a Waterbroom?: A Waterbroom replaces a hose nozzle combining air and water pressure to clean and remove dirt, food spills, and lawn cuttings from concrete, asphalt or any other surface.

13. What is Compost?: Compost is one of nature’s best mulches and soil amendments, and you can use it instead of commercial fertilizer. Using compost improves soil structure, texture and aeration and increases the soil’s water-holding capacity. Compost loosens clay soil and helps sandy soil retain water. Adding compost improves soil fertility and stimulates healthy root development in plants.

14. What is Evapotranspiration (ET)?: Evapotranspiration or (ET) is the rate at which a plant loses water through evaporation and transpiration.

15. What is the Water Calculator?: The water calculator is designed to give you a schedule for the maximum amount of water which your plants may need each week of the year.

16. What is the Water Factor?: The Water Factor is the number of gallons per cycle per cubic foot that the clothes washer uses. The lower the water factor, the more efficient the washer.

17. What is the Watering Index?: The Watering Index is a guide to help people adjust watering schedules for landscape irrigation controllers, based on Evapotranspiration.

18. What is Transpiration?: The passing of water through living plant membranes into the atmosphere.

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Water Quality

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1. How much water is used in the City of Chino Hills daily?: City of Chino Hills customers use an average of 14.5 million gallons of water daily. The average American uses nearly 50 gallons per day.

2. What are the major components of the water distribution system?: The City of Chino Hills water production section currently has nine active wells. The City currently has 17 water reservoirs ranging in size from 5 million gallons to .25 million gallons. Current storage capacity for the City is about 35 million gallons of potable water and 3 million gallons of recycled water. The City also operates eight booster stations to increase water pressure to the higher elevations.

3. Does the City utilize recycled water?: Yes. Nearly 950 acre-feet of recycled water is currently being used for watering golf courses and green belts.

4. What makes ice cloudy?: Commercially made ice is stirred as it is being frozen; household ice is not. Without mixing, many more ice crystals form, and air is trapped in the ice. Light rays are distorted by these crystals and air, giving the ice a cloudy appearance. Dissolved minerals being forced to middle and frozen can also cause it

5. Is my water safe to drink?: A definitive answer for countries as large as the United States is impossible, but for the most part, yes. Nearly all water suppliers in the United States meet all US Environmental Protection Agency’s standards for safe drinking water. However some small water systems have more troubles meeting these standards.

6. Is my drinking water completely free of microbes?: No, but don’t be alarmed; most microbes are harmless. For example, if you licked your finger you would get microbes in your mouth, but you would not get sick. Drinking water contains harmless microbes. It should however be, and probably is free from germs.

7. Are all chemicals in my drinking water bad for me?: No, some chemicals, fluoride for example, are good for you, and some minerals are accepted to be beneficial in drinking water. Chemicals are not bad just because they are chemicals. Water itself is a chemical

8. Why does my water have nitrates, and where do nitrates come from?: Nitrates are chemicals made of oxygen, and nitrogen, ammonia and other elements. When chemicals containing nitrogen, mix with water, nitrates are usually formed. The primary sources of nitrate pollution are human waste and manure, especially from dairy farms.

9. How much lead and copper does my water have?: Chino Hills water is naturally free of lead and copper. If you have detected lead or copper in your water, you may be experiencing leaching from corrosive water on household plumbing fixtures. These levels can be reduced, usually by replacing old faucets and fixtures

10. Is fluoride in my drinking water safe?: Yes. When added or naturally present in the correct amount, fluoride in water has greatly improved the dental health of American consumers.

11. Is water with chlorine safe to drink?: Yes. Many tests have shown the amount of chlorine found in treated drinking water is safe to drink, although some people object to its taste. Almost all household water filters can reduce or remove chlorine in drinking water.

12. How much chlorine do I have in my water?: The City is required by the state and federal government to add disinfection to our drinking water supply to kill or prevent bacteria growth. We use small levels of chlorine as a disinfectant. The levels range between .20 parts per million, and 1.10 parts per million.

13. Should I buy bottled water?: Remember that US bottled water is less regulated than municipal drinking water. You do not need to buy water for health reasons. Chino Hills water meets and exceeds all drinking water standards.

14. How can I find out what is in my water?: Every year the City of Chino Hills publishes and mails to all customers an annual Consumer Confidence Report. The free report gives the results of the tests it does in order to make sure your water meets federal and state drinking water regulations. It also explains where your water comes from and includes other useful information. To request a hard copy, please call (909) 364-2808.

15. Who is making sure that my water is safe and healthy to drink?: California has very strict regulations for the quality of tap water. There are also laws and additional state and federal agencies that help keep harmful things out of drinking water sources. Your utility must make sure that your water meets these requirements. Southern California utilities have an excellent record for delivering water that is as good or better than required. If for some reason your water did not meet the health and safety regulations, you would be notified immediately. Each of us also has a responsibility to take care of the drinking water on our property. For example, if you use a water filter, make sure you change the filter often so bacteria does not grow inside and spoil the water. Clean out your older plumbing or drains properly so that your water doesn't collect odd smells, tastes or colors. While a funny color, taste or smell usually doesn’t mean your water is unsafe, you still may want to correct the problem.

16. What is done to purify the water before it comes out of the tap?: Water that comes from rivers, lakes and streams goes through many steps of treatment and checkpoints before it is ready to drink. The water is screened to remove larger materials, run through very fine filters and then disinfected to kill germs. The water is checked throughout the system to make sure that it meets all regulations.

17. Why does my water sometimes look dirty, cloudy or have a funny color?: From the time your drinking water is purified at a treatment plant until it pours from your tap, there are a lot of chances for it to pick up things that can change the way it looks. Sometimes this happens as close as your home’s own plumbing. Water is cloudy when air gets in and makes tiny bubbles. The bubbles are harmless and will disappear if you let the water sit in a glass for a few minutes.

Usually when water looks dirty or has a funny color, it’s because of changes in the way that the water delivery system is being operated. When the direction that water flows in the pipe is changed—for maintenance work on a water main, when a fire hydrant is broken in a car accident, or there is a break in a water main— materials at the bottom of the pipes get stirred up. Often, the water only looks dirty for a short time. You should not drink it until it looks clear. One way to speed the dirty water out of your own pipes is to run all of your faucets for a few minutes. If the water is still not clear, then do the same thing again every half hour or so. The problem should go away within two to four hours. If it does not, call the Water Quality Technician at (909) 364-2808.

18. Why does my water sometimes taste or smell funny and is it safe to drink?: Many people think that if their water tastes or smells funny, it will make them sick if they drink it. In fact, the things that most commonly cause tap water to taste or smell strange aren’t harmful to drink. When your water tastes or smells funny, the problem might be in the water or it may not. You see, odors may actually be coming from your sink drain where bacteria grow on hair, soap, food and other things that get trapped. Gases in the drain that smell get stirred up when water pours into the pipe. Odor can also come from bacteria growing in water heaters—usually ones that have been turned off for a while or have the thermostat set too low. The list below describes where many odd tastes and smells come from.

CHLORINE
Chlorine is added to tap water to make sure that any harmful germs in the water are killed. When you can taste or smell a bit of chlorine, your water has been properly treated. There are regulations that limit the amount of chlorine added to tap water so that it keeps the water safe to drink. An easy way to get rid of the chlorine taste and smell is to let water sit in a glass for a few minutes. Then, put the water in a covered container and chill it in the refrigerator. Cold water tastes and smells better than water at room temperature.

EARTHY OR MUSTY
Algae, which are plants that live in rivers, lakes, reservoirs and other bodies of water get into open-air reservoirs that store large amounts of our drinking water. Sometimes algae are not controlled by the usual treatment and naturally make substances that can give your water an earthy or musty smell, but is not harmful in the small amounts found in water. This happens most often in the warmer months when the sun heats up the water and grows food for the algae.

ROTTEN EGGS OR SULFUR
This smell can occur when the source of the water is underground. The smell is from a chemical made by a bacteria and is not harmful in the small amounts found in water. The same smell can also be made by bacteria that grow on hair, soap and food in your drain.

TIPS FOR GETTING RID OF FUNNY SMELLS
Since some smells in tap water may be due to problems with your sink drain or water heater, there may be things you can do. To find out if the smell is coming from your sink drain or water heater, rather than the water itself, answer the following questions:
* Does the smell come from only some of your faucets?
* Does the smell go away after running the water for a few minutes?
If the answer is no — the smell comes from all the faucets and it does not go away in a few minutes, then the problem is likely in the water. To be sure, take a clean glass and go to the hose bib at the front of your property. Make sure to disconnect any hoses before running the water. Open it to its fullest, and run it for a few minutes. After that, fill the glass straight from the tap and smell it. If the water is better at the front faucet than at the faucets inside your property, you should flush your plumbing system by running all the faucets for a few minutes. If the odor is really strong and does not go away, contact the Water Quality Technician at (909) 364-2808.

19. Why does my water leave spots on my glasses, coffeepot and showerhead?: There are minerals in water that are white and settle when water is heated, cooled, or evaporates. The spots contain nothing harmful. Filling your coffeepot with vinegar and letting it sit overnight usually removes the spots. Make sure to rinse well before using. You can also clean your showerhead by soaking it in a vinegar-filled bowl. There are some store products you can use to avoid spotting when glasses are washed and allowed to air dry.

20. Do I need to purchase a home treatment device to make my tap water safe?: Most people do not need to purchase a home treatment device (e.g., a water filter) to make water safe. That’s because your tap water already meets very strict government regulations for quality.

If, however, you are considering buying a home treatment device because of health concerns (e.g., you have a severely compromised immune system), make sure that the device is certified by the California Department of Health Services (DHS). DHS certifies more than 350 home treatment devices that claim to reduce toxic chemicals or provide better health protection. All devices that make such claims must be state certified to be legally sold.

This includes carbon filters, distillation, reverse-osmosis, ion-exchange and ceramic filters. You can call DHS at (916) 327-1139 for more information about the certification program or log on to the DHS website.

If you want to improve the look, taste or smell of your tap water, a home treatment device can be the answer. Performance of these types of devices is certified by the independent National Sanitation Foundation. For more information call (800) 673-8010 or log on to its Website.

If you do decide to purchase a home treatment device, remember the following:
* Don’t be fooled by a sales demonstration that shows funny looking "stuff" settling to the bottom of a glass of tap water. The "stuff" you see is usually nothing more than the minerals that naturally occur in water.
* Home treatment devices have to be properly serviced to work well. If they aren’t maintained according to manufacturer’s instructions, water from the device may be less safe than water straight from the tap.
* Water that is treated by a home treatment device is usually much more expensive than water straight from the tap, when you take into account the cost of maintaining the device.
* Make sure the device removes the things you are concerned about. Not all home treatment devices remove the same things. If you have a severely weakened immune system, talk to your doctor about the type of home treatment device to use.

21. Should I boil my water?: On very rare occasions, the local health department or the City may issue a notice to boil your water. This may happen when there is an earthquake or other emergency. Otherwise, unless you have a severely weakened immune system or your doctor advises you, you do not need to boil your tap water. It already meets strict state and federal regulations for quality.

22. Do I need a water softener?: No one needs a water softener to make tap water safer. A softener removes the dissolved minerals that make water hard but are not harmful. The hardness of water is different throughout Southern California and depends on the water source.

Before purchasing a water softener, make sure it has a salt efficiency rating of no less than 4,000 grains of hardness removed per pound of salt used in regeneration. Softer water has both good and bad features. Some of the good things include a softer feel to hair and skin, the need to use less dish soap and laundry detergent (because soap lathers more quickly in soft water), and less mineral deposits in pipes and on pots and pans, glasses and cars. However, water softeners add sodium to the water, which may be a concern for people on sodium-restricted diets, and salt discharge can have an adverse impact to our water supplies.

23. Can pregnant women drink tap water?: If you are pregnant and have any questions about drinking water straight from the tap, you should speak with your doctor.

24. Can people with HIV/AIDS or weakened immune systems drink tap water?: Water utilities must meet over 90 different drinking water requirements for tap water to keep people healthy. People with severely weakened immune systems are not always protected by these standards because they are based on reducing risks for people in good health. For example, for people with weakened immune systems, a microscopic parasite called Cryptosporidium can be a serious concern because it can cause a life-threatening illness. The chance of finding Cryptosporidium in water served by Southern California utilities is quite small. When it is, it is at low levels. People with severely weakened immune systems should talk to their doctor about possible alternatives to tap water.

25. How do I treat water during an emergency?: Sometimes you may need to treat your water during an emergency (e.g. an earthquake) when the water’s safety may be in doubt. You can treat your tap water by either boiling it, or disinfecting it with unscented household liquid bleach or commercial disinfection tablets. For the best taste, chill the water before drinking.

Option One: Bring water to a rolling boil and then boil rapidly for at least one minute. Allow the water to cool before drinking. This is the preferred method.

Option Two: Add unscented household liquid bleach to tap water. Add 8 drops per gallon (16 cups) of water. Stir, cover and let sit for 30 minutes before using. If the water is very dirty, double the number of bleach drops to 16. The disinfected water should have a slight chlorine smell. If it doesn’t, add another dosage of bleach and let sit for 15 minutes more before using. Do not use scented, powdered or swimming pool bleach since these products may contain dangerous chemicals.

Option Three: Use commercial disinfection tablets, often found in sporting good stores, and follow package directions.

If you are without water for some time, here are some other sources of water in the house: melted ice cubes, your water heater, canned vegetables, water taken from the toilet tank (not the bowl) and then disinfected as described before.

26. Who should I call if I have a problem with my tap water?: Contact the City of Chino Hills Water Quality Technician at (909) 364-2806.

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Water Resources

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1. What is a California Friendly® Garden?: The California Friendly® Garden is a slice of California’s past, filled with the native and California Friendly plants perfectly suited to our mild winters and warm, dry summers.
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2. What is the California Urban Water Conservation Council (CUWCC)?: The California Urban Water Conservation Council (CUWCC) is a consensus-based partnership of over 315 urban water suppliers, public advocacy organizations and other interested parties concerned with water supply and conservation of natural resources in California. The Council was created to oversee the 1991 Memorandum of Understanding regarding Urban Water Conservation in California, which sets forth Best Management Practices (BMP) for the efficient use of water in urban areas of the state.
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3. What is Mulch?: Mulch is a protective covering of organic material such as wood chips, placed on the soil surface around plants to reduce weed growth and evaporation, and to maintain even temperature around the plant roots.

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Weed Abatement

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1. When will weed abatement occur?: This work is performed five (5) days a week, Monday through Friday, beginning in April, and is generally completed by the week of July 4th . Weeds are cut pursuant to Chino Valley Fire Department Code. The work starts in the southern section of the City and the crews work their way north until complete. Homeowners are required to finish cutting weeds on their property by May 15th, however, the City has a later deadline because the City has the entire public open space to weed abate.

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Wireless Facilities

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1. Can the City regulate radio frequency emission levels from wireless antennas?: No. Congress gave the Federal Communications Commission (FCC) sole authority to set a national standard for human exposure to radio frequency (RF) emissions. The FCC allows local governments to require applicants to demonstrate compliance with the national standard, but preempts all local standards. The City can – and does – require all applicants to show that their sites are compliant with the FCC’s standard. You can learn more about Radio Frequency Safety on the FCC’s website.

2. Can the City prohibit wireless facilities in the Right-of-Way?: No. State law grants wireless carriers certain rights to use the rights-of-way, and Federal law prohibits any flat or effective bans on wireless facilities.

3. Can the City require a wireless facility proposed in the public right-of-way be moved to other publicly owned or private property?: No. A local government cannot force a "wireless carrier" proposing to locate in the public rights-of-way to move the site out of the public rights-of-way. Cities are preempted by State and Federal laws in regard to licensing wireless carriers. Wireless carriers are franchised by, and have authorities under, the State of California, Public Utilities Commission and the FCC. Cities may consider reasonable alternative locations in the public rights-of-way if appropriate to lessen visual impact.

4. Can the City require wireless carriers to use specific equipment?: No. Cities have no control over the type of equipment or technologies used. Thus, the City cannot control the transmission methods of the wireless carrier’s service and deployment nor require multiple wireless carriers to be on the same pole if collocation would be technically impossible. The City cannot regulate what frequencies the equipment operates on. Federal law grants the FCC sole authority over all technological and engineering issues. The City has some authority to regulate the appearance of the equipment. For example, the City may require the facility to look like a light pole, tree or to be hidden inside a tower.

5. Are public notices required for new wireless sites in the City?: Yes. Pursuant to Chino Hills Municipal Code § 16.44.050 (D), notices are required to be mailed to property owners within a 300 foot radius when the proposed location is within a residential neighborhood, or a 500 foot radius when the proposed location is within the public right-of-way. The applicant is required to attain the property owner list from the San Bernardino County Assessor’s Office and submit it with their completed application. The City will send a notice once an application is received and another when the application is scheduled to go before the City’s Planning Commission.

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