Show All Answers
There are five convenient ways to pay your bill:
Contact the City of Chino Hills Utility Billing Office at 909-364-2660, or you may pay in person at Chino Hills City Hall, 2nd floor, Utility Billing Office:
14000 City Center Dr. Chino Hills, CA 91709
To establish an account you will need:
Payment and account information must be received before service is established. All deposits are retained by the City of Chino Hills until the account is closed. Once the account is closed, the deposit amount is then applied as a credit towards the final bill. Any remaining credit will be refunded to the resident in the form of a check, regardless of the payment type initially used to pay the deposit fee.
All new services or cancellations take one business day to process. Please keep in mind, the City is closed weekends and holidays.
The City of Chino Hills accepts cash, checks, money order, cashier’s check, and debit/credit card (Visa, MasterCard and Discover). Payment methods accepted by phone are Visa, MasterCard and Discover.
Trash services are provided by Republic Services, so please call 800-700-8610.
Water: There is a water service charge for being connected to the City water lines, regardless of whether water is used throughout the billing cycle or not. When water is used, consumption is billed per CCF (hundred cubic foot), in addition to the connection charge.
Trash: Service charges vary depending on the amount of cans on the property. The charge is billed monthly whether or not the resident places cans for pick-up during the billing cycle. This is in accordance to the Chino Hills Municipal Code 13.20.050.
Sewer: A flat-rate service charge will be added to each account that is connected to the City sewer lines. Charges are based on the elevation of the home, depending on gravity flow, or pumped flow.
For more information on your water rates
Bills for utility service are due and payable upon presentation and subject to discontinuation of service if not paid within sixty (60) days from the date of the bill. The City’s Policy on Discontinuation of Residential Water Service for Non-Payment can be found at the bottom of the Online Bill Pay webpage. See link below.
Yes. You can have the meter re-read to check for reading errors, meter malfunctions, or possible water leaks. Please call Utility Billing Customer Service at 909-364-2660 to request a re-read.
Call the Chino Hills Utility Billing Office at 909-364-2660. NOTE: Only the person(s) named on the account have authorization to close service, and it takes at least one business day to disconnect.
"In order to protect the public health, safety, and well-being, and to prevent the spread of vectors, the owner, occupant, or other person responsible for the day-to-day operations of every property in the City shall make arrangements with a contractor franchised or licensed by the City for the collection of solid waste, recyclables, or compostables as set forth in this chapter."
Please contact Utility Billing Customer Service at 909-364-2660 to initiate an account. An Application needs to be filled out. There is an $1,000 refundable fee and a $50 non-refundable application fee, for a total of $1,050. You will need to have an active Business License in the City of Chino Hills and also provide a site map. You can make your payment and pick up the meter at City Hall -14000 City Center Drive, Chino Hills, CA 91709. Fee Schedule and Application