Bills for utility service are due and payable upon presentation and subject to discontinuation of service if not paid within sixty (60) days from the date of the bill. The City’s Policy on Discontinuation of Residential Water Service for Non-Payment can be found at the bottom of the Online Bill Pay webpage. See link below.
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5 Easy Ways to Pay Your Utility Bill:
Contact the City of Chino Hills Utility Billing Office at 909-364-2660, or you may pay in person at Chino Hills City Hall, 2nd floor, Utility Billing Office at 14000 City Center Dr., Chino Hills.
To Start New Service
Water: There is a water service charge for being connected to the City water lines, regardless of whether water is used throughout the billing cycle or not. When water is used, consumption is billed per CCF (hundred cubic foot), in addition to the connection charge.
Trash: Service charges vary depending on the amount of cans on the property. The charge is billed monthly whether or not the resident places cans for pick-up during the billing cycle. This is in accordance to the Chino Hills Municipal Code 13.20.050.
Sewer: A flat-rate service charge will be added to each account that is connected to the City sewer lines. Charges are based on the elevation of the home, depending on gravity flow, or pumped flow.
For more information on your water rates
Yes. You can have the meter re-read to check for reading errors, meter malfunctions, or possible water leaks. Please call Utility Billing Customer Service at 909-364-2660 to request a re-read.
Call the Chino Hills Utility Billing Office at 909-364-2660. NOTE: Only the person(s) named on the account have authorization to close service, and it takes at least one business day to disconnect.
Please contact Utility Billing Customer Service at 909-364-2660 to initiate an account. An Application needs to be filled out. There is an $1,000 refundable fee and a $50 non-refundable application fee, for a total of $1,050. You will need to have an active Business License in the City of Chino Hills and also provide a site map. You can make your payment and pick up the meter at City Hall -14000 City Center Drive, Chino Hills, CA 91709. Fees and Application