I need to make repairs to my plumbing or irrigation. How do I shut-off my water?
The City recommends that all customers use their house (gate) valve to shut off the water supply to their home to make repairs. If you cannot locate your house (gate) valve or it is necessary to shut the water off at the water meter, call the City office (day or night) for a customer service representative to shut off the water at the meter. You can reach the City office at (909) 364-2800 during normal business hours, and at (909) 364-2860 after 4:45 p.m. and on weekends. Please note that a specialized tool is required to shut the water off at the meter. Attempting to turn the water off at the meter without this tool may result in damage to the mechanism and additional repair charges will be assessed.

Show All Answers

1. If I have a leak, who is responsible for repairing it?
2. Why does the Chino Hills Water Division let water run down the street?
3. Who do I call if I have a water emergency in the middle of the night?
4. I need to make repairs to my plumbing or irrigation. How do I shut-off my water?
5. Am I responsible for the condition of the plumbing system where it is connected to the City's meter?
6. Where does our water come from?
7. What is water main flushing?
8. Why is water main flushing needed?
9. Will flushing affect my water service?
10. What do I do after flushing has been done?