Am I responsible for the condition of the plumbing system where it is connected to the City's meter?
Yes, in fact the City from time to time will make improvements to its system by replacing older water service laterals and meters with new components. During the course of this work, if reconnection to the customer's plumbing is difficult or impossible due to its deteriorated condition, the customer will be responsible for making any necessary upgrades. The City will provide notification when this situation arises.

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1. If I have a leak, who is responsible for repairing it?
2. Why does the Chino Hills Water Division let water run down the street?
3. Who do I call if I have a water emergency in the middle of the night?
4. I need to make repairs to my plumbing or irrigation. How do I shut-off my water?
5. Am I responsible for the condition of the plumbing system where it is connected to the City's meter?
6. Where does our water come from?
7. What is water main flushing?
8. Why is water main flushing needed?
9. Will flushing affect my water service?
10. What do I do after flushing has been done?