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1. Who provides trash collection services for residents in the City of Chino Hills?

The City contracts with WM (Waste Management) for residential and commercial trash services. Customers are billed and need to pay for their trash services directly to WM. Residential areas are provided with three 95-gallon collection bins: one for trash, one for recyclables, and one for organic waste materials. Contact WM Customer Care at (800) 423-9986 for questions or to set up service. 

2. How can I schedule a bulky item pickup?

WM (Waste Management) provides 3 free bulky item pickups per calendar year for household items like couches, stoves, washers, dryers, refrigerators, and electronic waste that are too large to put in the regular trash cart. For a full list of acceptable bulky items, please visit home.wm.com/chino-hills. Additional bulky item pickups are available at a nominal cost. 

To schedule a pickup, please call WM Customer Care Center at least 48 hours in advance of your regular collection day at (800) 423-9986. Visit the Waste Management website to learn more. 

The following items will not be accepted as bulky items: car bodies, construction and demolition waste, tires, hazardous waste, or any other large items that cannot be handled by two persons. 

3. How do I recycle my holiday tree?

Residents can recycle their holiday tree by chopping it up and placing it inside their green lid organics cart or by placing it on the ground next to their trash carts that are placed at the curb on the regular trash collection day. The tree recycling period begins the day after December 25th, and will continue for the three weeks following the holiday. All decorations, tinsel, and the tree stand must be removed. Holiday trees larger than six feet tall must be cut in half to be eligible for pickup. Flocked trees cannot be recycled and must be chopped up and placed inside the black lid trash cart or residents must request a bulky item pickup by contacting Waste Management at (800) 423-9986. 

4. What can go into my organics green lid cart?

Acceptable items: bread and grains, coffee grounds, food-soiled paper, fruits and vegetables, meat, fish, dairy, leftover food, yard waste (grass, leaves, brush, and tree branches).

Non- Acceptable items: branches larger than 3 inches in diameter, dirt, stone, concrete, rock, fats, oils, grease, palm fronds, yuccas, pet waste, plastic items, and bags (event those labeled compostable or biodegradable). 

5. What items can go in my recycling blue lid cart?

Recycle clean plastic bottles and containers, food and beverage cans, paper, flattened cardboard and paperboard, glass bottles and containers. No plastic bags, plastic wrap and film, flexible packaging. For more information on recycling visit Waste Management website. 

6. What is SB 1383?

Starting in 2022, Cities and Counties will need to provide organic waste collection services to all residents and businesses and recycle these organic materials under California Senate Bill (SB) 1383. This bill sets goals to reduce the disposal of organic waste in landfills, including green waste, wood waste, food waste, and fibers such as paper and carboard. The purpose of this bill is to reduce greenhouse gas emissions, such as methane, and address food insecurity in California. One aspect of this law requires kitchen food scraps to be separated from the rest of the trash and composted. City governments, along with their contracted trash haulers, are required to put a system into place for collecting and reducing the amount of organic waste that ends up in our landfills. California has a 75 percent organic waste diversion goal by 2025. 

7. Where can I dispose of my TV and electronics?

Schedule a bulky item pickup with WM Customer Care at (800) 423-9986.

8. Can I put my food scraps in a green biodegradable plastic bag?

Biodegradable and compostable plastic bags do not decompose at the same rate as food, yard waste, and food-soiled paper wrap or bags. Since organic waste is treated to created compost, fertilizer, and biofuels, using biodegradable and compostable plastic bags will result in contamination. 

9. My trash wasn't picked up on my regular service day, who do I contact?

Contact WM Customer Care at (800) 423-9986.

10. What do I do with my used motor oil?

WM (Waste Management) offers free pickup of residentially generated, used motor oil and used oil filters. All used motor oil must be placed in a screw top container to avoid spills (containers are available upon request). Used oil filters must be placed in sealed plastic bags. 

To schedule this service, please contact WM Customer Care Center at (800) 423-9986 at least 24 hours in advance of your regular collection day. Place materials curbside by waste carts on collection day. 

11. What is organic waste?

Organic waste is any material that is biodegradable and comes from a plant or animal except for pet waste. Pet waste should be discarded in your black lid trash cart. Organic waste consists of food scraps, compostable food-soiled paper, and yard waste. 

12. What is food-soiled paper?

Food-soiled paper are paper products that have been in contact with liquid or solid food waste and cannot be recycled into paper products. Examples of food-soiled paper include napkins, paper plates and cups that do not contain a plastic membrane (thin plastic lining), food paper wraps, stained pizza boxes and used coffee filters. 

13. What happens to your organic waste when it leaves your home?

Organic waste (food waste and green waste) is sent to WM's South Valley Compost Facility where it is processed to produce high-quality, nutrient-rich compost suitable for planting or crop growth.